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Last post 2 years ago by tonygraz. 18 replies replies.
Customer service
Adt27 Offline
#1 Posted:
Joined: 04-04-2021
Posts: 1
Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.
midmofan Offline
#2 Posted:
Joined: 04-25-2014
Posts: 1,108
Palama Online
#3 Posted:
Joined: 02-05-2013
Posts: 23,461
Adt27 wrote:
Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.


Couple things:

1. Shoot a blast of compressed air into the jets,

2. Could be the butane. Cheap brands don’t work too well and can clog up the jets. Use premium butane, Xikar, as an example.
DrMaddVibe Offline
#4 Posted:
Joined: 10-21-2000
Posts: 55,301
Adt27 wrote:
Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.



Nope, can say that's never happened to me.
Hooker53 Offline
#5 Posted:
Joined: 10-21-2018
Posts: 2
Yes. I received a bad lighter with the Fat Bottom Betty Toro deal and it don’t ignite. You can hear the gas, just no strike at the end of the push. Three emails and no reply and Iv been dealing with them since they started this site.

Roy
ZRX1200 Offline
#6 Posted:
Joined: 07-08-2007
Posts: 60,476
Have you tried refilling the lighter with hood fluid after purging, then microwaving to clear out the jets?
tonygraz Offline
#7 Posted:
Joined: 08-11-2008
Posts: 20,175
Is that something you picked up in Russia ?
Palama Online
#8 Posted:
Joined: 02-05-2013
Posts: 23,461
Hooker53 wrote:
Yes. I received a bad lighter with the Fat Bottom Betty Toro deal and it don’t ignite. You can hear the gas, just no strike at the end of the push. Three emails and no reply and Iv been dealing with them since they started this site.

Roy


Probably not worth the angst, just throw it away.
midmofan Offline
#9 Posted:
Joined: 04-25-2014
Posts: 1,108
Palama wrote:
Couple things:

1. Shoot a blast of compressed air into the jets,

2. Could be the butane. Cheap brands don’t work too well and can clog up the jets. Use premium butane, Xikar, as an example.


Doesn't have to be "air...."

https://youtu.be/idgZv0Mv4HQ
izonfire Offline
#10 Posted:
Joined: 12-09-2013
Posts: 8,642
Hey Hooker, how much for a BJ???
Palama Online
#11 Posted:
Joined: 02-05-2013
Posts: 23,461
midmofan wrote:
Doesn't have to be "air...."

https://youtu.be/idgZv0Mv4HQ


Hahahahahaha! LOL
jla0317 Offline
#12 Posted:
Joined: 08-15-2013
Posts: 1
I’ve called 5 times and emailed 4 about an order I never received. Still no response. Going on 2 weeks now.
KingoftheCove Offline
#13 Posted:
Joined: 10-08-2011
Posts: 7,600
jla0317 wrote:
I’ve called 5 times and emailed 4 about an order I never received. Still no response. Going on 2 weeks now.

8 years??!!
First post.......you come in HERE to whine..........in FRANK’S house!!!..........after no calls and no letters??!!

No ain’t gettin NOTHIN!!
No refund, no cigars, not gaddam thing!!
frankj1 Offline
#14 Posted:
Joined: 02-08-2007
Posts: 44,211
thank you, Sire.
frankj1 Offline
#15 Posted:
Joined: 02-08-2007
Posts: 44,211
Adt27 wrote:
Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.

can't help ya.
But has anyone ever told you your name sets off alarms, ADT?
kenray Offline
#16 Posted:
Joined: 01-31-2020
Posts: 2
Adt27 wrote:
Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.

kenray Offline
#17 Posted:
Joined: 01-31-2020
Posts: 2
Seriously thinking of leaving CigarBid. After my credit card was compromised, I quickly added my new card to my account. I'm still told to call the customer service number. I have called 3 times, staying on hold for more than an hour before hanging up each time. My email messages have gone unanswered also. My patience is wearing thin.
tonygraz Offline
#18 Posted:
Joined: 08-11-2008
Posts: 20,175
Since you can't even post properly and have "comprimised credit cards", I doubt if CBID will miss you if you get too impatient.
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