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Last post 3 years ago by KingoftheCove. 11 replies replies.
Shipment error
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muramos Offline
#1 Posted: Fri, Sep 11 2020, 12:02 AM EST
Joined: 02-05-2015
Posts: 10
I had won 5 Shorty Diesel Rage Cigars this past week. I was sent 5 regular Diesel robusto cigars instead. I was hold today for 2 hours and 15 minutes with Cigarbid customer service with no answer. I have sent an email to customer service. Is this new with Cigarbid? Errors have not happened to me in the past with Cigarbid.
Sick
Palama Offline
#2 Posted: Fri, Sep 11 2020, 12:19 AM EST
Joined: 02-05-2013
Posts: 23,627
muramos wrote:
I had won 5 Shorty Diesel Rage Cigars this past week. I was sent 5 regular Diesel robusto cigars instead. I was hold today for 2 hours and 15 minutes with Cigarbid customer service with no answer. I have sent an email to customer service. Is this new with Cigarbid? Errors have not happened to me in the past with Cigarbid.
Sick


Unfortunately you’re not the first, nor will you probably be the last with a mis-shipment issue. Cursing

Search the forum to see other examples and how they were resolved. Blink

Or, as I‘ve heard, contacting the Customer Service Elevated Response Manager, CelticBomber, may bring about a quicker resolution.

Good luck!
tonygraz Offline
#3 Posted: Fri, Sep 11 2020, 3:59 AM EST
Joined: 08-11-2008
Posts: 20,231
In as much as you double posted this topic, I have determined that you made the mistake and mis-ordered.
muramos Offline
#4 Posted: Fri, Sep 11 2020, 12:45 PM EST
Joined: 02-05-2015
Posts: 10
You are incorrect because the bid was won and not ordered.
I doubled posted because I am pissed off at Cigarbid for sending the wrong cigars that I won and paid for. I have beeh on hold for 45 minutes on my 2nd try at customer service. Please pick up the phone tonygraz. Why the bait and switch on cigars?
Palama Offline
#5 Posted: Fri, Sep 11 2020, 8:51 PM EST
Joined: 02-05-2013
Posts: 23,627
Fify

muramos wrote:
You are incorrect because the bid was won and not ordered.
I quintuple posted because I am pissed off at Cigarbid for sending the wrong cigars that I won and paid for. I have beeh on hold for 45 minutes on my 2nd try at customer service. Please pick up the phone tonygraz. Why the bait and switch on cigars?
frankj1 Offline
#6 Posted: Fri, Sep 11 2020, 9:31 PM EST
Joined: 02-08-2007
Posts: 44,215
tonyg, call on line 3. tonyg, please pick up.
tonygraz Offline
#7 Posted: Sat, Sep 12 2020, 8:22 AM EST
Joined: 08-11-2008
Posts: 20,231
I did, but all I heard was nice jazz music.
hhwlee Offline
#8 Posted: Sat, Sep 12 2020, 11:44 AM EST
Joined: 11-21-2000
Posts: 6
Unfortunately email does not work. I have sent two emails and have received no responses at all. It's called no customer services. They'll take your money quickly though. Time to get your cigars elsewhere perhaps that is more attentive to your orders 🤔🤔🤔
Palama Offline
#9 Posted: Sat, Sep 12 2020, 1:19 PM EST
Joined: 02-05-2013
Posts: 23,627
hhwlee wrote:
Unfortunately email does not work. I have sent two emails and have received no responses at all. It's called no customer services. They'll take your money quickly though. Time to get your cigars elsewhere perhaps that is more attentive to your orders 🤔🤔🤔


Cheno wrote:
http://www.cigarbid.com/Forum/c/pmessage/?u=101333

Here is a link for the the customer service forum rep. He will help you.
hhwlee Offline
#10 Posted: Sat, Sep 12 2020, 7:54 PM EST
Joined: 11-21-2000
Posts: 6
The Cigar Forum Rep who monitors this platform may be the only one who is aware of the problems LOL. I would appreciate if someone could get a CBID rep to address the problem with my missing packs of cigars that I won and paid but was not shipped in my last order. No one should go tthrough this many hoops just to get some help.
KingoftheCove Offline
#11 Posted: Sat, Sep 12 2020, 10:51 PM EST
Joined: 10-08-2011
Posts: 7,631
hhwlee wrote:
The Cigar Forum Rep who monitors this platform may be the only one who is aware of the problems LOL. I would appreciate if someone could get a CBID rep to address the problem with my missing packs of cigars that I won and paid but was not shipped in my last order. No one should go tthrough this many hoops just to get some help.

Are you a Platinum Member? Its hard to join these days cause of Covid, etc., but CelticBomber can get you signed up quick and easy..........and it’s free.
Just send him a PM.
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