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Anyone else have shipping problems?
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MH of White Lake Offline
#1 Posted: Fri, Aug 12 2016, 4:26 PM EST
Joined: 05-30-2016
Posts: 3
So I have been ordering cigars here for a while now. I chose the shipping saver once a week deal. My day is Tuesday, so anything that I have won by midnight Monday is then bulk shipped and I always have had my sticks by Friday, until now that is. For some reason, probably because of inventory levels, I have yet to have my order shipped nearly a week after confirmation of my purchase. Has anyone else had this problem, or is this just a fluke thing? I will say that I got such a super deal on my cigars that I don't really mind all that much waiting for them and they did waive the shipping fee so I will see just how long it will take. Anyone else experience this problem?
banderl Offline
#2 Posted: Fri, Aug 12 2016, 4:28 PM EST
Joined: 09-09-2008
Posts: 10,153
No
jjanecka Offline
#3 Posted: Fri, Aug 12 2016, 4:45 PM EST
Joined: 12-08-2015
Posts: 4,334
They sent a nice rmail sayimg they're pretty backed up at the moment. Haven't had any issues. They've been doing great with communication. You'll probably get an email soon too.
ZRX1200 Offline
#4 Posted: Fri, Aug 12 2016, 4:47 PM EST
Joined: 07-08-2007
Posts: 60,599
I never have problems.

When they have an issue, mom calls me and tells me she loves me and she sends extra C Bid matches and Padron 64''s and Fuentes.
Whistlebritches Offline
#5 Posted: Fri, Aug 12 2016, 4:52 PM EST
Joined: 04-23-2006
Posts: 22,128
ZRX1200 wrote:
I never have problems.

When they have an issue, mom calls me and tells me she loves me and she sends extra C Bid matches and Padron 64''s and Fuentes.


Yep and that upgraded membership level doesn't hurt.Mine ship on Tuesday,on the porch Friday.
shaun341 Offline
#6 Posted: Fri, Aug 12 2016, 5:25 PM EST
Joined: 08-02-2012
Posts: 8,826
ZRX1200 wrote:
I never have problems.

When they have an issue, mom calls me and tells me she loves me and she sends extra C Bid matches and Padron 64''s and Fuentes.



Your mom is the best!!Herfing
danmdevries Offline
#7 Posted: Fri, Aug 12 2016, 5:58 PM EST
Joined: 02-11-2014
Posts: 17,365
Set to ship Thursday, got it 15 minutes ago.
Mattie B Offline
#8 Posted: Fri, Aug 12 2016, 6:38 PM EST
Joined: 12-12-2005
Posts: 6,350
Damarie always invites me over for supper and hands me mine.

Btw. I'm running a bit late tonight. I forgot to chill the wine
ZRX1200 Offline
#9 Posted: Fri, Aug 12 2016, 6:48 PM EST
Joined: 07-08-2007
Posts: 60,599
SvenR wanted me to stay for breakfast.
mikey1597 Offline
#10 Posted: Fri, Aug 12 2016, 7:18 PM EST
Joined: 05-18-2007
Posts: 14,162
Whistlebritches wrote:
Yep and that upgraded membership level doesn't hurt.Mine ship on Tuesday,on the porch Friday.



HA! They ship mine before I even order them!!!!


I know people that know people
MACS Offline
#11 Posted: Fri, Aug 12 2016, 7:38 PM EST
Joined: 02-26-2004
Posts: 79,773
Nope. Just received the orders I won Sunday on Wednesday.
tonygraz Offline
#12 Posted: Fri, Aug 12 2016, 9:23 PM EST
Joined: 08-11-2008
Posts: 20,247
Did you check for backorders ? They love to delay shipments with backorders - particularly with newbs. If you complain on the forums, timely shipments are doomed forever.
Mr. Jones Offline
#13 Posted: Fri, Aug 12 2016, 10:24 PM EST
Joined: 06-12-2005
Posts: 19,421
I think "YOUR MOM DOES"...
( has shipping problems)
That's what she told me in the shower...
This morning...
Abrignac Online
#14 Posted: Sat, Aug 13 2016, 1:13 AM EST
Joined: 02-24-2012
Posts: 17,273
MH of White Lake wrote:
So I have been ordering cigars here for a while now. I chose the shipping saver once a week deal. My day is Tuesday, so anything that I have won by midnight Monday is then bulk shipped and I always have had my sticks by Friday, until now that is. For some reason, probably because of inventory levels, I have yet to have my order shipped nearly a week after confirmation of my purchase. Has anyone else had this problem, or is this just a fluke thing? I will say that I got such a super deal on my cigars that I don't really mind all that much waiting for them and they did waive the shipping fee so I will see just how long it will take. Anyone else experience this problem?



Who are you again???
bobnfl Offline
#15 Posted: Sat, Aug 13 2016, 1:47 PM EST
Joined: 07-30-2011
Posts: 6
MH of White Lake wrote:
So I have been ordering cigars here for a while now. I chose the shipping saver once a week deal. My day is Tuesday, so anything that I have won by midnight Monday is then bulk shipped and I always have had my sticks by Friday, until now that is. For some reason, probably because of inventory levels, I have yet to have my order shipped nearly a week after confirmation of my purchase. Has anyone else had this problem, or is this just a fluke thing? I will say that I got such a super deal on my cigars that I don't really mind all that much waiting for them and they did waive the shipping fee so I will see just how long it will take. Anyone else experience this problem?


Same here. No e mail no phone call just silence. That is some customer service. Not the 1st time this has happened. Will not be the last I would guess. Customer service will never improve.Brick wall Brick wall
banderl Offline
#16 Posted: Sat, Aug 13 2016, 3:19 PM EST
Joined: 09-09-2008
Posts: 10,153
bobnfl wrote:
Same here. No e mail no phone call just silence. That is some customer service. Not the 1st time this has happened. Will not be the last I would guess. Customer service will never improve.Brick wall Brick wall



Now you did it!
crgcpro Offline
#17 Posted: Sat, Aug 13 2016, 5:15 PM EST
Joined: 04-27-2012
Posts: 7,867
The CS Ladies are nice but the shipping department sucks balls.

I had not bought anything here since 2012 due to a couple of order screw-ups but I decided to place an order a couple of weeks ago.

I get a small box and I open it up and about 1/3 of my order is in there. There's a packing slip that shows that everything shipped and was supposed to be in this box. Now this was a small box packed full and it would have taken a box 5 times this size to get the whole order in it.

I just assumed that they had sent another box without a tracking number and it would arrive the next day but nope. The idiots had not packed it even though the packing slip showed it was shipped and one of the items ended up being on back order even though it had shipped. I emailed immediately when I got the first box but it took two days to get a response and another 5 days to ship out the shortage minus the one item that ended up on back order.

I guess I'll wait another 4 years and see if they have figured out how to ship the items I buy.
KingoftheCove Offline
#18 Posted: Sat, Aug 13 2016, 5:33 PM EST
Joined: 10-08-2011
Posts: 7,632
Guess I've been lucky, but I think the last time I figured it out about 6 or 7% of my orders had problems.
I'm not sure how this stacks up against other industries, but it doesn't stack up well against other online cigar places I've used.

As a side note, I've been using Amazon from the early days..........hundreds of orders.
First mistake ever last week.
I was supposed to get two 5qt jugs of Castrol motor oil.
Instead, I received a box of dog toys.

They picked up the dog toys the next day.
My oil arrived the second day.
Someone in Las Vegas put the my shipping sticker on the wrong box.

Chit happens....
MH of White Lake Offline
#19 Posted: Sat, Aug 13 2016, 6:26 PM EST
Joined: 05-30-2016
Posts: 3
It wasn't a complaint about shipping. Like I said, they waived the shipping fee which is more than I expected. I was just curious if this was something I could expect from time to time because of the volume of cigars they move. I am more than happy with the deals I get here and I have always had my shipments delivered on time if not earlier. I love Cbid! I have referred many friends to this website. I was just trying to get some perspective from others.
KingoftheCove Offline
#20 Posted: Sat, Aug 13 2016, 9:53 PM EST
Joined: 10-08-2011
Posts: 7,632
MH of White Lake wrote:
It wasn't a complaint about shipping. Like I said, they waived the shipping fee which is more than I expected. I was just curious if this was something I could expect from time to time because of the volume of cigars they move. I am more than happy with the deals I get here and I have always had my shipments delivered on time if not earlier. I love Cbid! I have referred many friends to this website. I was just trying to get some perspective from others.

What..........you got the "note" from La Princessa?
Or, did ZRX get to you?
Mattie B Offline
#21 Posted: Sat, Aug 13 2016, 10:08 PM EST
Joined: 12-12-2005
Posts: 6,350
Is my mama the only one who said,

"You catch more flies with honey than you do vinegar"

Of course who wants flies


Point is, these ladies are superior to any company I have ever dealt with (Excluding my relationship with Damarie...those are MY perks only).

I had an issue one, I was kind, and they went way above and beyond.


If you have issues address it with them. This is not the place to rally negative support. Way too much respect for our girls for that to happen.
cameroon Offline
#22 Posted: Mon, Aug 15 2016, 11:44 AM EST
Joined: 04-06-2014
Posts: 810
MH of White Lake wrote:
It wasn't a complaint about shipping. Like I said, they waived the shipping fee which is more than I expected. I was just curious if this was something I could expect from time to time because of the volume of cigars they move. I am more than happy with the deals I get here and I have always had my shipments delivered on time if not earlier. I love Cbid! I have referred many friends to this website. I was just trying to get some perspective from others.



You'll want to try the Big Brown Nose Limited Editions when they're released later this month
Mr. Jones Offline
#23 Posted: Mon, Aug 15 2016, 12:22 PM EST
Joined: 06-12-2005
Posts: 19,421
I've ordered here since 2005...
I maybe had one problem, that was resolved
Quickly on a big humidor....
Then a few very easily resolved missing items on about 3-4 other orders that were very quickly resolved, by excellent customer service.

I only order cigars from Cigarbid or the mothership for the last 7-8 years....

One other company has amazing X-mas deals and some house brand's cbid doesn't have
And free shipping ( or $5.00 shipping from four state's away and NO TAX EITHER, I'M IN PA AND GOV. WOLF is an idiot dweeb)
He ^^^ just raised cigarette pack taxes by $1.00 and maybe more in the coming months? I'm not sure what he tried ? Or passed ? On cigars...
RACII Offline
#24 Posted: Mon, Aug 15 2016, 4:07 PM EST
Joined: 04-03-2012
Posts: 6
I've been ordering from CBid and the headquarters for several years. I've had a couple small issues, but they were resolved as quickly as I could dial the phone. DaMarie is amazing! As far as I'm concerned this little glitch in shipping is certainly not enough to get me to stop doing business with these folks. They've taken care of me in times I had issues, and so I can easily wait a bit for them when they have an issue. I'm pretty much resolved that I'm a CBid / Headquarters customer for life. Herfing
bobnfl Offline
#25 Posted: Tue, Aug 16 2016, 7:53 PM EST
Joined: 07-30-2011
Posts: 6
Well it has been 8 days since my order was suppose to ship and nothing so far. Have they closed down? Did the shipping dept. go out on a strike? I guess the phone and computer lines are down also because I have not heard anything since I was told by CS that they would ship them soon and that was last week when I contacted them to inquire about the late shipment. Brick wall Brick wall Brick wall Brick wall
ZRX1200 Offline
#26 Posted: Tue, Aug 16 2016, 8:01 PM EST
Joined: 07-08-2007
Posts: 60,599
I got mine.
MACS Offline
#27 Posted: Tue, Aug 16 2016, 8:04 PM EST
Joined: 02-26-2004
Posts: 79,773
ZRX1200 wrote:
I got mine.


That's cuz we part of the "In" crowd, cuz... you know...
jdeoss Offline
#28 Posted: Tue, Aug 16 2016, 11:50 PM EST
Joined: 02-27-2009
Posts: 2
Mine closed a week ago Tuesday and they are processing. I get a different story every time I call.
jdeoss Offline
#29 Posted: Tue, Aug 16 2016, 11:50 PM EST
Joined: 02-27-2009
Posts: 2
Mine closed a week ago Tuesday and they are processing. I get a different story every time I call.
chazbo Offline
#30 Posted: Wed, Aug 17 2016, 4:57 AM EST
Joined: 01-21-2007
Posts: 8,160
GSE-going ship eventually😜
kenearl Offline
#31 Posted: Wed, Aug 17 2016, 7:08 AM EST
Joined: 06-14-2005
Posts: 40
jdeoss wrote:
Mine closed a week ago Tuesday and they are processing. I get a different story every time I call.

same deal here mostly...i asked whats up via the customer service request button bot they only answered me once...

could it be because we ordered the new blends??

my thought is that in a rush to get the new blends out to beat the deadliñe cbid was expecting them to come in but for whatever reason they didn't and we are waiting.....just a guess but sounds feasible.
NapalmMan67 Offline
#32 Posted: Wed, Aug 17 2016, 9:11 AM EST
Joined: 05-22-2015
Posts: 2,514
No shipping problems here. But I haven't ordered for a few months...

I did have a shortage on my last order, but Shana fixed it muy pronto. She's my hero. Wub
Mainecat Offline
#33 Posted: Wed, Aug 17 2016, 10:13 AM EST
Joined: 05-27-2009
Posts: 23
Still processing my order that should have shipped last Tuesday
Studio60 Offline
#34 Posted: Wed, Aug 17 2016, 1:24 PM EST
Joined: 10-03-2006
Posts: 1
Guys, take it easy. They just fired EVERYBODY in the shipping Dep. and hired a new crew. You will get your shipments soon.
teedubbya Offline
#35 Posted: Wed, Aug 17 2016, 1:54 PM EST
Joined: 08-14-2003
Posts: 95,637
sorry I missread. I thought this was the laxative thread
DrafterX Offline
#36 Posted: Wed, Aug 17 2016, 2:11 PM EST
Joined: 10-18-2005
Posts: 98,548
freak... Mellow
Mainecat Offline
#37 Posted: Wed, Aug 17 2016, 2:18 PM EST
Joined: 05-27-2009
Posts: 23
Finally shipped. Thanks guys for taking off the ship charges. I hope you get your fulfillment issues straightened out
:)
teedubbya Offline
#38 Posted: Wed, Aug 17 2016, 2:37 PM EST
Joined: 08-14-2003
Posts: 95,637
DrafterX wrote:
freak... Mellow



scat
DrafterX Offline
#39 Posted: Wed, Aug 17 2016, 3:38 PM EST
Joined: 10-18-2005
Posts: 98,548
Mainecat wrote:
Finally shipped.
:)



I'm sure you feel much better..... Mellow
ufifteen Offline
#40 Posted: Wed, Aug 17 2016, 8:54 PM EST
Joined: 11-26-2009
Posts: 13
I'm there too still processing for my order from last Tuesday the 9th... but my bids for this week shipped bright and early Tuesday morning the 16th. Not sure how one would go about explaining how that happens? My card got hit for the order that didn't ship and is still processing but no shipping was charged. I guess if gave me the opportunity to discuss cigars with DaMarie so I shouldn't complain too much about it. Razz
kenearl Offline
#41 Posted: Fri, Aug 19 2016, 8:18 AM EST
Joined: 06-14-2005
Posts: 40
I am still processing. ... someday I will get the cigars I ordered.
kenearl Offline
#42 Posted: Fri, Aug 19 2016, 8:18 AM EST
Joined: 06-14-2005
Posts: 40
Double post. But still waiting
cameroon Offline
#43 Posted: Fri, Aug 19 2016, 9:45 AM EST
Joined: 04-06-2014
Posts: 810
The new FDA regs don't allow free shipping so they are between a rock and a hard place
bobnfl Offline
#44 Posted: Fri, Aug 19 2016, 3:17 PM EST
Joined: 07-30-2011
Posts: 6
Brick wall Brick wall Brick wall Brick wall Brick wall I was told the 1st of the week my cigars would ship Thursday or Friday the latest. Guess what , not shipped as of Friday 4pm. I wonder how long they are going to string us along. Quit blowing smoke and get the packages shipped. This may cause them a few customers because OF THE POOR SERVICE.
Mr. Jones Offline
#45 Posted: Fri, Aug 19 2016, 8:04 PM EST
Joined: 06-12-2005
Posts: 19,421
CALL
YOUR
MOMMY
bobnfl Offline
#46 Posted: Fri, Aug 19 2016, 9:12 PM EST
Joined: 07-30-2011
Posts: 6
Mr. Jones wrote:
CALL
YOUR
MOMMY

f*** yU DOES YOUR b875H MOMMY KNOW YOU ARE OUT OF YOUR ROOM. if SHE KNEW YOU WERE LOOKING AT LITTLE GIRLS ON YOUR COMPUTER SHE WOULD BE JEALOUS. Crawl back in your hole and play with yourself PEE BRAIN.ram27bat ram27bat ram27bat ram27bat
sublimate Offline
#47 Posted: Tue, Aug 23 2016, 12:36 PM EST
Joined: 05-09-2008
Posts: 3
Ordered August 8. Still no joy. Card charged. What is the real story?
dstieger Offline
#48 Posted: Tue, Aug 23 2016, 12:50 PM EST
Joined: 06-22-2007
Posts: 10,889
sublimate wrote:
Ordered August 8. Still no joy. Card charged. What is the real story?

I don't know.

What did customer service say when you called them?
SMOKEYOU Offline
#49 Posted: Tue, Aug 23 2016, 1:21 PM EST
Joined: 10-14-2015
Posts: 2,275
Is this the I am low, so I bought some crappy cigars thread.
SMOKEYOU Offline
#50 Posted: Tue, Aug 23 2016, 1:21 PM EST
Joined: 10-14-2015
Posts: 2,275
Is this the I am low, so I bought some crappy cigars thread?
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