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Last post 3 years ago by frankj1. 21 replies replies.
customer service please help!
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AngryIrishman2014 Offline
#1 Posted: Tue, Sep 22 2020, 7:13 PM EST
Joined: 08-15-2020
Posts: 1
My oder came with the box damaged and half my cigars missing. Can't get a response from phone calls or emails. Please help.
illinichaser Offline
#2 Posted: Tue, Sep 22 2020, 7:54 PM EST
Joined: 07-24-2011
Posts: 5,772
AngryIrishman2014 wrote:
My oder came with the box damaged and half my cigars missing. Can't get a response from phone calls or emails. Please help.

I know it was a few posts down, and that made it difficult, but. . .

http://www.cigarbid.com/...g-to-complain-about-Cbid
frankj1 Offline
#3 Posted: Tue, Sep 22 2020, 8:32 PM EST
Joined: 02-08-2007
Posts: 44,215
are you complaining about the damage or the bad smell?
Cheno Offline
#4 Posted: Tue, Sep 22 2020, 8:40 PM EST
Joined: 06-06-2019
Posts: 1,964
Which half?
frankj1 Offline
#5 Posted: Tue, Sep 22 2020, 9:51 PM EST
Joined: 02-08-2007
Posts: 44,215
Cheno wrote:
Which half?

I assume the half damaged by his oder
tonygraz Offline
#6 Posted: Wed, Sep 23 2020, 6:57 AM EST
Joined: 08-11-2008
Posts: 20,230
Is there an odor from anger ? Do the Irish have a reputation for drinking ? Is a damaged box and contents the responsibility of the seller or the carrier.
corey sellers Offline
#7 Posted: Wed, Sep 23 2020, 7:44 AM EST
Joined: 08-21-2011
Posts: 10,358
Is that you CelticBomber ?
12thManDel Offline
#8 Posted: Sun, Oct 4 2020, 9:30 PM EST
Joined: 11-07-2015
Posts: 1
Did you get it resolved? My recent order arrived with a damage box with no cigars, just the packing material and packing slip.
MoreBeer Offline
#9 Posted: Sun, Oct 4 2020, 9:55 PM EST
Joined: 01-24-2010
Posts: 83
Was your order total at least $200?
That's the minimum requirement for the order to be received intact and without damage.
izonfire Offline
#10 Posted: Sun, Oct 4 2020, 9:56 PM EST
Joined: 12-09-2013
Posts: 8,644
12thManDel wrote:
Did you get it resolved? My recent order arrived with a damage box with no cigars, just the packing material and packing slip.

Did you PM CelticBomber about your issues?
If not, we don’t wanna hear your whimpering.

Besides, any fool knows that the real value is in the packing.
Consumables like cigars can be gone in a flash.
But packing can last forever...
LeeBot Offline
#11 Posted: Mon, Oct 5 2020, 10:00 AM EST
Joined: 07-08-2020
Posts: 1,984
Is the box half full or half empty?

If it's half full, Cbid won't do anything because they figure they got close enough.

If it's half empty, they will make it right if you stay on the phone, stay on hold as long as it takes, and keep emailing them.

Get clear on what the problem is, and good luck.
ZRX1200 Offline
#12 Posted: Mon, Oct 5 2020, 10:02 AM EST
Joined: 07-08-2007
Posts: 60,582
If the box is damaged why are you blaming CBid?

They don’t punt them onto conveyer belts.
JadeRose Offline
#13 Posted: Mon, Oct 5 2020, 12:23 PM EST
Joined: 05-15-2008
Posts: 19,525
ZRX1200 wrote:
If the box is damaged why are you blaming CBid?

They don’t punt them onto conveyer belts.



Well.......mostly they don't. I heard they don't like the Irish, though.
CarsonTheCat Offline
#14 Posted: Mon, Oct 5 2020, 12:33 PM EST
Joined: 05-16-2020
Posts: 522
JadeRose wrote:
Well.......mostly they don't. I heard they don't like the Irish, though.


You're absolutely right! CBid wanted the results of my Ancestry DNA test, but I declined, since it states that I'm 3% Irish. And I seem to remember seeing something on the site calling the Irish "A bunch of degenerate, dirty potato fưckers", but I'm not 100% sure.....
Stogie1020 Offline
#15 Posted: Wed, Oct 7 2020, 12:02 AM EST
Joined: 12-19-2019
Posts: 5,308
Try being Jewish around here... Every box I get from CBid has a note that says "you're so busy you can't call your mother once a week?"
DrMaddVibe Offline
#16 Posted: Wed, Oct 7 2020, 7:37 AM EST
Joined: 10-21-2000
Posts: 55,394
LOL!!!!!
chazbo Offline
#17 Posted: Wed, Oct 7 2020, 5:37 PM EST
Joined: 01-21-2007
Posts: 8,160
Hell you ain’t going to get any help on here😩 Got to call customer service and stay on hold for an hour. When you finally get one of the nice ladies they will take care of you👍
Good luck🍀
opelmanta1900 Offline
#18 Posted: Wed, Oct 7 2020, 7:26 PM EST
Joined: 01-10-2012
Posts: 13,954
How dare you sully the good name of celticbomber...
frankj1 Offline
#19 Posted: Thu, Oct 8 2020, 7:00 PM EST
Joined: 02-08-2007
Posts: 44,215
Stogie1020 wrote:
Try being Jewish around here... Every box I get from CBid has a note that says "you're so busy you can't call your mother once a week?"

Jewish guy calls his elderly mother:

son-Hi Ma, how are you?

ma-Terrible, I haven't eaten in weeks.

son-What! Why not/

ma-I didn't want to have food in my mouth in case you called.
agrodge Offline
#20 Posted: Wed, Oct 14 2020, 7:30 PM EST
Joined: 01-27-2019
Posts: 20
CB’s Customer Service is one of the worst. Keep at them! If you can stand to be on hold for hours, do it. If not, create a customer service ticket every. Single. Day. until they answer you. It took a month of me constantly doing that AND a Better Business complaint for them to finally contact me and correct their mistake.

Ignore the jokers on here who say to message a guy...it’s just entertainment for them.

Good luck!
frankj1 Offline
#21 Posted: Wed, Oct 14 2020, 9:33 PM EST
Joined: 02-08-2007
Posts: 44,215
well, in fairness to the jokers, this is a forum.
It has absolutely nothing to do with customer service, other than the advice you dispense.

other than the problems on the business side, don't you find us a little entertaining?
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