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Last post 6 months ago by xxmcapxx. 53 replies replies.
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Customer service unresponsive
ERoss Offline
#1 Posted:
Joined: 05-18-2020
Posts: 1
Anyone else struggling to reach customer service? I’ve never received my order and it was sent back to cigarbid. That was almost a month ago, and I’ve made multiple calls, sat on hold for well over an hour, and eventually hung up. Sent 4 service request form emails and no one has gotten back to me. My first negative experience with this company. Have been trying to give them benefit of the doubt but this is getting old
bbmb1097 Offline
#2 Posted:
Joined: 07-22-2003
Posts: 4
Having the same issue. Submitted a dispute with my credit card as that seems the only way to try and resolve it since cigarbid never responds or answers their calls.
Scny31 Offline
#3 Posted:
Joined: 12-02-2021
Posts: 1
Yeah, I did a charge back also.
bazcl5 Offline
#4 Posted:
Joined: 12-10-2019
Posts: 1
Same, my latest order shows the order is still processing for a full week but the charge never completed on my CC. No one answers when you call. Wonder what's happened.
corey sellers Offline
#5 Posted:
Joined: 08-21-2011
Posts: 9,886
PM CelticBomber he can help out just make sure to include the order number and problem. He helped me out last week. One of the fella's on here told me about him. He does it part time to help them out.
Sunoverbeach Offline
#6 Posted:
Joined: 08-11-2017
Posts: 13,932
Seems to be an uptick in these again. Curious how many CS threads we're up to now
tonygraz Offline
#7 Posted:
Joined: 08-11-2008
Posts: 19,104
Enough to annoy most of us that keep seeing them.
HockeyDad Offline
#8 Posted:
Joined: 09-20-2000
Posts: 44,643
bbmb1097 wrote:
Having the same issue. Submitted a dispute with my credit card as that seems the only way to try and resolve it since cigarbid never responds or answers their calls.


Maybe pm Frankj1 and wish him happy birthday.
J&K11 Offline
#9 Posted:
Joined: 08-20-2021
Posts: 48
Check your card purchases. I have 2 cards on file with them and 1 has only been used here and a fraudulent purchase was made with it. There were also failed attempts made 3 separate times that didn't go through. Canceled it now waiting 1-3 months for the investigation. Strange enough the one that went through was for a similar amount to one of my recent orders but was charged to sears in Illinois. Researched it and alot of other people were defrauded worse than me. Scammers used a name of a bankrupt company to look legitimate. The other fake companies they used to try and charge it were brail learning center and some others I cant remember. Maybe they had a breech and are trying to keep it quiet.
CelticBomber Offline
#10 Posted:
Joined: 05-03-2012
Posts: 6,786
You guys are on a roll. 20 pm's since July 7th. Including them ^^^. Had to dust off the ole form letter.Also received someone's credit card info. That was fun. Buy out an online sex toy site and just check the shipping same as billing address box. I probably saved lives.
Palama Offline
#11 Posted:
Joined: 02-05-2013
Posts: 20,890
tonygraz wrote:
Enough to annoy most of us that keep seeing them.


And the odds are that none of the first-time posters will participate in a trade, PIB, etc. and become, at least for a little while, active forum members.
Sunoverbeach Offline
#12 Posted:
Joined: 08-11-2017
Posts: 13,932
Well not when they're disgruntled. They think this forum is an extension of the company

Which it is, but not really.
dkeage Offline
#13 Posted:
Joined: 03-05-2004
Posts: 14,646
Palama wrote:
And the odds are that none of the first-time posters will participate in a trade, PIB, etc. and become, at least for a little while, active forum members.

Well, they’re BOTS, so....
8trackdisco Offline
#14 Posted:
Joined: 11-06-2004
Posts: 57,891
corey sellers wrote:
PM CelticBomber he can help out just make sure to include the order number and problem. He helped me out last week. One of the fella's on here told me about him. He does it part time to help them out.


Same here. Celtic Bomber gave me a one time code that got me to the Escalated Incident Team. Code was PLAT something. Not palladium. Can’t remember exactly.

8trackdisco Offline
#15 Posted:
Joined: 11-06-2004
Posts: 57,891
CelticBomber wrote:
You guys are on a roll. 20 pm's since July 7th. Including them ^^^. Had to dust off the ole form letter.Also received someone's credit card info. That was fun. Buy out an online sex toy site and just check the shipping same as billing address box. I probably saved lives.


You keep this kind of blue talk up, and I’ll ask to speak to your supervisor.
Major Boobage Offline
#16 Posted:
Joined: 07-18-2022
Posts: 232
Wtf is going on with back orders. How can you auction things you don’t have.
Sunoverbeach Offline
#17 Posted:
Joined: 08-11-2017
Posts: 13,932
Didja get a promotion? I thought boobage was private, except near Drafter
Major Boobage Offline
#18 Posted:
Joined: 07-18-2022
Posts: 232
Well I did get a raise
RayR Offline
#19 Posted:
Joined: 07-20-2020
Posts: 6,751
Major Boobage wrote:
Wtf is going on with back orders. How can you auction things you don’t have.


I heard it's that Biden guy, it's his evil doing. He screwed up the cigar supply chain like everything else.
Sunoverbeach Offline
#20 Posted:
Joined: 08-11-2017
Posts: 13,932
Wrong forum noob!!!
BuckyB93 Offline
#21 Posted:
Joined: 07-16-2004
Posts: 12,996
I will have to sympathize, at one time the CS for C-bid and CI was top notch. Maybe like 5 years ago. It's sad to see that it's become what it has become. Also sad to see that they don't offer the selection that they used to have many moons ago but much of that is out of their control.

With that said, they haven't shut down the forum yet and have been hands off with the Minotaurs (for good or bad).
ZRX1200 Offline
#22 Posted:
Joined: 07-08-2007
Posts: 58,439
To be fair I think they’re physically afraid with all the BOTL here eating Dave’s Killer Bread.
BKNIKO Offline
#23 Posted:
Joined: 03-21-2019
Posts: 5
WAITING FOR DAYS ON MY ORDER. NO CUSTOMER SERVICE. NO EMAIL RESPONSE. THEY JUST LOST A LOYAL CUSTOMER.
DrMaddVibe Offline
#24 Posted:
Joined: 10-21-2000
Posts: 53,483
BKNIKO wrote:
WAITING FOR DAYS ON MY ORDER. NO CUSTOMER SERVICE. NO EMAIL RESPONSE. THEY JUST LOST A LOYAL CUSTOMER.


1st post and you claim you're loyal?

NAW.


NEXT!
sammylane Offline
#25 Posted:
Joined: 10-25-2014
Posts: 1
I spent over 90 minutes on hold on 4 phone calls without success, I’ve also submitted 3 emails without response!!! What the hell is going on, this used to be my absolute favorite cigar shop,but they have messed up my last two orders and I can’t get them resolved!!!!
Culpepper76 Offline
#26 Posted:
Joined: 07-13-2022
Posts: 6
DrMaddVibe wrote:
1st post and you claim you're loyal?

NAW.


NEXT!


Pretty lame response... what does posting in a forum have to do with being a loyal customer? Most customers never post here yet have spent thousands with this company. No real reason too post unless there is an issue, unless you enjoy the BS associated with online "conversations".
Stogie1020 Offline
#27 Posted:
Joined: 12-19-2019
Posts: 3,966
Well, to be fair, no real reason to post even if there IS an issue, since this isn't monitored by CI, CBid, or customer service.

Whether you knew it or not, you came for the online "conversations."

Sorry CS is what it is. Dispute the charge with your CC?
Culpepper76 Offline
#28 Posted:
Joined: 07-13-2022
Posts: 6
Stogie1020 wrote:
Well, to be fair, no real reason to post even if there IS an issue, since this isn't monitored by CI, CBid, or customer service.


Well it serves to warn other potential customers that the CS sucks. That's a pretty good reason. I just spent a couple hundred here today and was planning on spending another couple hundred... but now I'm not. I'll wait to see how it goes. With all the talk I might be purchasing items they may not even actually have on hand and be siting on an order they took $$$ for but haven't sent... and won't answer to give an explanation.
F*** all that.
Stogie1020 Offline
#29 Posted:
Joined: 12-19-2019
Posts: 3,966
You may have noticed that there are litterally tens of recent threads posting similar info that you posted. It didn't stop you from purchasing, and it wont stop anyone else from purchasing. No one "checks here first" and then orders...

Good luck.
Culpepper76 Offline
#30 Posted:
Joined: 07-13-2022
Posts: 6
Stogie1020 wrote:
You may have noticed that there are litterally tens of recent threads posting similar info that you posted. It didn't stop you from purchasing, and it wont stop anyone else from purchasing. No one "checks here first" and then orders...

Good luck.


I literally just told you that it did in fact stop me from purchasing lol.
Stogie1020 Offline
#31 Posted:
Joined: 12-19-2019
Posts: 3,966
Culpepper76 wrote:
I literally just told you that it did in fact stop me from purchasing lol.

And yet you still spent a "a couple hundred here today."

Clearly CBid does not care that you were "planning on spending another couple hundred."

Good luck with your issues.
Culpepper76 Offline
#32 Posted:
Joined: 07-13-2022
Posts: 6
Either way I appreciate the post. Buyer beware is the point here and it's well taken. We will see if they earn my future business or not.
SEMPER FI Jarhead Offline
#33 Posted:
Joined: 07-06-2021
Posts: 15
Yea same here my July 12 order is still processing it says, sadly with my order for today tgat is processing. As usual no response via email and I just called the 800 number to hear DUE TO UNFORESEEN CIRCUMSTANCES WERE ARE CLOSED . Please check back shortly as we expect to open soon. LMAO yea I bet shortly
corey sellers Offline
#34 Posted:
Joined: 08-21-2011
Posts: 9,886
Hopefully CelticBomber can help everyone out.
Stogie1020 Offline
#35 Posted:
Joined: 12-19-2019
Posts: 3,966
corey sellers wrote:
Hopefully CelticBomber can help everyone out.

Agreed.

Here's a link to his profile if you need to PM him for customer service assistance:

http://www.cigarbid.com/...ile/101333/CelticBomber

bgz Offline
#36 Posted:
Joined: 07-29-2014
Posts: 13,023
Stogie1020 wrote:
Agreed.

Here's a link to his profile if you need to PM him for customer service assistance:

http://www.cigarbid.com/...ile/101333/CelticBomber




Thanks!!!

That was super helpful... he even officered a happy ending, but I told him I was a bit too married for that...

He did take care of my support issues though!!!

It's a good thing that excellent customer support like Celtic Bomber exists this day in age.
corey sellers Offline
#37 Posted:
Joined: 08-21-2011
Posts: 9,886
Thanks Stogie maybe this will help all these folks out. CelticBomber does good job I had to use him last week on a order of Rockies.
ashifmadha Offline
#38 Posted:
Joined: 03-21-2018
Posts: 1
My card was charged 5 times and immediately reversed. Tried calling Customer Service but kept on hold for over 30 mins each time. Sent an email, no response. Kinda worrying!!! Hope they are reading this and do finally respond!!!
Sunoverbeach Offline
#39 Posted:
Joined: 08-11-2017
Posts: 13,932
They aren't. Not to burst your bubble, but this route will not work
Major Boobage Offline
#40 Posted:
Joined: 07-18-2022
Posts: 232
Still no reply. Even from that Celtic idiot.
MACS Offline
#41 Posted:
Joined: 02-26-2004
Posts: 76,984
Major Boobage wrote:
Still no reply. Even from that Celtic idiot.


Astute. Just got here and you already figured out Celtic is an idiot.

Congrats!
Major Boobage Offline
#42 Posted:
Joined: 07-18-2022
Posts: 232
Like that took any effort.
MACS Offline
#43 Posted:
Joined: 02-26-2004
Posts: 76,984
I like this guy! Can we keep him? Huh? Can we?

Seriously though... the CS here was great before covid. And before Swedish Match or whatever the fook it is bought it up.

Most of us that post here don't buy from this place anymore. If I see a deal I might put in a bid, but it's unusual.
HockeyDad Offline
#44 Posted:
Joined: 09-20-2000
Posts: 44,643
This place sells stuff?
Major Boobage Offline
#45 Posted:
Joined: 07-18-2022
Posts: 232
They sell it. Shipping it might be a different thing. YMMV
JadeRose Offline
#46 Posted:
Joined: 05-15-2008
Posts: 19,497
HockeyDad wrote:
This place sells stuff?



Clearly they don't
Sunoverbeach Offline
#47 Posted:
Joined: 08-11-2017
Posts: 13,932
Appallingly shocked
RayR Offline
#48 Posted:
Joined: 07-20-2020
Posts: 6,751
I never had a problem before, my ship day has always been Thurday, and I would receive my package on Saturday.
It's Friday night and my order is still processing..but they did charge my credit card real fast and efficient like Thursday night!
HockeyDad Offline
#49 Posted:
Joined: 09-20-2000
Posts: 44,643
RayR wrote:
I never had a problem before, my ship day has always been Thurday, and I would receive my package on Saturday.
It's Friday night and my order is still processing..but they did charge my credit card real fast and efficient like Thursday night!


PM CelticBomber
RayR Offline
#50 Posted:
Joined: 07-20-2020
Posts: 6,751
I wanna know if they are just overwhelmed with orders or did everybody in the warehouse get the MonkeyPOX.
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