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Last post 9 years ago by hinzna. 16 replies replies.
Received Dry Cigars?
hinzna Offline
#1 Posted:
Joined: 10-03-2014
Posts: 949
I finally got my first order in from the site...and the cigars are terribly dry. Peeling, flakey wrappers, almost feel completely separated from the filler. Anything I can do about this from the site, or just suck it up and revive them?
Puffnstuff79 Offline
#2 Posted:
Joined: 02-24-2014
Posts: 4,752
Revive or ship back. Contact CS. The folks here aren't going to tell you to suck it up


Now suck it up
ZRX1200 Offline
#3 Posted:
Joined: 07-08-2007
Posts: 60,476
QMPASH Offline
#4 Posted:
Joined: 03-15-2011
Posts: 897
hinzna wrote:
I finally got my first order in from the site...and the cigars are terribly dry. Peeling, flakey wrappers, almost feel completely separated from the filler. Anything I can do about this from the site, or just suck it up and revive them?


I have been dealing with CI and C-bid for years and I frankly don't believe that they would ever ship out cigars in this condition. A number of their competitors, particularly one based in Florida whose name I canot reveal because of the rules (but there is an automatic rifle that was made, with the same name. Al Capone used it a lot) who regularly ship out cigars in this condition. Having said that, your best bet would be to send them back for a refund or exchange. If you don't want to do this, a few weeks in the humidor might solve your problem. However, some cigars are so far gone, they may not be revived in this fashion. If this fails, toss them in the trash. horse
hinzna Offline
#5 Posted:
Joined: 10-03-2014
Posts: 949
What was odd was the single stick was alright, but the 5-er is kid of a mess. I've contacted cs and waiting to hear back. I appreciate the help.
Oscar Offline
#6 Posted:
Joined: 09-12-2012
Posts: 3,169
Maybe talk to csiegels, he knows how to handle dry cigars.
Puffnstuff79 Offline
#7 Posted:
Joined: 02-24-2014
Posts: 4,752
Oscar wrote:
Maybe talk to csiegels, he knows how to handle dry cigars.


I heard Lewinsky was dried up though
illinichaser Offline
#8 Posted:
Joined: 07-24-2011
Posts: 5,772
Oscar wrote:
Maybe talk to csiegels, he knows how to dry cigars that have been soaked.


Fixed it. d'oh!

















Beer Beer Beer
Oscar Offline
#9 Posted:
Joined: 09-12-2012
Posts: 3,169
RollEyes
rfenst Offline
#10 Posted:
Joined: 06-23-2007
Posts: 39,100
Customer Service will make it right!
ZRX1200 Offline
#11 Posted:
Joined: 07-08-2007
Posts: 60,476
Friends don't let friends order from those schit bags in Florida.
hinzna Offline
#12 Posted:
Joined: 10-03-2014
Posts: 949
Customer service was super nice and even more helpful.
sd72 Offline
#13 Posted:
Joined: 03-09-2011
Posts: 9,600
More helpful than us? Bullocks!!!
hinzna Offline
#14 Posted:
Joined: 10-03-2014
Posts: 949
Another problem I am having with this order, these RP's look far too light for a Sumatra wrapper... could this be from them being that dry? Or am I missing something? They just don't look at all like they should.
robertsccr5 Offline
#15 Posted:
Joined: 09-13-2012
Posts: 2,314
hinzna wrote:
Another problem I am having with this order, these RP's look far too light for a Sumatra wrapper... could this be from them being that dry? Or am I missing something? They just don't look at all like they should.


Sumatra (or the majority of leaf for that matter) can be varying in color. I wouldn't worry too much about the color. There is a reason a step in the packaging process at factories is color sorting/consolidation so most of any one box will have similar shades.
hinzna Offline
#16 Posted:
Joined: 10-03-2014
Posts: 949
Gotcha, thank you. I did not know that, learn something new everyday! In any case, CS was happy to send me a new 5-er and the Pad 64 has already somewhat bounced back.
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