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Last post 3 years ago by DrMaddVibe. 25 replies replies.
Anyone having issues getting order support
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CigarsRMyDownfall Offline
#1 Posted: Sat, Sep 19 2020, 7:11 AM EST
Joined: 09-25-2019
Posts: 5
One some cigars and lighters last month, items shipped on and were supposed to arrive Sept 1st. Was notified by UPS that the package was damage and was being returned to the business. I have opened help requests and called multiple times. I am presently out 242$. Anyone have any idea how to get someone to respond?
Lenni01 Offline
#2 Posted: Sat, Sep 19 2020, 7:22 AM EST
Joined: 04-09-2020
Posts: 1
Yes. I received the wrong item two days ago and have contacted customer support twice to no avail.
Ram27 Offline
#3 Posted: Sat, Sep 19 2020, 7:51 AM EST
Joined: 04-30-2005
Posts: 48,992
horse




#1 Posted: Fri, Sep 11 2020, 1:55 PM
Favorites | Quote
Joined: 04-25-2014
Posts: 1,027

To all that have problems with Cbid and wish to post about it here, please note:

-Yes, you may be on hold for 2+ hours to Customer Service, everyone knows, posting here won't fix it.

-Some orders have been messed up with missing cigars, everyone knows, posting here won,t fix it.

-Some orders have been messed up with the wrong cigars, everyone knows, posting here won't fix it.

-Some orders have been messed up, never shipped, everyone knows, posting here won't fix it.

-Some orders have had poor packaging and damaged or dried out cigars, everyone knows, posting here won't fix it.

-Some orders are eventually shipped but are taking forever, everyone knows, posting here won't fix it.

-Cbid not responding to emails, everyone knows, posting here won't fix it.

-Cbid not responding to customer support requests via the website, everyone knows, posting here won't fix it.

-If you do a search before posting, you will find out that everyone knows, posting here won't fix it.

-Oh yeah, almost forgot, some people overbid! Everyone knows....

-Whatever your issue is, Cbid is not reading or responding to the posts in this forum, so whether Cbid knows or not, posting here won't fix it.


horse
corey sellers Offline
#4 Posted: Sat, Sep 19 2020, 7:58 AM EST
Joined: 08-21-2011
Posts: 10,358
one some cigars nevermind

Any way PM CelticBomber he should be able to help with this issue. Make sure to include your order number and the problem.
tonygraz Offline
#5 Posted: Sat, Sep 19 2020, 9:10 AM EST
Joined: 08-11-2008
Posts: 20,230
CigarsRMyDownfall wrote:
One some cigars and lighters last month, items shipped on and were supposed to arrive Sept 1st. Was notified by UPS that the package was damage and was being returned to the business. I have opened help requests and called multiple times. I am presently out 242$. Anyone have any idea how to get someone to respond?


Send them pictures of your junk.
bgz Offline
#6 Posted: Sat, Sep 19 2020, 10:02 AM EST
Joined: 07-29-2014
Posts: 13,023
Better yet, send CelticBomber a picture of your junk..
And don't forget your order number.
rfenst Offline
#7 Posted: Sat, Sep 19 2020, 12:43 PM EST
Joined: 06-23-2007
Posts: 39,255
Ram,
You think posting here would take care of my problems?
J/K Sarcasm
8trackdisco Offline
#8 Posted: Sat, Sep 19 2020, 6:07 PM EST
Joined: 11-06-2004
Posts: 60,074
I didn’t order any cigars and they delivered two boxes to me.

I forgive them.

No further action is requested or required.
Jeff360 Offline
#9 Posted: Sun, Sep 20 2020, 12:15 PM EST
Joined: 09-10-2020
Posts: 1
Gave the wrong card number with two bids won- can't get any cigars sent after fixing the problem. Not gwtting through to nobody and have now 3 winning bids with no cigars sent yet. Almost a month now.
ZRX1200 Offline
#10 Posted: Sun, Sep 20 2020, 12:17 PM EST
Joined: 07-08-2007
Posts: 60,582
One cigar $242???!!!!

Bravo to you Sir for REFUSING to lose a bid, you are a strong male noob.
Smooth light Offline
#11 Posted: Sun, Sep 20 2020, 8:08 PM EST
Joined: 06-26-2020
Posts: 3,598
Call your credit card and question the order#, they'll do the work.
frankj1 Offline
#12 Posted: Mon, Sep 21 2020, 9:34 AM EST
Joined: 02-08-2007
Posts: 44,215
I thought the OP wanted info for where to buy a truss.
Mansu Offline
#13 Posted: Mon, Sep 21 2020, 11:33 AM EST
Joined: 01-20-2009
Posts: 1
Customer service is beyond horrible. Didn't used to be like this.
tonygraz Offline
#14 Posted: Mon, Sep 21 2020, 11:51 AM EST
Joined: 08-11-2008
Posts: 20,230
It doesn't help that lots of noobs can't even get their credit card info correct.
HockeyDad Offline
#15 Posted: Mon, Sep 21 2020, 12:15 PM EST
Joined: 09-20-2000
Posts: 46,119
tonygraz wrote:
It doesn't help that lots of noobs can't even get their credit card info correct.


Seriously how the heck does that happen!? That’s just basic incompetence with online shopping.

Maybe they should order some soap from Bath & Body Works first to learn how it is done before diving into cigar auctions.
CarsonTheCat Offline
#16 Posted: Mon, Sep 21 2020, 12:33 PM EST
Joined: 05-16-2020
Posts: 522
HockeyDad wrote:
Seriously how the heck does that happen!? That’s just basic incompetence with online shopping.

Maybe they should order some soap from Bath & Body Works first to learn how it is done before diving into cigar auctions.


In all seriousness, Bath & Body Works foaming hand soap is the BOMB! I remember back in March/April when the pandemic was ramping up, we ordered 12 bottles of hand soap and 8 little bottles of hand sanitizer online from them, and it took about 3 weeks to be delivered. But it was worth it. And we completely understood the increased time it took to get them, because.....PANDEMIC!
HockeyDad Offline
#17 Posted: Mon, Sep 21 2020, 1:09 PM EST
Joined: 09-20-2000
Posts: 46,119
...and you got that great soap and didn’t even have to PM CelticBomber for customer support!
Smooth light Offline
#18 Posted: Mon, Sep 21 2020, 1:20 PM EST
Joined: 06-26-2020
Posts: 3,598
Cancel the card, get a better one that has real fraud protection.

Forget about it like, Joe B. Does
LaB30 Offline
#19 Posted: Mon, Sep 21 2020, 2:50 PM EST
Joined: 08-09-2019
Posts: 1
[Had 5 cigars missing from order and have sent email and been on hold for about 2hrs. Wonder how fast they would respond if my payment would not have gone throughArgh!
HockeyDad Offline
#20 Posted: Mon, Sep 21 2020, 2:55 PM EST
Joined: 09-20-2000
Posts: 46,119
You need to get the CelticBomber Express Card. Don’t leave home without it.
frankj1 Offline
#21 Posted: Mon, Sep 21 2020, 6:41 PM EST
Joined: 02-08-2007
Posts: 44,215
HockeyDad wrote:
You need to get the CelticBomber Express Card. Don’t leave home without it...and a mask

fixed it for ya
rdk13 Offline
#22 Posted: Mon, Jan 11 2021, 12:06 PM EST
Joined: 06-11-2019
Posts: 1
Brick wall I won an auction and the system would not let me pay for the item. It's been over a week since the auction closed and still cannot pay for the item. I have e-mailed twice asking for assistance with my lot order, and spend over an hour on hold on their 800 "customer service" line. Sorry No Customer service provide here.
teedubbya Offline
#23 Posted: Mon, Jan 11 2021, 2:42 PM EST
Joined: 08-14-2003
Posts: 95,637
I touched myself this morning
DrMaddVibe Offline
#24 Posted: Mon, Jan 11 2021, 5:09 PM EST
Joined: 10-21-2000
Posts: 55,394
ZRX1200 wrote:
One cigar $242???!!!!

Bravo to you Sir for REFUSING to lose a bid, you are a strong male noob.



Gurkha is the Rolls Royce of ciggaaahs!
DrMaddVibe Offline
#25 Posted: Mon, Jan 11 2021, 5:10 PM EST
Joined: 10-21-2000
Posts: 55,394
LaB30 wrote:
[Had 5 cigars missing from order and have sent email and been on hold for about 2hrs. Wonder how fast they would respond if my payment would not have gone throughArgh!



Keep on attending the EAASL night classes!

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