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Last post 20 months ago by tonygraz. 10 replies replies.
is the website broken?
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rppadovano Offline
#1 Posted: Tue, Sep 27 2022, 2:18 PM EST
Joined: 07-23-2019
Posts: 1
So... I placed an order on 9/7/22. The order still says processing, but thankfully the charge disappeared from my credit card. I called customer service multiple times, even waited on hold for over an hour, and never got anyone to answer.

However, I still want those cigars, so I went and bid/placed an order for the cigars again. This order was confirmed yesterday (9/26/22), but still says Processing. I know it is still early, but I am starting to think it's going to happen again. I am actually currently on hold with CS.

All of this is to say... what is going on here? I still want the cigars, but now I seem to have 2 orders that will be stuck in limbo. I don't want both to just suddenly process, but I would probably accept that rather than being ignored and stuck on "processing" indefinitely. What should I do?
dkeage Offline
#2 Posted: Tue, Sep 27 2022, 2:28 PM EST
Joined: 03-05-2004
Posts: 15,149
Maybe the 3rd times the charm? Think
HockeyDad Offline
#3 Posted: Tue, Sep 27 2022, 2:45 PM EST
Joined: 09-20-2000
Posts: 46,120
I would definitely order some more.
Stogie1020 Offline
#4 Posted: Tue, Sep 27 2022, 4:51 PM EST
Joined: 12-19-2019
Posts: 5,310
Fool me once...
frankj1 Offline
#5 Posted: Tue, Sep 27 2022, 6:21 PM EST
Joined: 02-08-2007
Posts: 44,215
Stogie1020 wrote:
Fool me once...

please tell me you're not quoting W!
Sunoverbeach Offline
#6 Posted: Tue, Sep 27 2022, 7:47 PM EST
Joined: 08-11-2017
Posts: 14,650
Call. Be patient. Really, really patient. The website isn't broken. The follow through is somewhat strained.
tonygraz Offline
#7 Posted: Tue, Sep 27 2022, 8:21 PM EST
Joined: 08-11-2008
Posts: 20,231
Yes it is broken - none of us have been able to post. I agree with HockeyDad - order more.
HockeyDad Offline
#8 Posted: Tue, Sep 27 2022, 10:32 PM EST
Joined: 09-20-2000
Posts: 46,120
tonygraz wrote:
Yes it is broken - none of us have been able to post. I agree with HockeyDad - order more.

This is the way.
Stogie1020 Offline
#9 Posted: Wed, Sep 28 2022, 10:43 AM EST
Joined: 12-19-2019
Posts: 5,310
frankj1 wrote:
please tell me you're not quoting W!

haha, no!

I refrained from posting (but will indulge my IT sense of humor anyway) the link to the internet classic "the website is down"... (https://www.youtube.com/watch?v=uRGljemfwUE).


"there is no arrange by pen is" Bwahahahahaha
tonygraz Offline
#10 Posted: Wed, Sep 28 2022, 12:42 PM EST
Joined: 08-11-2008
Posts: 20,231
I was gonna post about there's a guy who says he's the only one that can fix it.
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