I blame The Man. Damn The Man.
Wife and I finally got around to HD TV. Good TV set us back a quarter of what our old rear projection cost us, plus we get some really nice free goodies, like Pandora. Great with a good home theater, except if the thing gets stupid and keeps playing too many of the wrong songs, I cannot skip more than 6 songs in an hour. WTF? Yeah, but I can set up infinite "stations", play dozens of different audio music channels via DirecTV, and tap into over 50K songs in my collection via blue tooth, my phone (I have to reload, my phone won't hold them all), etc.
Some businesses just can't help themselves when they are crafting customer service policies. Didn't think this would be one of those, but perhaps you're playing havoc with their inventory or something. Still strikes me as odd that some businesses will encourage people to take their business elsewhere, however. Just this week, I've found three things on Amazon that were significantly cheaper elsewhere. Seems to be more problematic with mergers, large companies, etc.
I suppose it answers the question, where does an 800 lb. gorilla sit? Anywhere it damn well pleases.