I've always used TurboTax.
Last year, I used the online version instead of loading a disk on my computer that saves the info.
I couldn't print my state (owed state so last minute remittance) due to a printer ink issue, so when I went back to print it TurboTax wouldn't let me access it. They wanted me to pay them for the program, that I had already used and that they were claiming was Free,Free,Free...
I did the form myself...
This year, I got the disk again and entered it onto my computer and filled it out. I ended up owing state $8. I'll just pay them to electronically file it. $20... OK screw it, I'll be done with it...
"want to use your return money for federal to pay for it"?
Sure... Oh, that'll be $40 more. They wanted me to pay $60 to pay $8!
To be able to use the electronic filing, federal and state, you just need your adjusted gross income from last year to prove you're you... Can't get access to it because you wouldn't allow me last year so I spend the better part of an hour trying and failing to sign-on to get it. In a big automated phone loop trying to get ahold of someone to help with it, never successful, finally site works as it should and I get on and get it, but still unable to print last years info for records...
I'm not using TurboTax any more. They lost a customer