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Last post 3 years ago by tonygraz. 32 replies replies.
Order missing, no communcation, what has happened
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jafferhasan Offline
#1 Posted: Wed, Jan 20 2021, 12:06 AM EST
Joined: 04-29-2014
Posts: 6
Hello first time poster here,

noticed that they have a serious issue at repliing or picking up the phone. My order not only has vanished but doesn't exist in the database here, but it's in my email with confirmations. So no idea what is going on, it's been two weeks, also on top of that another odd issue, anytime i make a new customer service email, they just disappear, it's nowhere to be seen. So either it's not registering or something.


Anyone know how to fix this? Or should I just stop bothering.
clintCigar Offline
#2 Posted: Wed, Jan 20 2021, 12:19 AM EST
Joined: 05-14-2019
Posts: 4,682
Looks like customer service is evolving
midmofan Offline
#3 Posted: Wed, Jan 20 2021, 12:28 AM EST
Joined: 04-25-2014
Posts: 1,108
ZRX1200 Offline
#4 Posted: Wed, Jan 20 2021, 12:56 AM EST
Joined: 07-08-2007
Posts: 60,582
What did you order?
Palama Offline
#5 Posted: Wed, Jan 20 2021, 2:23 AM EST
Joined: 02-05-2013
Posts: 23,627
jafferhasan wrote:
Hello first time poster here,

noticed that they have a serious issue at repliing or picking up the phone. My order not only has vanished but doesn't exist in the database here, but it's in my email with confirmations. So no idea what is going on, it's been two weeks, also on top of that another odd issue, anytime i make a new customer service email, they just disappear, it's nowhere to be seen. So either it's not registering or something.


Anyone know how to fix this? Or should I just stop bothering.


If they haven’t charged your credit card yet, I’d say just forget about it. CS has been stretched thin and they haven’t been able to address most issues in a timely fashion.
Plowboy221 Offline
#6 Posted: Wed, Jan 20 2021, 6:24 AM EST
Joined: 03-03-2013
Posts: 5,140
Try 1-800-832-1901, it’s a direct line to CS


Victor
Jsnyder147 Offline
#7 Posted: Wed, Jan 20 2021, 7:40 PM EST
Joined: 12-26-2020
Posts: 478
clintCigar wrote:
Looks like customer service is evolving


Do you think it’s going to take over the world?
frankj1 Offline
#8 Posted: Wed, Jan 20 2021, 8:20 PM EST
Joined: 02-08-2007
Posts: 44,215
I just can't do it again...
ZRX1200 Offline
#9 Posted: Thu, Jan 21 2021, 2:29 AM EST
Joined: 07-08-2007
Posts: 60,582
It’s ok, tears are God’s lubricant.
streetrod Offline
#10 Posted: Thu, Jan 21 2021, 6:17 AM EST
Joined: 08-16-2007
Posts: 2,110
frankj1 wrote:
I just can't do it again...

Come on! You have to😁
frankj1 Offline
#11 Posted: Thu, Jan 21 2021, 11:58 AM EST
Joined: 02-08-2007
Posts: 44,215
streetrod wrote:
Come on! You have to😁

OK, just for my namesake though...

let me go power up.
frankj1 Offline
#12 Posted: Thu, Jan 21 2021, 12:02 PM EST
Joined: 02-08-2007
Posts: 44,215
jafferhasan wrote:
Hello first time poster here,
Anyone know how to fix this? Or should I just stop bothering.


really?
really jaffer.
you do know it's been 7 years, right?

7 years!
you never called, you didn't write.
Your mother and I were worried sick!
and now you want to know how to fix this?
Please!

Take your own advice and stop bothering...
frankj1 Offline
#13 Posted: Thu, Jan 21 2021, 12:03 PM EST
Joined: 02-08-2007
Posts: 44,215
I'm exhausted
Stogie1020 Offline
#14 Posted: Thu, Jan 21 2021, 1:15 PM EST
Joined: 12-19-2019
Posts: 5,310
frankj1 wrote:
I'm exhausted

We need a Frankj1 cardboard cutout of you. Life sized of course. If a forum user has not posted in over a year, the cutout repeats the same message to them upon log in.

The OGs here would likely carve a hole in the cutout's mouth and do dirty things to it, but it would still probably help chastise the complainers.
CheapPrick Offline
#15 Posted: Thu, Jan 21 2021, 2:04 PM EST
Joined: 11-25-2019
Posts: 535
ZRX1200 wrote:
It’s ok, tears are God’s lubricant.




LOL
clintCigar Offline
#16 Posted: Thu, Jan 21 2021, 2:43 PM EST
Joined: 05-14-2019
Posts: 4,682
Jsnyder147 wrote:
Do you think it’s going to take over the world?

It's possible
frankj1 Offline
#17 Posted: Thu, Jan 21 2021, 11:23 PM EST
Joined: 02-08-2007
Posts: 44,215
Stogie1020 wrote:
We need a Frankj1 cardboard cutout of you. Life sized of course. If a forum user has not posted in over a year, the cutout repeats the same message to them upon log in.

The OGs here would likely carve a hole in the cutout's mouth and do dirty things to it, but it would still probably help chastise the complainers.

gonna take a whole lotta cardboard...
Ncegy7744 Offline
#18 Posted: Tue, Jan 26 2021, 1:22 PM EST
Joined: 11-28-2012
Posts: 1
Incorrect number
Palama Offline
#19 Posted: Tue, Jan 26 2021, 1:52 PM EST
Joined: 02-05-2013
Posts: 23,627
Ncegy7744 wrote:
Incorrect number


We need that cutout NOW! ram27bat
frankj1 Offline
#20 Posted: Tue, Jan 26 2021, 2:12 PM EST
Joined: 02-08-2007
Posts: 44,215
Palama wrote:
We need that cutout NOW! ram27bat

and he seemed like a nice guy with poor spelling
izonfire Offline
#21 Posted: Tue, Jan 26 2021, 3:59 PM EST
Joined: 12-09-2013
Posts: 8,644
Yet another poster that's evidently missing something...
Johnnykid Offline
#22 Posted: Tue, Jan 26 2021, 10:57 PM EST
Joined: 01-16-2019
Posts: 3
It’s ridiculous, I agree. I’m now into a second go-round with trying to find remedy for a fucked up order - and once again no phone or email correspondence from this outfit.
In-time it’s a call to the credit card co. and a disputed charge - which sucks for everyone, but is the endgame option.
frankj1 Offline
#23 Posted: Tue, Jan 26 2021, 11:12 PM EST
Joined: 02-08-2007
Posts: 44,215
we could use a guy like you in the Customer Retention Department
Palama Offline
#24 Posted: Wed, Jan 27 2021, 2:24 AM EST
Joined: 02-05-2013
Posts: 23,627
frankj1 wrote:
we could use a guy like you in the Customer Retention Department


To help or replace? Anxious
DrMaddVibe Offline
#25 Posted: Wed, Jan 27 2021, 6:20 AM EST
Joined: 10-21-2000
Posts: 55,394
jafferhasan wrote:
Hello first time poster here,

noticed that they have a serious issue at repliing or picking up the phone. My order not only has vanished but doesn't exist in the database here, but it's in my email with confirmations. So no idea what is going on, it's been two weeks, also on top of that another odd issue, anytime i make a new customer service email, they just disappear, it's nowhere to be seen. So either it's not registering or something.


Anyone know how to fix this? Or should I just stop bothering.



Just stop.
jafferhasan Offline
#26 Posted: Fri, Jan 29 2021, 1:31 AM EST
Joined: 04-29-2014
Posts: 6
Funny enough was not even receiving any updates or notifications for this thread, go figure.

Well no reply, thought ok maybe some actual issue. Did a second round, that too didn't process, it actually says 'processing' has been a week. Seems this site has more issues than quality cigars. Oh well, shall wait it out. Thank you for feedback.
ZRX1200 Offline
#27 Posted: Fri, Jan 29 2021, 1:40 AM EST
Joined: 07-08-2007
Posts: 60,582
You seem like a good egg jaffry, so I’ll let you in on a little secret here the old timers know. The owner of CBid is named Dave and he loves helping the long time members here when we (non Platinum Members™️) run into issues such as yours. Call (214) 914-3337 9-5 central time and ask for Dave, tell Dave jaderose from the cbid forum is your buddy, and he’ll get you straightened out in no time.
CheapPrick Offline
#28 Posted: Fri, Jan 29 2021, 4:52 PM EST
Joined: 11-25-2019
Posts: 535
Taking notes
frankj1 Offline
#29 Posted: Sat, Jan 30 2021, 10:15 PM EST
Joined: 02-08-2007
Posts: 44,215
what do bad eggs get?
hogrdr Offline
#30 Posted: Tue, Feb 2 2021, 6:22 PM EST
Joined: 01-28-2012
Posts: 2
i'm in the same boat now, got my order yesterday, spent half hour on customer service hold, then sent e-mail. no reply so i spent another half hour on hold today then gave up and sent another e-mail to cs, still no reply as of 6;15pm, terrible service. on a side note i have been buying from this site for years.
Sunoverbeach Offline
#31 Posted: Tue, Feb 2 2021, 7:35 PM EST
Joined: 08-11-2017
Posts: 14,650
Clint!!! Some customers need you
tonygraz Offline
#32 Posted: Tue, Feb 2 2021, 7:53 PM EST
Joined: 08-11-2008
Posts: 20,231
Call the help line - they actually answer and almost always within 3 minutes. Toll free 888-2683.
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