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Last post 7 days ago by frankj1. 43 replies replies.
Customer Service
seaking67 Offline
#1 Posted:
Joined: 11-16-2009
Posts: 3
Long time customer No phone pick up no replys to emails Anyone else have this problem
teedubbya Offline
#2 Posted:
Joined: 08-14-2003
Posts: 91,413
Have you bothered to read before posting the same thing everyone else has incessantly?


SO no I think everything is great. Haven't heard a thing.
MACS Offline
#3 Posted:
Joined: 02-26-2004
Posts: 68,454
You are asking far too much, tee. Why would anyone having customer service problems check the forums to see if anyone else was having the same problems?

That's ludicrous... (as Mike Tyson would say)
tonygraz Offline
#4 Posted:
Joined: 08-11-2008
Posts: 13,375
No problems here. This is your third post and all about the same problems. Do you know what they say about people who do the same thing 3 times with no success ?
Palama Offline
#5 Posted:
Joined: 02-05-2013
Posts: 14,793
seaking67 wrote:
Long time customer No phone pick up no replys to emails Anyone else have this problem


Maybe you can post up details so that CS can read about your issue(s) here instead of going through their e-mails or voice messages before getting to yours?









Or not.
maynord777 Offline
#6 Posted:
Joined: 12-28-2012
Posts: 9
Yes I have a order from last week and no responses from customer service that I messaged 3 times and was on hold for 3 hours and operator picked up, has the covid virus killed the customer service off?
maynord777 Offline
#7 Posted:
Joined: 12-28-2012
Posts: 9
Yes I have a order from last week and no responses from customer service that I messaged 3 times and was on hold for 3 hours and operator picked up, has the covid virus killed the customer service off?
Antoine7899 Offline
#8 Posted:
Joined: 06-01-2020
Posts: 1
The customer service wait is toooooo long!!!!!!
opelmanta1900 Offline
#9 Posted:
Joined: 01-10-2012
Posts: 11,956
seaking67 wrote:
Long time customer No phone pick up no replys to emails Anyone else have this problem

and worst of all someone has stolen all the punctuation exclamation mark see what I mean question mark
teedubbya Offline
#10 Posted:
Joined: 08-14-2003
Posts: 91,413
I'm having the same issue with Weber. They have about the best CS I've ever experienced but I can't get through to a human or get an email returned right now. I had a similar issue with Apple and Sole fitness equipment. It's almost as if something is happening that is effecting them all. I don't know what it could be.
opelmanta1900 Offline
#11 Posted:
Joined: 01-10-2012
Posts: 11,956
Antoine7899 wrote:
The customer service wait is toooooo long!!!!!!

are you calling the 800 line or the back line at (844)411-****?
teedubbya Offline
#12 Posted:
Joined: 08-14-2003
Posts: 91,413
opelmanta1900 wrote:
are you calling the 800 line or the back line at (844)411-6951?



That should have been in a PM. If it gets widely distributed it will no longer be any good.
opelmanta1900 Offline
#13 Posted:
Joined: 01-10-2012
Posts: 11,956
teedubbya wrote:
That should have been in a PM. If it gets widely distributed it will no longer be any good.

**** sorry... I'll edit...
Stogie1020 Offline
#14 Posted:
Joined: 12-19-2019
Posts: 423
Customer Service subforum anyone?

Maybe just "in these times?"

It's always good to herd the sheep into one place so they can do sheep stuff together.
HockeyDad Offline
#15 Posted:
Joined: 09-20-2000
Posts: 38,516
teedubbya wrote:
I'm having the same issue with Weber. They have about the best CS I've ever experienced but I can't get through to a human or get an email returned right now. I had a similar issue with Apple and Sole fitness equipment. It's almost as if something is happening that is effecting them all. I don't know what it could be.


Prolly summer vacation season kicking in.
teedubbya Offline
#16 Posted:
Joined: 08-14-2003
Posts: 91,413
HockeyDad wrote:
Prolly summer vacation season kicking in.



True.... I've been on hold with Weber now for over an hour and a half. You'd think they would have more staff prior to July 4 rather than less.

Makes me think there might be something going on. Something bigger and more important than grills or cigars.
HockeyDad Offline
#17 Posted:
Joined: 09-20-2000
Posts: 38,516
teedubbya wrote:
True.... I've been on hold with Weber now for over an hour and a half. You'd think they would have more staff prior to July 4 rather than less.

Makes me think there might be something going on. Something bigger and more important than grills or cigars.


Nothing is coming to mind. Maybe primaries. It is an election year.
teedubbya Offline
#18 Posted:
Joined: 08-14-2003
Posts: 91,413
HockeyDad wrote:
Nothing is coming to mind. Maybe primaries. It is an election year.



Could be. I think Weber supports all parties. I just left the speaker phone up while I'm on hold. All I need is new handles/knobs to control the flow of gas. Like the idiot on the other thread that flamed his eyebrows I flamed the knobs with a giant tritip grease fire.
HockeyDad Offline
#19 Posted:
Joined: 09-20-2000
Posts: 38,516
That must have been quite a fire.

I use a Weber charcoal grill. We prolly get a different customer service phone number.
teedubbya Offline
#20 Posted:
Joined: 08-14-2003
Posts: 91,413
I've got a performer, 3 WSMs, a Geneses, a spirit and whatever the tiny kettle is called. I've got all the digits.

Yea, I wasn't watching. The fire didn't really do the damage extreme heat did. They look rotted but it is heat rot.

Still on hold.
clintCigar Offline
#21 Posted:
Joined: 05-14-2019
Posts: 2,430
#PlatinumMembers don't have issues.
Plowboy221 Offline
#22 Posted:
Joined: 03-03-2013
Posts: 3,256
The customers here service me so good, especially teedubbya
teedubbya Offline
#23 Posted:
Joined: 08-14-2003
Posts: 91,413
oh BEEhaveeeee
benja123 Offline
#24 Posted:
Joined: 03-09-2015
Posts: 400
teedubbya wrote:
I've got a performer, 3 WSMs, a Geneses, a spirit and whatever the tiny kettle is called. I've got all the digits.

Yea, I wasn't watching. The fire didn't really do the damage extreme heat did. They look rotted but it is heat rot.

Still on hold.

coincidently, I have a greasefire story!
so someone who won't be mentiontioned (MIL) cooked whole chicken and didnt clean the grill or empty the drip can afterwards.
Unsuspectingly, I begin cooking some nice beef ribs, low and slow. I go inside for something and hear my oldest yell, "fire, grill on fire"

I can't get it under control with my puny water spray bottle for quite a while it burns.
Ribs go into trashbag left outside- they smell like gasoline.
Forgot to toss trash bag into trash can, next morning neighborhood marauding racoons had gotten into the trashbag containing burnt ribs. They pulled em out, took one sniff and left em there untouched.
Now it's a constant joke when I fire up the grill whether we need the racoons to decide if its edible.
victor809 Offline
#25 Posted:
Joined: 10-14-2011
Posts: 22,936
brand new house.... 1 year old. Had to get the siding replaced last week because someone who we won't identify (wife) was cooking chicken on the BBQ, left it for a few minutes and came back to a roaring grease fire.
victor809 Offline
#26 Posted:
Joined: 10-14-2011
Posts: 22,936
Same person who won't be identified (wife) also took a chunk out when she (allegedly) was playing with the weed whacker. The one time she (allegedly) was allowed to use the weed whacker.
frankj1 Offline
#27 Posted:
Joined: 02-08-2007
Posts: 34,262
justifiable homicide?
tonygraz Offline
#28 Posted:
Joined: 08-11-2008
Posts: 13,375
She must be a hell of a cook !
frankj1 Offline
#29 Posted:
Joined: 02-08-2007
Posts: 34,262
she thought the weed whacker was an immersion blender
izonfire Offline
#30 Posted:
Joined: 12-09-2013
Posts: 5,796
frankj1 wrote:
she thought the weed whacker was an immersion blender

She was hoping it was the magic bullet...
mrcraps Offline
#31 Posted:
Joined: 08-27-2014
Posts: 7
seaking67 wrote:
Long time customer No phone pick up no replys to emails Anyone else have this problem

Yes, don't understand what happened to their past great customer service. Have sent 3 emails and called 3 times and put on hold for 20 mins, then hang up. Love their recording saying call is very important to us, then never answer. Not real happy with their so-called service.
Johnchaudoin Offline
#32 Posted:
Joined: 04-21-2014
Posts: 1
seaking67 wrote:
Long time customer No phone pick up no replys to emails Anyone else have this problem

yes, on hold for over one hour.
opelmanta1900 Offline
#33 Posted:
Joined: 01-10-2012
Posts: 11,956
Johnchaudoin wrote:
yes, on hold for over one hour.


Hang up, call the 844 number... it was instant answer earlier this morning....
mrcraps Offline
#34 Posted:
Joined: 08-27-2014
Posts: 7
Don't have the 844 number, what is it???
Stogie1020 Offline
#35 Posted:
Joined: 12-19-2019
Posts: 423
mrcraps wrote:
Don't have the 844 number, what is it???

844
mrcraps Offline
#36 Posted:
Joined: 08-27-2014
Posts: 7
844 what
DrafterX Offline
#37 Posted:
Joined: 10-18-2005
Posts: 92,435
844.Yo.Momma...

Mellow
mrcraps Offline
#38 Posted:
Joined: 08-27-2014
Posts: 7
Cute yo Momma too. LOL
DrafterX Offline
#39 Posted:
Joined: 10-18-2005
Posts: 92,435
Laugh
tonygraz Offline
#40 Posted:
Joined: 08-11-2008
Posts: 13,375
Don't mess with mr. craps Drafter. Momma craps will come after you with a cast iron frying pan.
teedubbya Offline
#41 Posted:
Joined: 08-14-2003
Posts: 91,413
She don’t give a crap
tonygraz Offline
#42 Posted:
Joined: 08-11-2008
Posts: 13,375
True, true - we don't care. Don't get your PJs all bunched up.
frankj1 Offline
#43 Posted:
Joined: 02-08-2007
Posts: 34,262
teedubbya wrote:
She don’t give a crap

too late...
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