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Last post 3 years ago by ZRX1200. 57 replies replies.
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Lack of CBid customer service and response since my 6/01 email
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hhwlee Offline
#1 Posted: Sat, Jun 8 2019, 1:37 AM EST
Joined: 11-21-2000
Posts: 6
Yep, no response since my June 1st email for help from the company
izonfire Offline
#2 Posted: Sat, Jun 8 2019, 1:59 AM EST
Joined: 12-09-2013
Posts: 8,644
Yep. I hear ya. I left a message a while back about an issue and gave them ample time to respond. Nothing.
Got aggravated, so I called in, explained the situation. They were extremely helpful and truly wonderful to deal with. And no, I’m not on the payroll. (But if they were to see this and send some heavy maduros my way, well, I’d be OK with that)
Just pick up the phone and call them. You will get immediate help and they will make sure you are well taken care of. Why they offer the email/message option when it seems no one is paying attention is beyond me. But when I pick up the phone? I have NEVER been disappointed.
Give em a call
jespear Offline
#3 Posted: Sat, Jun 8 2019, 7:32 AM EST
Joined: 03-19-2004
Posts: 9,464
hhwlee wrote:
Yep, no response since my June 1st email for help from the company


Let the countdown begin.
10-9-8-7-6-5-4-3-2 . . . . Sipping tea
Abrignac Offline
#4 Posted: Sat, Jun 8 2019, 9:23 AM EST
Joined: 02-24-2012
Posts: 17,263
Too easy
victor809 Offline
#5 Posted: Sat, Jun 8 2019, 10:09 AM EST
Joined: 10-14-2011
Posts: 23,866
I sent an email with a pic of my pen1s on may 30th and still haven't gotten any help with it.... Get in line!
Sunoverbeach Offline
#6 Posted: Sat, Jun 8 2019, 10:26 AM EST
Joined: 08-11-2017
Posts: 14,650
Their zoom function's probably down. They can't identify the subject Frying pan
midmofan Offline
#7 Posted: Sat, Jun 8 2019, 10:50 AM EST
Joined: 04-25-2014
Posts: 1,108
https://youtu.be/uaQm30DDHL8
victor809 Offline
#8 Posted: Sat, Jun 8 2019, 10:50 AM EST
Joined: 10-14-2011
Posts: 23,866
Well I never said I knew the subject either... :)
izonfire Offline
#9 Posted: Sat, Jun 8 2019, 12:55 PM EST
Joined: 12-09-2013
Posts: 8,644
Those anonymous hook-ups can be quite exhilarating
hhwlee Offline
#10 Posted: Sat, Jun 8 2019, 12:56 PM EST
Joined: 11-21-2000
Posts: 6
If you're operating a business, there's no excuse for not responding or at least acknowledging of receiving your message or inquiry within 48 hours. Thank you to all who shared your comments and feedback. I'm glad I'm not alone in my sentiment. Enjoy your cigars and have a wonderful day/evening.
DrafterX Offline
#11 Posted: Sat, Jun 8 2019, 1:00 PM EST
Joined: 10-18-2005
Posts: 98,536
Maybe they just don't like you... Mellow
izonfire Offline
#12 Posted: Sat, Jun 8 2019, 1:09 PM EST
Joined: 12-09-2013
Posts: 8,644
He does have quite a tone in his posts, doesn’t he?
Sometimes the solution comes from within
Bur Offline
#13 Posted: Sat, Jun 8 2019, 2:13 PM EST
Joined: 07-31-2012
Posts: 5,638
Joined in 2000, zero posts for 19 years.

All snarkiness aside, if you've had one issue in 19 years, sent an e-mail/message a week ago, and follow up with a post to a forum, seems to me the company has acquitted themselves very well.

Concur with everyone here, some light ribbing (you should see this place when folks really get rolling) is in order, and a call Monday AM will likely resolve your issue quickly.

Send 'em thong pictures too-Trish likes that.
Speyside Offline
#14 Posted: Sat, Jun 8 2019, 2:27 PM EST
Joined: 03-16-2015
Posts: 13,106
Frank is slacking, he should be here by now. Good thing you aren't easily offended.
jespear Offline
#15 Posted: Sat, Jun 8 2019, 2:52 PM EST
Joined: 03-19-2004
Posts: 9,464
jespear wrote:
Let the countdown begin.
10-9-8-7-6-5-4-3-2 . . . . Sipping tea


-1- BLASTOFF !
(Maybe THAT will help.)

Seriously, this guy offers himself up on a "platinum platter" like that, and that's the best y'all can do ?
ZRX1200 Offline
#16 Posted: Sat, Jun 8 2019, 3:06 PM EST
Joined: 07-08-2007
Posts: 60,582
Feel free to call Dave, he’s the owner of CBid and loves helping customers like you out even on the weekend or late at night. He’s a first class BOTL!

(214) 914-3337
KingoftheCove Offline
#17 Posted: Sat, Jun 8 2019, 8:09 PM EST
Joined: 10-08-2011
Posts: 7,631
I’m working too much...
Can’t help this noop....
tonygraz Offline
#18 Posted: Sat, Jun 8 2019, 9:06 PM EST
Joined: 08-11-2008
Posts: 20,231
I heard that Frank got hurt trying to leap a tall Synagogue in a single bound.
frankj1 Offline
#19 Posted: Sat, Jun 8 2019, 10:47 PM EST
Joined: 02-08-2007
Posts: 44,215
I am speechless.
ZRX1200 Offline
#20 Posted: Sat, Jun 8 2019, 10:49 PM EST
Joined: 07-08-2007
Posts: 60,582
Caught his schmendrick on the mezuzah, luckily it was flaccid or it would have been a messy pole vault.
frankj1 Offline
#21 Posted: Sat, Jun 8 2019, 11:08 PM EST
Joined: 02-08-2007
Posts: 44,215
you're too kind.
His mother and I don't want him back.
Speyside Offline
#22 Posted: Sun, Jun 9 2019, 8:23 AM EST
Joined: 03-16-2015
Posts: 13,106
Isn't that a book title, 19 years a noop?
CelticBomber Offline
#23 Posted: Sun, Jun 9 2019, 8:30 AM EST
Joined: 05-03-2012
Posts: 6,786
izonfire wrote:
Those anonymous hook-ups can be quite exhilarating



Yeah until you see her turn the corner and keep turning the corner and keep turning the corner then two guys waving flags follow her..... that kind of exhilarating?
bs_kwaj Offline
#24 Posted: Sun, Jun 9 2019, 11:13 AM EST
Joined: 02-13-2006
Posts: 5,214

Copy and paste a copy of your email... so we can evaluate it.

Beer
tonygraz Offline
#25 Posted: Sun, Jun 9 2019, 11:59 AM EST
Joined: 08-11-2008
Posts: 20,231
frankj1 wrote:
I am speechless.


The landing must have knocked the wind out of you. You'll be OK, just walk it off.
izonfire Offline
#26 Posted: Sun, Jun 9 2019, 1:25 PM EST
Joined: 12-09-2013
Posts: 8,644
CelticBomber wrote:
Yeah until you see her turn the corner and keep turning the corner and keep turning the corner then two guys waving flags follow her..... that kind of exhilarating?


Sometimes you just gotta go with it and see where it takes ya...
izonfire Offline
#27 Posted: Sun, Jun 9 2019, 1:27 PM EST
Joined: 12-09-2013
Posts: 8,644
jespear wrote:
-1- BLASTOFF !
(Maybe THAT will help.)

Seriously, this guy offers himself up on a "platinum platter" like that, and that's the best y'all can do ?




Where's our sniper?
Staxx would've taken him out with one shot
delta1 Offline
#28 Posted: Mon, Jun 10 2019, 4:26 PM EST
Joined: 11-23-2011
Posts: 28,778
dude's handle looks like a reference to the Hawaiian word "haoli"....apropo...
Cptwow90 Offline
#29 Posted: Fri, Jul 3 2020, 10:29 AM EST
Joined: 04-09-2020
Posts: 1
Had an issue with an order. Sent several emails. No reply.
Waited on the line to talk to customer service several times. Waited for an hr and still haven’t talked to anyone yet.
What should I do? They owe me some cigars or my money back.
Is anyone working in customer service?
Notthe1 Offline
#30 Posted: Fri, Jul 3 2020, 10:35 AM EST
Joined: 06-01-2020
Posts: 860
Cptwow90 wrote:
Had an issue with an order. Sent several emails. No reply.
Waited on the line to talk to customer service several times. Waited for an hr and still haven’t talked to anyone yet.
What should I do? They owe me some cigars or my money back.
Is anyone working in customer service?



They do not have anyone "Working" customer service. Mostly the reps sit on these forums, BS, and say snarky things to people who post in the chat.

Basically they are taking your money and hoping you don't dispute the charges with your credit card company. Taking money is soo much easier than shipping cigars out.
izonfire Offline
#31 Posted: Fri, Jul 3 2020, 10:43 AM EST
Joined: 12-09-2013
Posts: 8,644
Notthe1 wrote:
They do not have anyone "Working" customer service. Mostly the reps sit on these forums, BS, and say snarky things to people who post in the chat.

Basically they are taking your money and hoping you don't dispute the charges with your credit card company. Taking money is soo much easier than shipping cigars out.

Don’t pay attention to Notthe1. He is on the executive committee and is BSing you.

They are feverishly working on developing a vaccine.
You want them to drop what they’re doing and worry about your cigars???

You selfish prick...
victor809 Offline
#32 Posted: Fri, Jul 3 2020, 10:45 AM EST
Joined: 10-14-2011
Posts: 23,866
Notthe1 wrote:
They do not have anyone "Working" customer service. Mostly the reps sit on these forums, BS, and say snarky things to people who post in the chat.

Basically they are taking your money and hoping you don't dispute the charges with your credit card company. Taking money is soo much easier than shipping cigars out.


Does he think we're CS? We're not. Well... most of us aren't. Ram's definitely a CS rep.
Plowboy221 Offline
#33 Posted: Fri, Jul 3 2020, 10:56 AM EST
Joined: 03-03-2013
Posts: 5,140
Wow, you all are rude. 1 (800) 435-7498, is a direct customer support number.

Dave
Notthe1 Offline
#34 Posted: Fri, Jul 3 2020, 11:44 AM EST
Joined: 06-01-2020
Posts: 860
izonfire wrote:
Don’t pay attention to Notthe1. He is on the executive committee and is BSing you.

They are feverishly working on developing a vaccine.
You want them to drop what they’re doing and worry about your cigars???

You selfish prick...


I will not be ignored!!!
frankj1 Offline
#35 Posted: Fri, Jul 3 2020, 12:16 PM EST
Joined: 02-08-2007
Posts: 44,215
victor809 wrote:
Does he think we're CS? We're not. Well... most of us aren't. Ram's definitely a CS rep.

I'm impressed that the nood researched and revived a thread from over a year ago for his first post...I guess cuz there just weren't any CS complaint threads recently.
Jtbrown54 Offline
#36 Posted: Fri, Jul 3 2020, 1:30 PM EST
Joined: 07-10-2019
Posts: 2
I am also going on 14 days with ZERO response from Cbid.

I’ve sent multiple CS requests and tried to call.

CS is the MOST important part of any business and this one is doing a piss poor job at it.

If I don’t hear back soon it’ll be chargeback and BBB complaint city. I don’t have time to mess around with lazy/uncaring business owners...it’s shame too because I’ve placed and been happy with multiple orders over the last year or two.

:-/
Notthe1 Offline
#37 Posted: Fri, Jul 3 2020, 2:02 PM EST
Joined: 06-01-2020
Posts: 860
Jtbrown54 wrote:
I am also going on 14 days with ZERO response from Cbid.

I’ve sent multiple CS requests and tried to call.

CS is the MOST important part of any business and this one is doing a piss poor job at it.

If I don’t hear back soon it’ll be chargeback and BBB complaint city. I don’t have time to mess around with lazy/uncaring business owners...it’s shame too because I’ve placed and been happy with multiple orders over the last year or two.

:-/


They are not lazy and uncaring.

They put in a lot of effort into taking your money, so they can't be lazy.

They take great care of the money they get from you, so they cannot be uncaring.

I only wish there was some kind of explanation for their lack of service. My local brick and mortar closed because of some thing called COVID-19. Maybe that is causing problems at CBid, I'm just guessing.

Chargebacks are a real thing, if you have had enough, do it.
Stogie1020 Offline
#38 Posted: Fri, Jul 3 2020, 4:20 PM EST
Joined: 12-19-2019
Posts: 5,310
WEG.

Whiney Entitled Generation.
Jtbrown54 Offline
#39 Posted: Sat, Jul 4 2020, 8:07 AM EST
Joined: 07-10-2019
Posts: 2
ASR.

Astonishingly Stupid Response.
Stogie1020 Offline
#40 Posted: Sat, Jul 4 2020, 12:10 PM EST
Joined: 12-19-2019
Posts: 5,310
Jtbrown54 wrote:
ASR.

Astonishingly Stupid Response.


You make my case surprisingly well. Muchas Gracias.
Numismaniac Offline
#41 Posted: Sat, Jul 4 2020, 12:31 PM EST
Joined: 01-13-2012
Posts: 12,222
OH MY!

If you see a cat, you must hunt down an alligator and look for a purple Unicorn. The starfish, don't forget the starfish.
kirkdeg Offline
#42 Posted: Fri, Aug 7 2020, 11:28 AM EST
Joined: 08-27-2019
Posts: 3
Purchased 3 auction packs on 6/18/20 and was charged for all. Only one was delivered. I have called the customer service number 5 times at different times of the day and stayed on hold for 30 minutes each time - no answer. I have sent in 4 CS requests for updates on the order - no response to any. Their prices and my past experience has always been good, but there is a big problem with the company right now. On 8/18/20 it will be 2 months with no delivery and no response and no way to talk to anyone. I will be filing a dispute with my credit card for the $125 worth of product not delivered. Be careful with CigarBid until they make it through whatever it is that is causing them to eliminate all customer service.
Palama Online
#43 Posted: Fri, Aug 7 2020, 12:14 PM EST
Joined: 02-05-2013
Posts: 23,627
Numismaniac wrote:
OH MY!

If you see a cat, you must hunt down an alligator and look for a purple Unicorn. The starfish, don't forget the starfish.


Starfish
Mcdanielsamuel Offline
#44 Posted: Fri, Aug 7 2020, 6:14 PM EST
Joined: 04-28-2020
Posts: 611
kirkdeg wrote:
Purchased 3 auction packs on 6/18/20 and was charged for all. Only one was delivered. I have called the customer service number 5 times at different times of the day and stayed on hold for 30 minutes each time - no answer. I have sent in 4 CS requests for updates on the order - no response to any. Their prices and my past experience has always been good, but there is a big problem with the company right now. On 8/18/20 it will be 2 months with no delivery and no response and no way to talk to anyone. I will be filing a dispute with my credit card for the $125 worth of product not delivered. Be careful with CigarBid until they make it through whatever it is that is causing them to eliminate all customer service.

For your issue to be resolved, please start a new post with your issue. In your post use the hashtag #Celticbomber for faster service.
illinichaser Offline
#45 Posted: Fri, Aug 7 2020, 6:38 PM EST
Joined: 07-24-2011
Posts: 5,772
No one remembers the starfish
John N. Offline
#46 Posted: Mon, Sep 21 2020, 9:12 AM EST
Joined: 04-05-2018
Posts: 1
Horrible customer service! Same service as kirkdeg. No response for over 1 week. They have my credit card number and will not respond. I have over 500.00 of orders in the system and they will not respond or ship. Something is going on here. I would suggest not purchasing from them until they get there **** together.
nrs2929 Offline
#47 Posted: Mon, Sep 21 2020, 10:15 AM EST
Joined: 01-22-2015
Posts: 1
ram27bat I feel your pain, I'm on hold right now for 1 hr and 17 minutes waitng to correct an order. This is a terrible way to treat customers.
ZRX1200 Offline
#48 Posted: Fri, Nov 27 2020, 12:34 PM EST
Joined: 07-08-2007
Posts: 60,582
If you’re able to READ you would see on the promoted screen that an existing order # can’t be processed with a changed card. In other words once your order is CREATED you cannot THEN change your card. You must do so BEFORE there is an ORDER NUMBER......

So now you have to call CS for them to help you.

Or if you’re smart you’ll private message Celticbomber and actually get prompt service.
ZRX1200 Offline
#49 Posted: Fri, Nov 27 2020, 12:38 PM EST
Joined: 07-08-2007
Posts: 60,582
Ok maybe I was a bit gruff there......

You seem like a good egg. The owner of CBid is named Dave, he actually takes pride in helping longtime forum members here with issues. Call 214-914-3337 ask for Dave, and tell him what’s going on he will set things right for you.

Call between 9-5 central time, and you’re going to have to wait until Monday as he always takes Black Friday off to watch his kids while his wife goes shopping.

He’s a great BOTL.
JLBERKEY Offline
#50 Posted: Thu, Dec 10 2020, 9:47 AM EST
Joined: 11-03-2020
Posts: 2
All fixed.
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