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Last post 23 months ago by Sunoverbeach. 30 replies replies.
Poor customer service
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WildBill9926 Offline
#1 Posted: Fri, Jul 8 2022, 10:59 AM EST
Joined: 03-22-2019
Posts: 3
Just checking to see if people have had extended waits on hold when calling customer service?
Sent emails with no replies. Have order from cigar bid for the past several years without issue.
This time a box shows up without any cigars and customer service is MIA.
Please let me know if anyone has had this experience.
Thanks
LeeBot Offline
#2 Posted: Fri, Jul 8 2022, 11:09 AM EST
Joined: 07-08-2020
Posts: 1,980
This complaint is common. You just have to wait on hold for a long time. Eventually, someone will answer and help you out.


Probably quicker and less frustrating would be to send a pm to clintCigar because he's the customer service rep on the forum. I say "probably" because Clint is really busy due to the wait times on the phone. I suggest sending him a pm, waiting a couple of hours, send another, wait, send. He told me that he's basically dealing with the stuff at the top of the pile. In other words, the squeaky wheel gets greased.

Good luck.
tonygraz Offline
#3 Posted: Fri, Jul 8 2022, 11:22 AM EST
Joined: 08-11-2008
Posts: 20,230
Don't bather with emails as they never reply. I second the suggestion to PM Clint. If you don't get a reply try PMing Celtic Bomber - he will reply.
Palama Offline
#4 Posted: Fri, Jul 8 2022, 12:10 PM EST
Joined: 02-05-2013
Posts: 23,618
WildBill9926 wrote:
Just checking to see if people have had extended waits on hold when calling customer service?
Sent emails with no replies. Have order from cigar bid for the past several years without issue.
This time a box shows up without any cigars and customer service is MIA.
Please let me know if anyone has had this experience.
Thanks


Never had that particular issue with cigars but did have back-to-back Amazon orders show up with empty padded envelopes. Luckily Amazon CS is a LOT easier to contact than CBid.
Stogie1020 Offline
#5 Posted: Fri, Jul 8 2022, 12:13 PM EST
Joined: 12-19-2019
Posts: 5,306
What did you order?
tonygraz Offline
#6 Posted: Fri, Jul 8 2022, 1:23 PM EST
Joined: 08-11-2008
Posts: 20,230
A Box maybe ?
ZRX1200 Offline
#7 Posted: Fri, Jul 8 2022, 3:06 PM EST
Joined: 07-08-2007
Posts: 60,577
I was on hold once for 5 mins before Shana realized I WAS ON HOLD.

She profusely apologized, fixed my issue and then of course solicited me for nude pics.
Sunoverbeach Offline
#8 Posted: Fri, Jul 8 2022, 4:44 PM EST
Joined: 08-11-2017
Posts: 14,647
Mebbe you should try the rich customer service instead
Jw3000 Offline
#9 Posted: Fri, Jul 8 2022, 4:50 PM EST
Joined: 02-13-2022
Posts: 3
ZRX1200 wrote:
I was on hold once for 5 mins before Shana realized I WAS ON HOLD.

She profusely apologized, fixed my issue and then of course solicited me for nude pics.

Shana helped me out on an order that never shipped, but made me wait a while. She fixed it. I sent unsolicited pics. Figured it was protocol.
Fred M. Offline
#10 Posted: Fri, Jul 8 2022, 5:23 PM EST
Joined: 10-19-2016
Posts: 2
Sat on hold today for 45 minutes. Since I work for a living, I finally hung up. Called back later. Was on hold longer. Absolutely the worst customer service I've ever seen. Plan to cancel my account and find another cigar dealer who has better service. I spend WAY too much money with CigarBid to be treated like crap!
bgz Offline
#11 Posted: Fri, Jul 8 2022, 7:09 PM EST
Joined: 07-29-2014
Posts: 13,023
Fred M. wrote:
Sat on hold today for 45 minutes. Since I work for a living, I finally hung up. Called back later. Was on hold longer. Absolutely the worst customer service I've ever seen. Plan to cancel my account and find another cigar dealer who has better service. I spend WAY too much money with CigarBid to be treated like crap!


I doubt you spend that much...

Numbers... now that guy is a good customer. That dude's a buyer!!!

I know the problem.

You need to buy more.
corey sellers Offline
#12 Posted: Fri, Jul 8 2022, 7:14 PM EST
Joined: 08-21-2011
Posts: 10,354
Pm CelticBomber he can help you out. He does all the customer service on the forum. I have contacted him in the past and been very satisfied. Make sure to include your order number and problem. He has always helped me .
tonygraz Offline
#13 Posted: Sat, Jul 9 2022, 11:54 AM EST
Joined: 08-11-2008
Posts: 20,230
Victor always had good luck with them by sending them cupcakes every month.
Jakethesnake86 Offline
#14 Posted: Sat, Jul 9 2022, 1:35 PM EST
Joined: 12-29-2020
Posts: 4,085
Celtic helped me out when I first got here myself. He even included a few extras when he sent. Highly recommend. As lee said. If you can’t reach Celtic. Hit Clint. One of the two will get you straight
Sunoverbeach Offline
#15 Posted: Sat, Jul 9 2022, 1:54 PM EST
Joined: 08-11-2017
Posts: 14,647
Where is Clint? I don't recall him approving time off with the committee
bgz Offline
#16 Posted: Sat, Jul 9 2022, 2:12 PM EST
Joined: 07-29-2014
Posts: 13,023
Yes, PM CelticBomber... but don't make yourself out to sound like some high roller type like Freddy Mack did above.

CelticBomber likes to be buttered up a little... make him feel pretty... He'll take care of you.
WildBill9926 Offline
#17 Posted: Tue, Jul 12 2022, 12:23 PM EST
Joined: 03-22-2019
Posts: 3
Thanks for the replies, I’ll try the customer service rep on here route.
Stogie1020 Offline
#18 Posted: Tue, Jul 12 2022, 12:41 PM EST
Joined: 12-19-2019
Posts: 5,306
WildBill9926 wrote:
Thanks for the replies, I’ll try the customer service rep on here route.

Keep us posted...
CelticBomber Offline
#19 Posted: Tue, Jul 12 2022, 12:49 PM EST
Joined: 05-03-2012
Posts: 6,786
4 customer service requests this week. Had to break out my form letter. You guys are upping your game!
Stogie1020 Offline
#20 Posted: Tue, Jul 12 2022, 12:53 PM EST
Joined: 12-19-2019
Posts: 5,306
CelticBomber wrote:
4 customer service requests this week. Had to break out my form letter. You guys are upping your game!

Get to work!

We are all counting on you...
tonygraz Offline
#21 Posted: Tue, Jul 12 2022, 11:10 PM EST
Joined: 08-11-2008
Posts: 20,230
Proud if you Celtic - you send out more email response than the rest of the customer relations people do.
WildBill9926 Offline
#22 Posted: Tue, Jul 12 2022, 11:55 PM EST
Joined: 03-22-2019
Posts: 3
Well being the new guy. It’s just like at the firehouse…ya get fucked with 😂🤣
ZRX1200 Offline
#23 Posted: Wed, Jul 13 2022, 12:48 AM EST
Joined: 07-08-2007
Posts: 60,577
stePHan will play with your fire hose if you open his Rolling Rocks for him.
bgz Offline
#24 Posted: Wed, Jul 13 2022, 7:39 AM EST
Joined: 07-29-2014
Posts: 13,023
You can enhance your experience if you hand him a bag of Pop Rocks.
corey sellers Offline
#25 Posted: Wed, Jul 13 2022, 7:43 AM EST
Joined: 08-21-2011
Posts: 10,354
CelticBomber you do a really good job. Thanks for taking care of our problems. Your letter can be a pain to fill out . It would be nice if you would make it easier.
clintCigar Offline
#26 Posted: Wed, Jul 13 2022, 9:25 AM EST
Joined: 05-14-2019
Posts: 4,682
Sunoverbeach wrote:
Where is Clint? I don't recall him approving time off with the committee

Time off? What's that??
clintCigar Offline
#27 Posted: Wed, Jul 13 2022, 9:37 AM EST
Joined: 05-14-2019
Posts: 4,682
I see yall back on yalls schit again LOL
CelticBomber Offline
#28 Posted: Wed, Jul 13 2022, 3:46 PM EST
Joined: 05-03-2012
Posts: 6,786
Seriously?


DO NOT PM ME YOUR CREDIT CARD INFO TO UPDATE YOUR ACCOUNT.

7 new messages.
Cheno Offline
#29 Posted: Wed, Jul 13 2022, 4:21 PM EST
Joined: 06-06-2019
Posts: 1,962
CelticBomber wrote:
Seriously?


DO NOT PM ME YOUR CREDIT CARD INFO TO UPDATE YOUR ACCOUNT.

7 new messages.



You need billing addresses too?
Sunoverbeach Offline
#30 Posted: Wed, Jul 13 2022, 5:15 PM EST
Joined: 08-11-2017
Posts: 14,647
How many boxes did you buy before sending this PSA?
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