America's #1 Online Cigar Auction
first, best, biggest!

Last post 7 years ago by Moz. 149 replies replies.
3 Pages<123>
CigarBid Not Responding
Jump to Bottom | Previous Topic | Next Topic
frankj1 Offline
#51 Posted: Wed, Mar 15 2017, 8:29 PM EST
Joined: 02-08-2007
Posts: 44,221
elRopo wrote:
Threatening them with a submachine gun prolly won't help.

Roland the Headless Thompson Gunner?
I miss Warren Zevon
elRopo Offline
#52 Posted: Wed, Mar 15 2017, 8:35 PM EST
Joined: 02-17-2014
Posts: 905
frankj1 wrote:
Roland the Headless Thompson Gunner?
I miss Warren Zevon

Heard he was a warrior....
NapalmMan67 Offline
#53 Posted: Wed, Mar 15 2017, 8:35 PM EST
Joined: 05-22-2015
Posts: 2,514
So the thread title is misleading eh? Look at all the fabulous responses!
frankj1 Offline
#54 Posted: Wed, Mar 15 2017, 8:42 PM EST
Joined: 02-08-2007
Posts: 44,221
NapalmMan67 wrote:
So the thread title is misleading eh? Look at all the fabulous responses!

I know it was a novelty item, but that Happy (C)Hanukkah hot sauce has been featured in many meals here
NapalmMan67 Offline
#55 Posted: Wed, Mar 15 2017, 9:07 PM EST
Joined: 05-22-2015
Posts: 2,514
frankj1 wrote:
I know it was a novelty item, but that Happy (C)Hanukkah hot sauce has been featured in many meals here


So you're low and need more is what I'm hearing.
frankj1 Offline
#56 Posted: Wed, Mar 15 2017, 9:28 PM EST
Joined: 02-08-2007
Posts: 44,221
NapalmMan67 wrote:
So you're low and need more is what I'm hearing.

that misconception is how the minibomb run began...IIRC, you were one of the perps.
I'm good for now, but I won't hesitate to let you know when low...deekhead!~
teedubbya Offline
#57 Posted: Wed, Mar 15 2017, 9:55 PM EST
Joined: 08-14-2003
Posts: 95,637
Still grinding one out
RMAN4443 Offline
#58 Posted: Thu, Mar 16 2017, 3:33 AM EST
Joined: 09-29-2016
Posts: 7,683
teedubbya wrote:
Still grinding one out


Remember if it lasts more than 4 hours.............I think that's not good or somethingAnxious
gummy jones Offline
#59 Posted: Thu, Mar 16 2017, 7:42 AM EST
Joined: 07-06-2015
Posts: 7,969
teedubbya wrote:
Still grinding one out


really getting a good cure there
sounds like youre making corn beef
ThunderbirdDT Offline
#60 Posted: Thu, Mar 16 2017, 8:18 AM EST
Joined: 11-02-2014
Posts: 4
Thank you to those who provided actual information (both confirming communications with CBid and those that voiced issues). I was really hoping a moderator or someone associated with CBid would see the post and respond as I cannot reach them via telephone or email. Since it seems that CBid personnel do not monitor this forum for potential service issues, and after seeing the number replies that made no attempt to provide any useful information, I can see why I have not spent any time on this forum before, and will not in the future.
gummy jones Offline
#61 Posted: Thu, Mar 16 2017, 8:47 AM EST
Joined: 07-06-2015
Posts: 7,969
ThunderbirdDT wrote:
Thank you to those who provided actual information (both confirming communications with CBid and those that voiced issues). I was really hoping a moderator or someone associated with CBid would see the post and respond as I cannot reach them via telephone or email. Since it seems that CBid personnel do not monitor this forum for potential service issues, and after seeing the number replies that made no attempt to provide any useful information, I can see why I have not spent any time on this forum before, and will not in the future.


lighten up cupcake

we are normal people here and you are the 1000th person who has posted a complaint without ever contributing to our silly little community

is it really such a surprise that we try to have a little fun with it all?
should we instead devote our time to diligently answering the complaints of random folks over and over?
when they start paying me to do customer service, ill provide customer service
until then, ill stick to my day job and my hobby (gently poking thin skinned noobs)
[double entendre intended]

if you cant see the humor in it all then this place isnt for you to begin with
teedubbya Offline
#62 Posted: Thu, Mar 16 2017, 8:47 AM EST
Joined: 08-14-2003
Posts: 95,637
Get a coat and stay. We give each other **** but mean no harm.

Being serious here. Go to the general picture forum. Find the cupcake thread started by TrishS@cigarbid. Click on her name and private message her. I know she is swamped too but I'd guess at a minimum she gives you intel.
bgz Offline
#63 Posted: Thu, Mar 16 2017, 8:56 AM EST
Joined: 07-29-2014
Posts: 13,023
ThunderbirdDT wrote:
Thank you to those who provided actual information (both confirming communications with CBid and those that voiced issues). I was really hoping a moderator or someone associated with CBid would see the post and respond as I cannot reach them via telephone or email. Since it seems that CBid personnel do not monitor this forum for potential service issues, and after seeing the number replies that made no attempt to provide any useful information, I can see why I have not spent any time on this forum before, and will not in the future.


The other two guys are too nice. Don't let the proverbial door hit you in the ass on the way out now that you got those crappy dog rockets you smoke in those fat little sausage fingers of yours.

gtfo.
KingoftheCove Offline
#64 Posted: Thu, Mar 16 2017, 8:59 AM EST
Joined: 10-08-2011
Posts: 7,632
ThunderbirdDT wrote:
Thank you to those who provided actual information (both confirming communications with CBid and those that voiced issues). I was really hoping a moderator or someone associated with CBid would see the post and respond as I cannot reach them via telephone or email. Since it seems that CBid personnel do not monitor this forum for potential service issues, and after seeing the number replies that made no attempt to provide any useful information, I can see why I have not spent any time on this forum before, and will not in the future.

If you knew "why" you didn't spend time here BEFORE...........and yet you still came here to ask us azzhats for help.............hmmm...........you not vewy smaht, eh??
I hope ya gets your cigars soon.
What kind of car do you drive?
jespear Offline
#65 Posted: Thu, Mar 16 2017, 9:27 AM EST
Joined: 03-19-2004
Posts: 9,464
gummy jones wrote:
lighten up cupcake

we are normal people here and you are the 1000th person who has posted a complaint without ever contributing to our silly little community

is it really such a surprise that we try to have a little fun with it all?
should we instead devote our time to diligently answering the complaints of random folks over and over?
when they start paying me to do customer service, ill provide customer service
until then, ill stick to my day job and my hobby (gently poking thin skinned noobs)
[double entendre intended]

if you cant see the humor in it all then this place isnt for you to begin with



we are normal people here
Now THAT is a bit of a stretch.

you are the 1000th person who has posted a complaint
Another bit of a stretch, but you get the idea.

should we instead devote our time to diligently answering the complaints of random folks over and over?
When, in fact, they could find the answers they seek with a few clicks of the "SEARCH" button, or the reading of a few threads.

And that's all I have to say about that !
tonygraz Offline
#66 Posted: Thu, Mar 16 2017, 9:32 AM EST
Joined: 08-11-2008
Posts: 20,247
KingoftheCove wrote:
If you knew "why" you didn't spend time here BEFORE...........and yet you still came here to ask us azzhats for help.............hmmm...........you not vewy smaht, eh??
I hope ya gets your cigars soon.
What kind of car do you drive?


I'm guessing t-bird drives a mustang and drinks t-bird and gets the DTs
bgz Offline
#67 Posted: Thu, Mar 16 2017, 11:28 AM EST
Joined: 07-29-2014
Posts: 13,023
You would figure with all the complaints and people saying that they're leaving, we would be able to knock down some auctions for cheap.

All I see is a bunch of over-bidders.

Leave already so we can get some good deals!
itsawaldo Offline
#68 Posted: Thu, Mar 16 2017, 11:29 AM EST
Joined: 09-10-2006
Posts: 4,221
^^When my company went through a very messed up SAP upgrade and integration with sister brands we ended up being shut down totally for over a month.

When we did start to ship it was only new orders as the system still had issues "looking back", it was the biggest cluster fu@k I have ever experienced. I ended up canceling hundreds of thousands of dollars in BO and clients were so pissed-I barely got 50% of those orders reissued, folks moved on to other products and suppliers.

Over 25% of orders were wrong, double shipped, not billed, billed at retail it was a SNAFU big time.

The worst was that my CS people took the brunt of the blows from consumers-like CS at CBID they had nothing to do with the problem and could only deal with whatever IT and senior managers told them they could.

IT'S NOT CUSTOMER SERVICES FAULT, be nice for craps sake, they are trying to help you morons.

Kuddos to CBID CS, stay positive this will pass.
emma447 Offline
#69 Posted: Thu, Mar 16 2017, 11:41 AM EST
Joined: 12-29-2016
Posts: 49
bgz wrote:
You would figure with all the complaints and people saying that they're leaving, we would be able to knock down some auctions for cheap.

All I see is a bunch of over-bidders.

Leave already so we can get some good deals!

I think I will just bid all of them up to piss you off since they wont process the orders for a month anyways.
Hank_The_Tank Offline
#70 Posted: Thu, Mar 16 2017, 11:50 AM EST
Joined: 11-15-2016
Posts: 3,677
emma447 wrote:
I think I will just bid all of them up to piss you off since they wont process the orders for a month anyways.


Have fun winning all those bids...haha

Remember, don't blame all of us psychopaths for the issues of the site. We obviously like having you around.
emma447 Offline
#71 Posted: Thu, Mar 16 2017, 11:52 AM EST
Joined: 12-29-2016
Posts: 49
Hank_The_Tank wrote:
We obviously like having you around.
Right, I can tell.
Hank_The_Tank Offline
#72 Posted: Thu, Mar 16 2017, 11:57 AM EST
Joined: 11-15-2016
Posts: 3,677
emma447 wrote:
Right, I can tell.


It is all about having thick skin...haha
teedubbya Offline
#73 Posted: Thu, Mar 16 2017, 11:59 AM EST
Joined: 08-14-2003
Posts: 95,637
Meh... come, go, whatever

Bad system conversion, trying to fix things.... cut them some slack. Don't order until things normalize, or ever again.... whichever.... vent in here if you like... we will have fun with it... it's all good
teedubbya Offline
#74 Posted: Thu, Mar 16 2017, 12:00 PM EST
Joined: 08-14-2003
Posts: 95,637
I blame the swedes and in particular svenR
bgz Offline
#75 Posted: Thu, Mar 16 2017, 12:06 PM EST
Joined: 07-29-2014
Posts: 13,023
emma447 wrote:
I think I will just bid all of them up to piss you off since they wont process the orders for a month anyways.


GL with that, just remember, I don't like to lose.

I have several accounts in different states, so no matter which auction you are attacking, it's most likely me fighting for it :)

Edit:

Oh ya, nice post delete.
sfg391 Offline
#76 Posted: Thu, Mar 16 2017, 12:11 PM EST
Joined: 01-12-2014
Posts: 124
teedubbya wrote:
Meh... come, go, whatever

Bad system conversion, trying to fix things.... cut them some slack. Don't order until things normalize, or ever again.... whichever.... vent in here if you like... we will have fun with it... it's all good


Post of the month !
dstieger Offline
#77 Posted: Thu, Mar 16 2017, 12:17 PM EST
Joined: 06-22-2007
Posts: 10,889
chitty month
elRopo Offline
#78 Posted: Thu, Mar 16 2017, 12:20 PM EST
Joined: 02-17-2014
Posts: 905
Its early yet.
PARK GRUBBS® Offline
#79 Posted: Thu, Mar 16 2017, 12:30 PM EST
Joined: 10-16-2008
Posts: 4
ThunderbirdDT wrote:
Does anyone know why CigarBid is not responding to emails or answering the phone (or is anyone else experiencing this)?

Same thing here, screw those idiots!
DMGray Offline
#80 Posted: Thu, Mar 16 2017, 12:32 PM EST
Joined: 01-16-2013
Posts: 6
They must have been trying to restore from backups, I got 3 emails from auctions I won 3 years ago. LOL
DMGray Offline
#81 Posted: Thu, Mar 16 2017, 1:20 PM EST
Joined: 01-16-2013
Posts: 6
Found this from Trish with Cigarbid dated March 7th:

Howdy

I cannot express how sorry I am for causing so much frustration and angst. No banhammers being swung for being frustrated by what appears to be a total black out in communication. That's not the case at all. Here's a little insight.

The CBid ladies are doing their best with a very, very messed up computer system. There are just two people who handle the questions, both on the phone and online. Normally, they're on top of it and you get a response in minutes. However, the new system implementation didn't go as well as planned (how's that for the biggest understatement in the history of mankind???) so they now have to handle about 10x the number of calls and messages they normally do.

There are 120 incoming phone lines. When you get a fast busy, that means they're all tied up with other people, just like you, trying to get in touch with someone. Should they put something on the site? I agree 100% but that's not my call or theirs to make. Should they send out emails? They have been and I have to say those emails get a bit annoying after a while (I get copies of all of them).

I have to say that after 6 years of not needing to contact customer service you might want to give them a little slack. No one is running and hiding in any dark holes (ok guys, take that and run with it) or closets. Shana is here on Sundays and 2 hours before the phones go on each day, trying to get caught up with the messages. DaMarie took a vacation, planned well in advance of the implementation, and couldn't cancel it without some serious financial consequences. So they have another person who is versed in the ways of Cbid working to help Shana out. But with call after call after call after call...well you get the idea, there is no time to answer messages with only 10 seconds before calls.

Its quite daunting and the ladies are handling it as best they can. You'll get your orders - that is a promise. I know I speak for the entire company when I apologize for the failure in communication. We will dig out from this and things will return to normal. Hopefully within the next few weeks, this will be a very bad memory for all of us.

Trish
DMGray Offline
#82 Posted: Thu, Mar 16 2017, 1:27 PM EST
Joined: 01-16-2013
Posts: 6
TrishS@CigarBid Offline Posted: Thu, Mar 9 2017, 7:24 PM
Pudding Mittens wrote:
Earlier today, the main page, cigarbid.com (not some sub-page of the site) kept bringing up what appeared to be a .NET error message.

So, yeah, when your site's main page is a big fat application server error message, you're certainly not normal yet.


Great management! Giant disaster that's tarnishing your brand and permanently losing you lots of customers daily, and you decide not to add extra manpower to fix the problem, rather you tell the small number of existing people "do the best you can with what you have".

Result: you save $X by not adding temporary extra manpower, and lose $10X in customer defections, many of them permanent.

Also, no simple message on the top of the site briefly explaining things to customers, which shows good faith, retains customers and costs basically ZERO money and time to do!

Brilliant!
.


I cannot apologize enough for the frustration everyone is experiencing. Trust me - you have one order that's making you crazy...we have thousands.

In the time it takes to train extra manpower on the vagaries of CigarBid, the new computer system and to find a seat for them - keep in mind that all 120 phone lines are constantly in use - the crisis is over. Its not really as simple as it appears. We DID hire temps for the warehouse but CS isn't just answering the phones and you immediately know how to handle the situation or how to resolve it in the new system.

Orders ARE shipping. Now is the time for digging out from under it all. Yesterday, we shipped about 6k more orders that we took in from the websites. At that pace, we should be dug out long before 2018....

Tarnishing our brand - yes it might do that and that is a chance we're taking right now.

We are doing all that we can. Its now 7:20 pm. I've been here since 6 am this morning, responding to emails, contacting customers about their issues, etc. We're busting ourselves to fix it. Its just that overwhelming. The executive level is out in the warehouse picking and packing boxes to get them shipped. Everyone is pitching in.

I've been told to do impossible sexual acts to myself over and over today. Yet here I am, responding to your message after 13 hours of verbal abuse. Doesn't that tell you something about the dedication of the staff?

So I will apologize again and again sincerely apologize for the extreme delays. If you used this site before, you know this isn't how we operate. We will get back to that level of service again.
elRopo Offline
#83 Posted: Thu, Mar 16 2017, 1:35 PM EST
Joined: 02-17-2014
Posts: 905
Its like deja vu all over again ~ Yogi Berra
teedubbya Offline
#84 Posted: Thu, Mar 16 2017, 1:38 PM EST
Joined: 08-14-2003
Posts: 95,637
I missed the part about the impossible sexual acts earlier
RMAN4443 Offline
#85 Posted: Thu, Mar 16 2017, 1:41 PM EST
Joined: 09-29-2016
Posts: 7,683
ThunderbirdDT wrote:
Thank you to those who provided actual information (both confirming communications with CBid and those that voiced issues). I was really hoping a moderator or someone associated with CBid would see the post and respond as I cannot reach them via telephone or email. Since it seems that CBid personnel do not monitor this forum for potential service issues, and after seeing the number replies that made no attempt to provide any useful information, I can see why I have not spent any time on this forum before, and will not in the future.




Cry Baby Cry Cry Baby Cry Cry Baby Cry
dlb916@808 Offline
#86 Posted: Thu, Mar 16 2017, 1:45 PM EST
Joined: 04-24-2015
Posts: 3
I am experiencing a similar issue, I won a bid mid February, shipped 2/20 via UPS Surepost service and the product has yet to arrive. UPS records show USPS received the package but USPS can't locate it and USPS tracking number provided by UPS is not trackable. I've email cigarbids 3 times since then without a response. Is there a good way to file a complaint? $50 bucks shot down the drain... too much risk trying buy good cigars for cheap... Not worth risk. Quality of service is worth the extra dollars
dlb916@808 Offline
#87 Posted: Thu, Mar 16 2017, 1:49 PM EST
Joined: 04-24-2015
Posts: 3
Ok, this is a start...
elRopo Offline
#88 Posted: Thu, Mar 16 2017, 1:52 PM EST
Joined: 02-17-2014
Posts: 905
dlb916@808 wrote:
I am experiencing a similar issue, I won a bid mid February, shipped 2/20 via UPS Surepost service and the product has yet to arrive. UPS records show USPS received the package but USPS can't locate it and USPS tracking number provided by UPS is not trackable. I've email cigarbids 3 times since then without a response. Is there a good way to file a complaint? $50 bucks shot down the drain... too much risk trying buy good cigars for cheap... Not worth risk. Quality of service is worth the extra dollars

I saw a mailman smoking a cigar the other day....just sayin.Anxious
teedubbya Offline
#89 Posted: Thu, Mar 16 2017, 2:24 PM EST
Joined: 08-14-2003
Posts: 95,637
My god.... read the other similar posts and get a clue LOL
teedubbya Offline
#90 Posted: Thu, Mar 16 2017, 2:24 PM EST
Joined: 08-14-2003
Posts: 95,637
I have a raging clue right now
sd72 Offline
#91 Posted: Thu, Mar 16 2017, 2:28 PM EST
Joined: 03-09-2011
Posts: 9,600
I love that three post up the one dude realizes this is no place to come for help, then a new retard posts up his problem. TW you gotta be about empty by now
Coyi#1 Offline
#92 Posted: Thu, Mar 16 2017, 2:29 PM EST
Joined: 04-26-2016
Posts: 12
They're going under guys!
sd72 Offline
#93 Posted: Thu, Mar 16 2017, 2:30 PM EST
Joined: 03-09-2011
Posts: 9,600
Great, thanks man.
teedubbya Offline
#94 Posted: Thu, Mar 16 2017, 2:32 PM EST
Joined: 08-14-2003
Posts: 95,637
Coyi#1 wrote:
They're going under guys!



The sky is falling too!
teedubbya Offline
#95 Posted: Thu, Mar 16 2017, 2:32 PM EST
Joined: 08-14-2003
Posts: 95,637
sd72 wrote:
I love that three post up the one dude realizes this is no place to come for help, then a new retard posts up his problem. TW you gotta be about empty by now




the loads are getting smaller
sd72 Offline
#96 Posted: Thu, Mar 16 2017, 2:35 PM EST
Joined: 03-09-2011
Posts: 9,600
Try cucumber and pineapple
teedubbya Offline
#97 Posted: Thu, Mar 16 2017, 2:41 PM EST
Joined: 08-14-2003
Posts: 95,637
cucumber maybe.... the pineapple prolly wont fit
dstieger Offline
#98 Posted: Thu, Mar 16 2017, 2:46 PM EST
Joined: 06-22-2007
Posts: 10,889
LMAO.....never know until you try
gummy jones Offline
#99 Posted: Thu, Mar 16 2017, 4:12 PM EST
Joined: 07-06-2015
Posts: 7,969
I pm'd the moderator drmaddvibe and he took care of my order and even added a 10% off and free shipping code for future use.

If you are diligent in sending him messages he will get to the bottom of it for you.

Thanks again!
DrMaddVibe Offline
#100 Posted: Thu, Mar 16 2017, 4:33 PM EST
Joined: 10-21-2000
Posts: 55,423
ThunderbirdDT wrote:
Does anyone know why CigarBid is not responding to emails or answering the phone (or is anyone else experiencing this)?



Maybe they don't like you.
Users browsing this topic
Guest
3 Pages<123>
Back to Top