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Last post 3 years ago by 8trackdisco. 75 replies replies.
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ATTENTION NOOBS WITH CUSTOMER SERVICE PROBLEMS,,,,,
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JadeRose Offline
#1 Posted: Tue, Jun 9 2020, 7:12 PM EST
Joined: 05-15-2008
Posts: 19,525
We don't give a $hit. Take it somewhere else.
cacman Offline
#2 Posted: Tue, Jun 9 2020, 7:20 PM EST
Joined: 07-03-2010
Posts: 12,216
LOL. They come to the forum to bitch, then leave. What fun is that?
Sunoverbeach Online
#3 Posted: Tue, Jun 9 2020, 7:22 PM EST
Joined: 08-11-2017
Posts: 14,656
They have a point though. I mean I just won a couple bids last week. They processed. They shipped. They arrived today and everything is present and appears in good shape. It's outrageous!
MACS Offline
#4 Posted: Tue, Jun 9 2020, 7:23 PM EST
Joined: 02-26-2004
Posts: 79,751
I don't order from here much, if at all, anymore.

But they have a point. Covid or not, CBid has to do better than 1 hour hold times, not answering e-mails or messages and not telling people when sh*t is on backorder.

But the "we don't care" part... totally true.
ZRX1200 Offline
#5 Posted: Tue, Jun 9 2020, 7:56 PM EST
Joined: 07-08-2007
Posts: 60,583
^ THATS why they need to PM jaderose
jespear Offline
#6 Posted: Tue, Jun 9 2020, 8:41 PM EST
Joined: 03-19-2004
Posts: 9,464
I am SO out of practice with bidding.
I put a bid in on what I THOUGHT was a 5 pack, when in reality it was a "single". d'oh!
Sunoverbeach Online
#7 Posted: Tue, Jun 9 2020, 8:42 PM EST
Joined: 08-11-2017
Posts: 14,656
Gots to read the words. Pictures lie
MACS Offline
#8 Posted: Tue, Jun 9 2020, 8:52 PM EST
Joined: 02-26-2004
Posts: 79,751
Sunoverbeach wrote:
Gots to read the words. Pictures lie


And they do that sh*t on purpose.
JadeRose Offline
#9 Posted: Tue, Jun 9 2020, 9:18 PM EST
Joined: 05-15-2008
Posts: 19,525
MACS wrote:
I don't order from here much, if at all, anymore.

But they have a point. Covid or not, CBid has to do better than 1 hour hold times, not answering e-mails or messages and not telling people when sh*t is on backorder.

But the "we don't care" part... totally true.




Totally have a point.....but we don't care.
frankj1 Offline
#10 Posted: Tue, Jun 9 2020, 9:22 PM EST
Joined: 02-08-2007
Posts: 44,219
if only they wouldn't write, wouldn't call...
KingoftheCove Offline
#11 Posted: Tue, Jun 9 2020, 11:22 PM EST
Joined: 10-08-2011
Posts: 7,631
frankj1 wrote:
if only they wouldn't write, wouldn't call...

Heh heh..............you would miss em FrankieT....
CelticBomber Offline
#12 Posted: Wed, Jun 10 2020, 11:12 AM EST
Joined: 05-03-2012
Posts: 6,786
Sunoverbeach wrote:
Gots to read the words. Pictures lie


and therein lies John's problem. The Philadelphia public school system doesn't really inspire. John's gotten by on his looks all his life.
frankj1 Offline
#13 Posted: Wed, Jun 10 2020, 10:04 PM EST
Joined: 02-08-2007
Posts: 44,219
KingoftheCove wrote:
Heh heh..............you would miss em FrankieT....

you understand.
always have.
izonfire Offline
#14 Posted: Wed, Jun 10 2020, 10:31 PM EST
Joined: 12-09-2013
Posts: 8,645
frankj1 wrote:
if only they wouldn't write, wouldn't call...

You tried to raise ‘em right and give ‘em all the advantages of a privileged childhood. You did the best you could for ‘em. You really did Papa. That’s quite apparent. As are you.
And now the only time they reach out is when they need something.
Heartbreaking...
frankj1 Offline
#15 Posted: Wed, Jun 10 2020, 11:21 PM EST
Joined: 02-08-2007
Posts: 44,219
izonfire wrote:
You tried to raise ‘em right and give ‘em all the advantages of a privileged childhood. You did the best you could for ‘em. You really did Papa. That’s quite apparent. As are you.
And now the only time they reach out is when they need something.
Heartbreaking...

soul crushing.
Please take note of the op.
JadeRose is a unique talent who must be appreciated during his fleeting stints on the forum.
But be warned, don't ask him anything if you are askeered of any possible replies.
He ain't offering massages, but he only hurts you to help you.
JadeRose Offline
#16 Posted: Mon, Jun 15 2020, 12:52 PM EST
Joined: 05-15-2008
Posts: 19,525
Back to the top with this one
JadeRose Offline
#17 Posted: Tue, Jun 16 2020, 7:30 AM EST
Joined: 05-15-2008
Posts: 19,525
top
frankj1 Offline
#18 Posted: Tue, Jun 16 2020, 4:39 PM EST
Joined: 02-08-2007
Posts: 44,219
pity post...
izonfire Offline
#19 Posted: Wed, Jun 17 2020, 6:38 PM EST
Joined: 12-09-2013
Posts: 8,645
Just reinforcing this pitiful post-pile.
Which is my duty.

Smells like it too…
8trackdisco Offline
#20 Posted: Wed, Jun 17 2020, 8:56 PM EST
Joined: 11-06-2004
Posts: 60,074
Perhaps they can’t fill orders as quickly due to them having to take calls from people asking about their orders.

Advice to newbies with ordering issues.
-Yours is a 1st world problem. Your hand rolled premium cigars aren’t getting there fast enough.
-35+ million people have lost their jobs. Presuming you still have yours, consider yourself blessed. If you lost your job, maybe there are other areas you can put your money toward. Food, rent, Midol, etc.
-Your parents lied to you. You aren’t special. Worse things are happening to better people.

Have the day of you choice.
frankj1 Offline
#21 Posted: Wed, Jun 17 2020, 9:46 PM EST
Joined: 02-08-2007
Posts: 44,219
their parents dropped them off at our fire station
Notthe1 Offline
#22 Posted: Wed, Jun 17 2020, 11:04 PM EST
Joined: 06-01-2020
Posts: 860
8trackdisco wrote:
...


Advice to newbies with ordering issues.
-Yours is a 1st world problem. Your hand rolled premium cigars aren’t getting there fast enough.
...
-Your parents lied to you. You aren’t special. Worse things are happening to better people.

Have the day of you choice.



1st world problems, indeed.
and Momma did lie, she lied alot and real bad sometimes.

Don't believe they hype!!!
grege93 Offline
#23 Posted: Thu, Jun 18 2020, 9:44 PM EST
Joined: 12-25-2009
Posts: 1,045
A few things to know.
#1. Don’t bother calling customer service until you are 8 business days after it ships. Nothing they can do for you till then. It isn’t considered lost until 8 business days have passed.
#2.If your order consists of any cigarillos, it doesn’t ship regular UPS to USPS. It ships UPS mail innovations to USPS. Nothing but problems with mail innovations.
# 3. Cbid is taking 3 times the orders and customer service calls as a topical Christmas time. The same amount of staffing, no increase.
#4. Cbid is currently shipping 20,000 orders per day.
They are swamped. Be patient. Wait out the 8 business days before you start your inquiries. They are just as frustrated and overwhelmed as you are.
frankj1 Offline
#24 Posted: Thu, Jun 18 2020, 10:27 PM EST
Joined: 02-08-2007
Posts: 44,219
hey!
which side are you on?

nothing worse than an old noob!
izonfire Offline
#25 Posted: Thu, Jun 18 2020, 10:32 PM EST
Joined: 12-09-2013
Posts: 8,645
8trackdisco wrote:
.....-Your parents lied to you. You aren’t special. Worse things are happening to better people....

Love this line.
I owe you a drink... 🥃
izonfire Offline
#26 Posted: Thu, Jun 18 2020, 10:35 PM EST
Joined: 12-09-2013
Posts: 8,645
frankj1 wrote:
hey!
which side are you on?.....

I know! Confusing.
I think he’s the EGregious Chameleon...
grege93 Offline
#27 Posted: Fri, Jun 19 2020, 5:12 AM EST
Joined: 12-25-2009
Posts: 1,045
I got through to customer service! I was educated and enlightened! I’ve come to the realization it’s not either or. It’s somewhere in between. Not afraid to admit when I’m half wrong!
pitvpr Offline
#28 Posted: Fri, Jun 19 2020, 9:04 PM EST
Joined: 12-15-2016
Posts: 1
I have an order (two auctions) that are stuck in limbo due to my CC on file is no longer valid, and I “have” to call to get this fixed, pointless, I guess I move on...
and don’t give a $hit
-/
Mcdanielsamuel Offline
#29 Posted: Sat, Jun 20 2020, 10:55 AM EST
Joined: 04-28-2020
Posts: 611
¯\_༼ •́ ͜ʖ •̀ ༽_/¯
izonfire Offline
#30 Posted: Sat, Jun 20 2020, 2:48 PM EST
Joined: 12-09-2013
Posts: 8,645
pitvpr wrote:
I have an order (two auctions) that are stuck in limbo due to my CC on file is no longer valid, and I “have” to call to get this fixed, pointless, I guess I move on...
and don’t give a $hit
-/

Not the post I would expect from a pit viper.
A rat snake, maybe...
frankj1 Offline
#31 Posted: Sat, Jun 20 2020, 4:10 PM EST
Joined: 02-08-2007
Posts: 44,219
izonfire wrote:
Not the post I would expect from a pit viper.
A rat snake, maybe...

takes nearly 4 years until we hear from him, and what's he say?
he don't give a chit.
why even post?
coulda retired with a no-hitter.
frankj1 Offline
#32 Posted: Sat, Jun 20 2020, 4:11 PM EST
Joined: 02-08-2007
Posts: 44,219
thought about it.
I'm sorry.
KingoftheCove Offline
#33 Posted: Sat, Jun 20 2020, 5:16 PM EST
Joined: 10-08-2011
Posts: 7,631
frankj1 wrote:
thought about it.
I'm sorry.

WTF FrankieT!
I mean, I know your a liberal of sorts, but NOW you’re getting soft as well?
Color me disappointed...
tonygraz Offline
#34 Posted: Sat, Jun 20 2020, 8:49 PM EST
Joined: 08-11-2008
Posts: 20,232
Seems like there are less of these noop complaints in the last few days. Did the company finally notice there were some problems.
Mcdanielsamuel Offline
#35 Posted: Sat, Jun 20 2020, 8:53 PM EST
Joined: 04-28-2020
Posts: 611
I think people are starting to understand and b&m are up and running. Quite a few posts on r/cigars about people visiting their local shops.
frankj1 Offline
#36 Posted: Sat, Jun 20 2020, 10:06 PM EST
Joined: 02-08-2007
Posts: 44,219
KingoftheCove wrote:
WTF FrankieT!
I mean, I know your a liberal of sorts, but NOW you’re getting soft as well?
Color me disappointed...

it's not easy being green


Kermit T. Frog
HockeyDad Offline
#37 Posted: Sat, Jun 20 2020, 10:59 PM EST
Joined: 09-20-2000
Posts: 46,120
Won three boxes this week with weekly shipping set to Thursday. Cigars shipped Thursday.

Outrage.
Mcdanielsamuel Offline
#38 Posted: Thu, Jun 25 2020, 1:28 PM EST
Joined: 04-28-2020
Posts: 611
top
Shibbershabber5438 Offline
#39 Posted: Thu, Jul 2 2020, 2:59 PM EST
Joined: 10-07-2019
Posts: 2
Maybe just ignore these ****?

Im sick of bidding against all of these god damned stimulus check having, $1200/wk unemployment having asshats...


So, whiny noobs... the company doesnt care about your one order, they cant even see straight right now... These forums dont give a **** about you or your order, period, ever...

Go buy your **** somewhere else.
Palama Offline
#40 Posted: Thu, Jul 2 2020, 3:14 PM EST
Joined: 02-05-2013
Posts: 23,635
Shibbershabber5438 wrote:
Maybe just ignore these ****?

Im sick of bidding against all of these god damned stimulus check having, $1200/wk unemployment having asshats...


So, whiny noobs... the company doesnt care about your one order, they cant even see straight right now... These forums dont give a **** about you or your order, period, ever...

Go buy your **** somewhere else.


Good way of getting rid of bidding competitors! Applause
tonygraz Offline
#41 Posted: Thu, Jul 2 2020, 3:58 PM EST
Joined: 08-11-2008
Posts: 20,232
tonygraz wrote:
Seems like there are less of these noop complaints in the last few days. Did the company finally notice there were some problems.


Boy, was I wrong !
frankj1 Offline
#42 Posted: Thu, Jul 2 2020, 10:55 PM EST
Joined: 02-08-2007
Posts: 44,219
Palama wrote:
Good way of getting rid of bidding competitors! Applause

noob of the year?
MACS Offline
#43 Posted: Thu, Jul 2 2020, 11:04 PM EST
Joined: 02-26-2004
Posts: 79,751
frankj1 wrote:
noob of the year?


And he has the temerity to call the others noobs... can we keep him?
frankj1 Offline
#44 Posted: Thu, Jul 2 2020, 11:09 PM EST
Joined: 02-08-2007
Posts: 44,219
MACS wrote:
And he has the temerity to call the others noobs... can we keep him?

this is best left to Ram to decide.
teedubbya Offline
#45 Posted: Thu, Jul 2 2020, 11:44 PM EST
Joined: 08-14-2003
Posts: 95,637
Screw ram I wanna keep him
Palama Offline
#46 Posted: Fri, Jul 3 2020, 12:12 AM EST
Joined: 02-05-2013
Posts: 23,635
frankj1 wrote:
noob of the year?


Who are the other candidates? Think
tonygraz Offline
#47 Posted: Fri, Jul 3 2020, 5:47 AM EST
Joined: 08-11-2008
Posts: 20,232
How about Mrcrap ?
frankj1 Offline
#48 Posted: Fri, Jul 3 2020, 11:50 AM EST
Joined: 02-08-2007
Posts: 44,219
Palama wrote:
Who are the other candidates? Think

I dunno.
Just got carried away in an adrenaline rush
Goodkat Offline
#49 Posted: Fri, Jul 3 2020, 12:44 PM EST
Joined: 04-13-2011
Posts: 3
grege93 wrote:
A few things to know.
#1. Don’t bother calling customer service until you are 8 business days after it ships. Nothing they can do for you till then. It isn’t considered lost until 8 business days have passed.
#2.If your order consists of any cigarillos, it doesn’t ship regular UPS to USPS. It ships UPS mail innovations to USPS. Nothing but problems with mail innovations.
# 3. Cbid is taking 3 times the orders and customer service calls as a topical Christmas time. The same amount of staffing, no increase.
#4. Cbid is currently shipping 20,000 orders per day.
They are swamped. Be patient. Wait out the 8 business days before you start your inquiries. They are just as frustrated and overwhelmed as you are.


Ah, finally someone worth listening to! Glad to see the issues are just due to a glut of orders and not something more serious.

The rest of you bellyaching about people coming here for answers are crying in the rain.
octavup Offline
#50 Posted: Tue, Jul 7 2020, 10:14 AM EST
Joined: 12-25-2010
Posts: 57
grege93 wrote:
A few things to know.
#1. Don’t bother calling customer service until you are 8 business days after it ships. Nothing they can do for you till then. It isn’t considered lost until 8 business days have passed.
#2.If your order consists of any cigarillos, it doesn’t ship regular UPS to USPS. It ships UPS mail innovations to USPS. Nothing but problems with mail innovations.
# 3. Cbid is taking 3 times the orders and customer service calls as a topical Christmas time. The same amount of staffing, no increase.
#4. Cbid is currently shipping 20,000 orders per day.
They are swamped. Be patient. Wait out the 8 business days before you start your inquiries. They are just as frustrated and overwhelmed as you are.


Sorry, there's no excuse for lousy service. If business is that good, hire more people to handle it. There are plenty of people in need of employment. My problem became apparent as soon as they emailed me my invoice for a rather large purchase. Why should I have to wait 8+ days to contact them (see #1 above). Besides, are my wait times on hold with customer service going to be any different eight days from now?

Again they seem to be playing games with shipping charges. This isn't the first time. (For those interested, do a search for "When a 5-pack isn't a 5-pack") As long as Cbid has a credit card on file and customer service won't pick up, they are running the perfect scam. Now I can sit back and wait for all the brown-nosers here to chime in and defend these questionable business practices.


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