ShanaC@CigarBid wrote:Thanks Macs. Quite a storm indeed.
We shut down the web on 2/10 to basically switch internal processing systems.
The switch messed up a few things online; sizes missing, search not alphabetized, order history not updating to state the status of the orders, automated emails not being received, etc.
The IT department as well as our Warehouse has been working since 2/10 to get back on track.
More and more orders are shipping daily. The IT department is fixing issues daily.
Emails are behind, I apologize. Calls have long wait times, I apologize. We are doing our best. Many of you know this is not how CigarBid.com normally runs.
I thank you greatly for your continued patience while we get this sorted out.
---trollpost
OMG, you must be using Sage X3.
Only thing I can think.
You should never have your website rely on your ERP for vital product information. Keep that stuff in the site database, then just periodically update it... and have fail-safe checks in place to make sure you don't update with malformed data.
Oh ya, should test first in a test environment and then have people test 'n stuff.
And for crying out loud, IT Guy != Software Developer.
end trollpost ---
lol, I kid I kid... I feel your pain, been there.