accmi wrote:I just wish the company, or whoever is hiding behind the keyboard and phone line would be transparent with us, and at least reply to numerous customer service requests regarding existing and paid for orders that are just not getting shipped, and no phone calls being answered, new customer, and this would probably be my 1st and last order from this establishment.
I get your point, however, it is a supply and demand issue. There are a ton job openings out there and not as many willing workers. If you would be interested in working for Cigarbid, spending 8+ hours a day answering calls from cranky FOGs and newly entitled and demanding millennials bitching at you about their cigar issues, let Shana know and she can get an application out to you.
Transparency is always preferred, but some hands are tied. Employees sharing too much about what is going on behind the scenes can get them in hot water- especially if the signed a non disclosure agreements.
Think Shana did a great job posting here with the information she did share. That and subsequent communications provided that transparency, but at a cost.
If you are posting here, you aren't answering emails and phone calls.
If you are answering emails, you aren't answering phones or posting updates here.
If you are answering phones, emails and posting here doesn't get done.
It is an imperfect world with all sorts of supply and demand problems.
You'll beg for these days of inconvenience if China moves across the water and takes out Taiwan and we get into it with the PRC. Stoplights, water and electricity could potentially be a mess in the USA.
Take these cigar inconveniences as a First World Problem and a blessing.
