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Last post 19 months ago by DrMaddVibe. 27 replies replies.
Customer Service Closed
TheRealBigDaddy Offline
#1 Posted:
Joined: 07-21-2022
Posts: 1
Does nanyone know why their office has been closed since last Friday. My order was suppose to ship last Tuesday. Called multiple times and received an automated message that said their offices are closed due to unforeseen circumstances. Can't. Even leave a message.
Palama Online
#2 Posted:
Joined: 02-05-2013
Posts: 23,450
TheRealBigDaddy wrote:
Does nanyone know why their office has been closed since last Friday. My order was suppose to ship last Tuesday. Called multiple times and received an automated message that said their offices are closed due to unforeseen circumstances. Can't. Even leave a message.


DAMN!

Breaking news fo’ sure!
dkeage Offline
#3 Posted:
Joined: 03-05-2004
Posts: 15,135
TheRealBigDaddy wrote:
Does nanyone know why their office has been closed since last Friday. My order was suppose to ship last Tuesday. Called multiple times and received an automated message that said their offices are closed due to unforeseen circumstances. Can't. Even leave a message.



I think something happened that they weren’t expecting and it affected the operation......Think
Thunder.Gerbil Offline
#4 Posted:
Joined: 11-02-2006
Posts: 121,359
Should probably just send a PM to Celtic Bomber since he works remotely he wouldn't be affected.
Palama Online
#5 Posted:
Joined: 02-05-2013
Posts: 23,450
Ya think Celtic gets a massive pay raise since he’s the one and only CS person? Think
Sunoverbeach Offline
#6 Posted:
Joined: 08-11-2017
Posts: 14,583
I think he gets 10x the salary of any other full time cust svc rep employed by Cbid
MACS Offline
#7 Posted:
Joined: 02-26-2004
Posts: 79,584
Unforeseen circumstances:

CigarBid sucks SO freakin' bad... and they are so damn inept... that their CS reps got overwhelmed with complaints and finally decided; "I don't make enough money to put up with this sheit" and they all quit.

The odds of this being the correct answer? Even.
JadeRose Offline
#8 Posted:
Joined: 05-15-2008
Posts: 19,525
MACS wrote:
Unforeseen circumstances:

CigarBid sucks SO freakin' bad... and they are so damn inept... that their CS reps got overwhelmed with complaints and finally decided; "I don't make enough money to put up with this sheit" and they all quit.

The odds of this being the correct answer? Even.



I'd go a little higher
Stogie1020 Offline
#9 Posted:
Joined: 12-19-2019
Posts: 5,226
It's possible that only one person works in the Customer Service department and she is out sick. Seems silly CBid can't hire a few more reps, but it's their call. I know I am not ordering from Bid for the time being.
Abrignac Offline
#10 Posted:
Joined: 02-24-2012
Posts: 17,216
Was wondering this myself so I sent the minotaur a pm on fb. Phones were down until 3 pm. Also, mentioned the seemingly exponential growth in pissed off customers. She said she was going to ensure Celticbomber finds ways to become more efficient at handling customer service issues. She went on to say that it’s well pass time for him to have doubled his daily resolved issues quota.
Dbk85 Offline
#11 Posted:
Joined: 02-25-2018
Posts: 8
Any one on Twitter I could reach out to that is connected to cigar bid?
KingoftheCove Offline
#12 Posted:
Joined: 10-08-2011
Posts: 7,600
Well dang, guess I got real lucky with my order……..only two items……..so pretty hard to fuq that up.

Did I just jinx myself?
tonygraz Offline
#13 Posted:
Joined: 08-11-2008
Posts: 20,173
Probably. I was thinking about an order, but thought this is not a good time.
KingoftheCove Offline
#14 Posted:
Joined: 10-08-2011
Posts: 7,600
tonygraz wrote:
Probably. I was thinking about an order, but thought this is not a good time.

Same here……..thought about snagging some MB3 Toros………..but……..think I’ll just hold out for a while.
Dbk85 Offline
#15 Posted:
Joined: 02-25-2018
Posts: 8
Calling credit card and stopping payment
DrMaddVibe Offline
#16 Posted:
Joined: 10-21-2000
Posts: 55,301
Dbk85 wrote:
Calling credit card and stopping payment


Don't forget to stop breathing too!
Mr. Jones Offline
#17 Posted:
Joined: 06-12-2005
Posts: 19,357
Didn't your shpo protect you Dbk85?
Mr. Jones Offline
#18 Posted:
Joined: 06-12-2005
Posts: 19,357
Didn't your shpo protect you Dbk85?
S_Brown1987 Offline
#19 Posted:
Joined: 11-30-2014
Posts: 1
TheRealBigDaddy wrote:
Does nanyone know why their office has been closed since last Friday. My order was suppose to ship last Tuesday. Called multiple times and received an automated message that said their offices are closed due to unforeseen circumstances. Can't. Even leave a message.




Im in the same boat, supposed to ship last tuesday and still says processing, called twice and sat on hold an hour each, started spamming their support form, sent 19 request so far I want my stuff
Dbk85 Offline
#20 Posted:
Joined: 02-25-2018
Posts: 8
I finally called my credit card company and put in for half a refund, they said they would try and reach out to the company
Dbk85 Offline
#21 Posted:
Joined: 02-25-2018
Posts: 8
Usually I just call a company and figure it out, but here no one is responding or answering so I am putting in for the refund on the cigars, only the travel humidor showed up. Been using CB a long time never had an issue before
DrMaddVibe Offline
#22 Posted:
Joined: 10-21-2000
Posts: 55,301
Half?

Stogie1020 Offline
#23 Posted:
Joined: 12-19-2019
Posts: 5,226
I just ordered several boxes of cigars. Not from CBid. I wont touch an auction here until the shipping issues get worked out.
Dbk85 Offline
#24 Posted:
Joined: 02-25-2018
Posts: 8
Partial refund*
HockeyDad Offline
#25 Posted:
Joined: 09-20-2000
Posts: 46,063
DrMaddVibe wrote:
Half?



I would call and block it 2X. That would get attention
Cigarpixels Offline
#26 Posted:
Joined: 09-28-2022
Posts: 1
I guess if I don’t get my order soon I will head over to cigars daily because they have the fastest shipping and actually answer calls and messages. Be sure to check them out on Facebook as well. Getting very pissed at this because I worked hard for my money and purchasing 40 cigars and not getting them yet. Who do I need to talk to since they don’t wanna answer their calls. Or you can hire me to remotely and I will answer calls and get things going in the right direction haha.
DrMaddVibe Offline
#27 Posted:
Joined: 10-21-2000
Posts: 55,301
Cigarpixels wrote:
I guess if I don’t get my order soon I will head over to cigars daily because they have the fastest shipping and actually answer calls and messages. Be sure to check them out on Facebook as well. Getting very pissed at this because I worked hard for my money and purchasing 40 cigars and not getting them yet. Who do I need to talk to since they don’t wanna answer their calls. Or you can hire me to remotely and I will answer calls and get things going in the right direction haha.



You need to talk to Puddintain. Ask us again, and I'll tell ya the same.
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