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Last post 7 months ago by MoreBeer. 7 replies replies.
Customer service
Twi Offline
#1 Posted:
Joined: 06-22-2022
Posts: 2
Greetings! This is my first proper post on this forum. I have recently begun ordering cigar shipments from cbid with much success and satisfaction, however my most recent purchase was missing a "5-pack" of cigars. Though the rest of my order was intact and accounted for, I could not find aforementioned item. I have already begun the process of consulting customer service, and am merely curious as to how long I should expect to wait for correspondence; from other buyers who may have experienced this as well. Thank you in advance.
HockeyDad Offline
#2 Posted:
Joined: 09-20-2000
Posts: 44,643
1.5 hours on hold on the phone.
Sunoverbeach Offline
#3 Posted:
Joined: 08-11-2017
Posts: 13,932
Possibly 2 even, if several other similar posts recently are to be believed. I'll say that they're very good about resolving issues when reached. It's the reaching that's difficult
tonygraz Offline
#4 Posted:
Joined: 08-11-2008
Posts: 19,104
If you are going to wait for correspondence, cigars may no longer be legal by then.
Stogie1020 Offline
#5 Posted:
Joined: 12-19-2019
Posts: 3,966
Most eloquently composed complaint about CS yet...

Bravo Twi, bravo.

Sunoverbeach Offline
#6 Posted:
Joined: 08-11-2017
Posts: 13,932
Oh, and stick with the phone. I know the wait is long, but the wait for an email response is indefinite
MoreBeer Offline
#7 Posted:
Joined: 01-24-2010
Posts: 75
Dispute the charge. They'll get back to you.
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