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chef2421 Offline
#1 Posted: Mon, Jun 1 2020, 11:41 AM EST
Joined: 10-06-2015
Posts: 1
I have been trying for days to call and have sent numerous emails. No one responds. Meanwhile, my cigars have not been received! What's going on????
DrMaddVibe Offline
#2 Posted: Mon, Jun 1 2020, 11:42 AM EST
Joined: 10-21-2000
Posts: 55,411
How selfish can you be?
tonygraz Online
#3 Posted: Mon, Jun 1 2020, 11:59 AM EST
Joined: 08-11-2008
Posts: 20,243
Call 888-388-2683 and ask for help - try to talk to Franklin.
SirKnight Offline
#4 Posted: Mon, Jun 1 2020, 12:09 PM EST
Joined: 12-19-2018
Posts: 605
Yeah, Franklin is the man to speak to to get things accomplished.
jimbodog Offline
#5 Posted: Mon, Jun 1 2020, 12:13 PM EST
Joined: 04-25-2004
Posts: 1
That number does no go to CBID!
Mcdanielsamuel Offline
#6 Posted: Mon, Jun 1 2020, 2:04 PM EST
Joined: 04-28-2020
Posts: 611
Umm, that's funny.
victor809 Offline
#7 Posted: Mon, Jun 1 2020, 2:07 PM EST
Joined: 10-14-2011
Posts: 23,866
LOL LOL LOL LOL LOL
Stogie1020 Online
#8 Posted: Mon, Jun 1 2020, 2:26 PM EST
Joined: 12-19-2019
Posts: 5,320
holy chit, he called!
Mcdanielsamuel Offline
#9 Posted: Mon, Jun 1 2020, 2:47 PM EST
Joined: 04-28-2020
Posts: 611
I'm calling too. The real number though. 22 minutes so far, but who cares. I can do other things while I wait. Just checking on a backorder.
Mcdanielsamuel Offline
#10 Posted: Mon, Jun 1 2020, 3:49 PM EST
Joined: 04-28-2020
Posts: 611
80 minutes and Shana is on it. Patience plus perseverance pays pretty pennies people. Sorry got alliterated.
volpow61 Offline
#11 Posted: Tue, Jun 2 2020, 5:52 PM EST
Joined: 11-18-2008
Posts: 28
Thats great still never got a response from multiple email and messages from three weeks ago. I understand have patience but three weeks? I mean at what point do you just think they dont care.
volpow61 Offline
#12 Posted: Tue, Jun 2 2020, 5:54 PM EST
Joined: 11-18-2008
Posts: 28
I had also noticed my service requests were closed and i never got a response. I find that pretty odd.
Mcdanielsamuel Offline
#13 Posted: Tue, Jun 2 2020, 7:28 PM EST
Joined: 04-28-2020
Posts: 611
Call and wait is all I can say. They will take care of you.
corey sellers Offline
#14 Posted: Tue, Jun 2 2020, 7:40 PM EST
Joined: 08-21-2011
Posts: 10,363
Izonfire is a representative of cigarbid PM him he can take care of your problems.
izonfire Offline
#15 Posted: Tue, Jun 2 2020, 9:14 PM EST
Joined: 12-09-2013
Posts: 8,647
volpow61 wrote:
Thats great still never got a response from multiple email and messages from three weeks ago. I understand have patience but three weeks? I mean at what point do you just think they dont care.

volpow61 wrote:
I had also noticed my service requests were closed and i never got a response. I find that pretty odd.

We encountered a malfunction in the biometric verification system for the credit card transaction authorization when you attempted to utilize your VolPoW phone.
That, and we don't really care...
frankj1 Offline
#16 Posted: Tue, Jun 2 2020, 9:34 PM EST
Joined: 02-08-2007
Posts: 44,221
jimbodog wrote:
That number does no go to CBID!

1 post in 16 years.
were you happy before the pandemic?
are you related to Fenway Franks?
Anything else we can fix?
izonfire Offline
#17 Posted: Tue, Jun 2 2020, 10:21 PM EST
Joined: 12-09-2013
Posts: 8,647
chef2421 wrote:
I have been trying for days to call and have sent numerous emails. No one responds. Meanwhile, my cigars have not been received! What's going on????

Ummm, you're wrong. They have been received.
Next time, order some better cigars...
howardrsmith64 Offline
#18 Posted: Fri, Jun 5 2020, 8:13 AM EST
Joined: 07-06-2019
Posts: 1
exactly 1 hour and 22 minutes the other day. last shipment they sent a weird box of thompson cigar co - cream coffee instead of the Rocky Twentieth - 2 emails and numerous attempts to reach a CSR NADA. Very disappointed I give these clowns way too much of my money. If your going to scheister me at least make the boxes comparable
tonygraz Online
#19 Posted: Fri, Jun 5 2020, 8:28 AM EST
Joined: 08-11-2008
Posts: 20,243
It was probably an upgrade. Is english your native language ?
Lookis Offline
#20 Posted: Fri, Jun 5 2020, 10:31 AM EST
Joined: 05-25-2020
Posts: 1
Can confirm that calling and waiting the absurd amount of time indeed does take care of the problem. I waited something like 93 minutes, but everything that weirdly got cancelled is reshipping, and I got some money knocked off. I was beginning to question whether I was on hold with a dead line... but someone WILL pick up. Just set you phone down and do other stuff while you're on hold or something.
steveO1984 Offline
#21 Posted: Fri, Jun 5 2020, 1:18 PM EST
Joined: 01-22-2015
Posts: 2
Having same problem!
Stogie1020 Online
#22 Posted: Fri, Jun 5 2020, 1:26 PM EST
Joined: 12-19-2019
Posts: 5,320
steveO1984 wrote:
Having same problem!


Was that cathartic?
steveO1984 Offline
#23 Posted: Fri, Jun 5 2020, 2:24 PM EST
Joined: 01-22-2015
Posts: 2
Just got off phone with Christy, very helpful! The wait is a little long, but the issue was taken care of. Thanks Christy for your HELP!!
Mr.Aybar Offline
#24 Posted: Sat, Jun 6 2020, 5:42 PM EST
Joined: 05-10-2020
Posts: 2
I still haven't got any answer and my first order was on May 26. Any help??

Thx in advance.
izonfire Offline
#25 Posted: Sat, Jun 6 2020, 6:52 PM EST
Joined: 12-09-2013
Posts: 8,647
Mr.Aybar wrote:
I still haven't got any answer and my first order was on May 26. Any help??

Thx in advance.

Yes.
Kneel down and pray towards Mecca.

Allah Akbar!!!
frankj1 Offline
#26 Posted: Sat, Jun 6 2020, 9:17 PM EST
Joined: 02-08-2007
Posts: 44,221
I can't believe it but i feel like closing the noob border might make sense.
izonfire Offline
#27 Posted: Sat, Jun 6 2020, 11:25 PM EST
Joined: 12-09-2013
Posts: 8,647
frankj1 wrote:
I can't believe it but i feel like closing the noob border might make sense.

Perhaps a year too late...
Mr.Aybar Offline
#28 Posted: Sun, Jun 7 2020, 8:57 AM EST
Joined: 05-10-2020
Posts: 2
Is it normal that shipping is so confusing and loooong?
KingoftheCove Offline
#29 Posted: Sun, Jun 7 2020, 9:11 AM EST
Joined: 10-08-2011
Posts: 7,631
frankj1 wrote:
I can't believe it but i feel like closing the noob border might make sense.

RACIST!


OpelManta
brando71 Offline
#30 Posted: Mon, Jun 29 2020, 9:56 AM EST
Joined: 11-30-2014
Posts: 3
I was a victim of the 888 call prank... a nice lady from some undisclosed Evangelical Church answered that they are not related to CigarBid and she asked if she could prey for me... I said "I'm fine, thanks"...

Please, give me a hand guys, I need to unblock a pending order.. is there an email or another number that I can reach? I would immensely appreciate your help!
brando71 Offline
#31 Posted: Mon, Jun 29 2020, 10:07 AM EST
Joined: 11-30-2014
Posts: 3
Guys, I know that this is my second post ever... I would like to say a big thanks to whom can help me to resolve this matter!
victor809 Offline
#32 Posted: Mon, Jun 29 2020, 11:01 AM EST
Joined: 10-14-2011
Posts: 23,866
Are you saying the prayers didn't help?


huh.


that's weird.

Would some "thoughts" help? I think that's the other thing people offer here.


If both thoughts AND prayers don't help.... man.... not much else that can be done. That's like the biggest weapons in every arsenal.

You could.... nah... no way... I mean....

maybe?...

nah.... it's too out there. WAYYYYYY too out there.


Ok.... I'm only telling you this because we've exhausted all logical options. But at the bottom of your screen is a link to "contact us".... I know... it's weird, I've never seen a link like that on any website ever either. Now stay with me.... don't click on it yet!!! Or you won't know what to do!. Read all the instructions completely before moving forward.

You're going to need to click on that link.
Then... on that page is a phone number. Now I know it isn't as useful as a phone number to a church... but we're already in "Plan B" stage. So try that number.

You'll probably be on hold. It seems like there's something weird going on in the world... I haven't been paying attention so I'm not sure what it is... probably aliens or something. Anyway, it's caused cbid to be a bit overwhelmed... so you'll likely be on hold (it's definitely aliens).

At about 20 min of being on hold, you have to come back to the forum and post a new thread, stating that you've been on hold 20 minutes. We'll all post on that thread and make fun of you. Don't worry, it's part of the process. Cbid customer service uses the forums to monitor how long people have been on hold, to decide which one to answer next.

If you're really interested in livening up your life, hang up after 20 min. Then call again. At 20 min the second time, post another thread.

If you're not feeling adventurous... stay on the line. At some point, maybe after 30 min. Maybe after 50 min. Maybe after 90 min... (like I said, aliens are invading or something) a nice lady will answer. Now this is important !!! Read this VERY VERY CAREFULLY

When the nice lady answers... I know you're going to be tempted... but don't tell her you're a Platinum member. That's going to send you off to the special customer service area.... you don't want to go there.

Do explain to her your problem. Obviously your order is blocked because they suspect you're one of the alien invaders or have covid or something.... So you need to convince them you're a human without coronavirus. So DO NOT cough into the phone. They'll immediately hang up if you do that. Take a picture of your open mouth... make sure you get it down there. This is a phone-based coronavirus test AND alien verification (the aliens don't have uvulas ... their home planet is much wetter than ours and they never developed them to protect their throats from the dust-borne ticks that will attach on the inside of your throat if you didn't have one)... so hold the phone camera really close in there while you ask her to unblock your order.

Once that's all done, your order will likely be shipped in a few weeks.. or months or something.
Buckwheat Offline
#33 Posted: Mon, Jun 29 2020, 11:13 AM EST
Joined: 04-15-2004
Posts: 12,251
If Victor's wonderful advise doesn't work you will have to escalate this to the highest authority in the land.

CALL THIS NUMBER (202) 224-2541 AND YELL ALLAHU AKBAR MF!

I wish you well in these difficult times.

https://www.youtube.com/watch?v=85OfgMpHvVA fog Beer
brando71 Offline
#34 Posted: Mon, Jun 29 2020, 2:45 PM EST
Joined: 11-30-2014
Posts: 3
Nice answers... I see that most of you have a lot of times to prank. No solidarity it's ok... Have a nice day you all
johnmorrisoniii Offline
#35 Posted: Mon, Jun 29 2020, 2:47 PM EST
Joined: 09-02-2019
Posts: 1
Took about an hour and 40 minutes but I got through and the service was stellar. Thanks, Amanda!
victor809 Offline
#36 Posted: Mon, Jun 29 2020, 2:58 PM EST
Joined: 10-14-2011
Posts: 23,866
brando71 wrote:
Nice answers... I see that most of you have a lot of times to prank. No solidarity it's ok... Have a nice day you all


I bet he doesn't have a uvula....

Dude... I told you exactly what to do. Looks like it worked for Rutherport John Morrison III Esq.

Of course, he probably had one of his servants wait on hold all that time. Damn aristocrats.
frankj1 Offline
#37 Posted: Mon, Jun 29 2020, 3:40 PM EST
Joined: 02-08-2007
Posts: 44,221
I'm a little blocked up too.
Thoughts and prayers didn't move it. Too much solidarity.

what's that number again?
Yahyamghanem Offline
#38 Posted: Wed, Aug 26 2020, 1:17 AM EST
Joined: 08-07-2020
Posts: 1
victor809 wrote:
Are you saying the prayers didn't help?


huh.


that's weird.

Would some "thoughts" help? I think that's the other thing people offer here.


If both thoughts AND prayers don't help.... man.... not much else that can be done. That's like the biggest weapons in every arsenal.

You could.... nah... no way... I mean....

maybe?...

nah.... it's too out there. WAYYYYYY too out there.


Ok.... I'm only telling you this because we've exhausted all logical options. But at the bottom of your screen is a link to "contact us".... I know... it's weird, I've never seen a link like that on any website ever either. Now stay with me.... don't click on it yet!!! Or you won't know what to do!. Read all the instructions completely before moving forward.

You're going to need to click on that link.
Then... on that page is a phone number. Now I know it isn't as useful as a phone number to a church... but we're already in "Plan B" stage. So try that number.

You'll probably be on hold. It seems like there's something weird going on in the world... I haven't been paying attention so I'm not sure what it is... probably aliens or something. Anyway, it's caused cbid to be a bit overwhelmed... so you'll likely be on hold (it's definitely aliens).

At about 20 min of being on hold, you have to come back to the forum and post a new thread, stating that you've been on hold 20 minutes. We'll all post on that thread and make fun of you. Don't worry, it's part of the process. Cbid customer service uses the forums to monitor how long people have been on hold, to decide which one to answer next.

If you're really interested in livening up your life, hang up after 20 min. Then call again. At 20 min the second time, post another thread.

If you're not feeling adventurous... stay on the line. At some point, maybe after 30 min. Maybe after 50 min. Maybe after 90 min... (like I said, aliens are invading or something) a nice lady will answer. Now this is important !!! Read this VERY VERY CAREFULLY

When the nice lady answers... I know you're going to be tempted... but don't tell her you're a Platinum member. That's going to send you off to the special customer service area.... you don't want to go there.

Do explain to her your problem. Obviously your order is blocked because they suspect you're one of the alien invaders or have covid or something.... So you need to convince them you're a human without coronavirus. So DO NOT cough into the phone. They'll immediately hang up if you do that. Take a picture of your open mouth... make sure you get it down there. This is a phone-based coronavirus test AND alien verification (the aliens don't have uvulas ... their home planet is much wetter than ours and they never developed them to protect their throats from the dust-borne ticks that will attach on the inside of your throat if you didn't have one)... so hold the phone camera really close in there while you ask her to unblock your order.

Once that's all done, your order will likely be shipped in a few weeks.. or months or something.


Reading through Cbid forums and the old guys trying to "meme" by being overly sarcastic and rude is usually pretty cringey and unfunny. But this.. This is gold man. Also a big help. I've been trying to verify humans over the phone and had no idea how these companies do it.
JadeRose Offline
#39 Posted: Wed, Aug 26 2020, 8:33 AM EST
Joined: 05-15-2008
Posts: 19,525
You business is very important to us, however our 2 horribly overworked and under-appreciated Customer Service Ladies are with other customers at this time. Please wait on the line and your call will be answered in the order in which it was received. You are currently Customer # 14562967362. Approximate wait time is....7 years. Meanwhile please enjoy some lite jazz. We appreciate that you've chosen Cigarbid for your smoking needs. Thank you and go f*ck yourself.
tonygraz Online
#40 Posted: Wed, Aug 26 2020, 11:53 AM EST
Joined: 08-11-2008
Posts: 20,243
I see a bright career in Jade's future.
beachprices Offline
#41 Posted: Wed, Aug 26 2020, 2:16 PM EST
Joined: 11-07-2008
Posts: 1
I was on the phone for an hour and 35 minutes before Amanda picked up. She found my problem and assured me my order would ship tomorrow. My ship day is Thursday and I had won an auction that had closed minutes before midnight on the day previous to my ship day. Invoicing started a few minutes too soon and missed my order.

I had sent an email to them two days ago, but I never got a response from CigarBid.

Amanda said they hired a new person, so maybe things will get better at customer service down the road.
Stogie1020 Online
#42 Posted: Wed, Aug 26 2020, 2:19 PM EST
Joined: 12-19-2019
Posts: 5,320
beachprices wrote:
I was on the phone for an hour and 35 minutes before Amanda picked up. She found my problem and assured me my order would ship tomorrow. My ship day is Thursday and I had won an auction that had closed minutes before midnight on the day previous to my ship day. Invoicing started a few minutes too soon and missed my order.

I had sent an email to them two days ago, but I never got a response from CigarBid.

Amanda said they hired a new person, so maybe things will get better at customer service down the road.


That's CelticBomber here on the forum. PM him with all your service related needs. He is really top notch, helped out quite a few of us.
frankj1 Offline
#43 Posted: Thu, Aug 27 2020, 10:54 PM EST
Joined: 02-08-2007
Posts: 44,221
beachprices wrote:
I was on the phone for an hour and 35 minutes before Amanda picked up. She found my problem and assured me my order would ship tomorrow. My ship day is Thursday and I had won an auction that had closed minutes before midnight on the day previous to my ship day. Invoicing started a few minutes too soon and missed my order.

I had sent an email to them two days ago, but I never got a response from CigarBid.

Amanda said they hired a new person, so maybe things will get better at customer service down the road.

beach?
seriously, is that you?
12 years, beach...TWELVE YEARS!!!

you didn't write, you didn't call.
Your mother and I were worried sick...as if you give a chit.

I'd call you a son of a beach, but that would be self insulting.
And we already have a sob...one who does call and write regularly.
and we gave him your old room.
frankj1 Offline
#44 Posted: Thu, Aug 27 2020, 10:55 PM EST
Joined: 02-08-2007
Posts: 44,221
who's Amanda?
ZRX1200 Offline
#45 Posted: Thu, Aug 27 2020, 11:01 PM EST
Joined: 07-08-2007
Posts: 60,589
I've held it all in
God knows I tried
It's an awful awakenin'
In a country boy's life
Look in the mirror
In total surprise
At the hair on my shoulders
And the age in my eyes
mrcraps Offline
#46 Posted: Sat, Nov 28 2020, 1:59 PM EST
Joined: 08-27-2014
Posts: 20
I've been having that problem all year and just recently tried again thru phone, email to resolve issue and no one responds or answers the phone. Help if you can.
mrcraps Offline
#47 Posted: Sat, Nov 28 2020, 2:10 PM EST
Joined: 08-27-2014
Posts: 20
Good furking luck. - I've tried & tried through email and phone calls (not waiting on line to hear music over 20 minutes) so hung up. Love the message though: Your business is very important to us. Funny. I had black hair when I started these calls/messages, now my hair is white. Hope I can get an answer before I lose it all. Only wanted to knopw what I should do because they sent me the wrong cigars even though the confirmation and shipping container said what I ordered. Can anybody help before I lose all my hair?
corey sellers Offline
#48 Posted: Sat, Nov 28 2020, 2:26 PM EST
Joined: 08-21-2011
Posts: 10,363
Pm CelticBomber with your order number and problem he should be able to help. He helped me out and a few others a while back.
izonfire Offline
#49 Posted: Sat, Nov 28 2020, 3:42 PM EST
Joined: 12-09-2013
Posts: 8,647
frankj1 wrote:
who's Amanda?

Amanda Lovenkiss
izonfire Offline
#50 Posted: Sat, Nov 28 2020, 3:43 PM EST
Joined: 12-09-2013
Posts: 8,647
mrcraps wrote:
Good furking luck. - I've tried & tried through email and phone calls (not waiting on line to hear music over 20 minutes) so hung up. Love the message though: Your business is very important to us. Funny. I had black hair when I started these calls/messages, now my hair is white. Hope I can get an answer before I lose it all. Only wanted to knopw what I should do because they sent me the wrong cigars even though the confirmation and shipping container said what I ordered. Can anybody help before I lose all my hair?

Seems like you've dealt with a lotta schitt mister...
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