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Last post 18 months ago by Sunoverbeach. 10 replies replies.
Customer Support
Mlastre Offline
#1 Posted:
Joined: 10-05-2022
Posts: 1
I have been waiting for a representative to answer the customer service line per their request. 3 hours since 9 am, "opening time". Not sure what the hold up is. Does anyone know how to contact someone here??
Stogie1020 Offline
#2 Posted:
Joined: 12-19-2019
Posts: 5,231
no.
MACS Offline
#3 Posted:
Joined: 02-26-2004
Posts: 79,593
I could tell you... but then I'd have to, well... you know. Anxious
tonygraz Offline
#4 Posted:
Joined: 08-11-2008
Posts: 20,175
I waited a whole day for my order to be shipped no call needed.
corey sellers Offline
#5 Posted:
Joined: 08-21-2011
Posts: 10,338
Just PM CelticBomber he can help. He helped me out a while back. Just make sure to include order number and problem.
Socal Dad Offline
#6 Posted:
Joined: 05-06-2022
Posts: 1
Well, this will be my first (hopefully last) test of Cigar Bids' customer service. Been missing UPS's delivery of my most recent order due to the signature requirement (don't get me started). Yesterday I got a second failure-to-deliver notice. No biggie, I figured third time would be the charm. Checked the tracking number this morning and it informed me that my package was delivered last night at 7:36. Yeah, no.

Anyway, just submitted my claim while waiting on hold. Now I wait...
8trackdisco Offline
#7 Posted:
Joined: 11-06-2004
Posts: 59,992
Socal Dad wrote:
Well, this will be my first (hopefully last) test of Cigar Bids' customer service. Been missing UPS's delivery of my most recent order due to the signature requirement (don't get me started). Yesterday I got a second failure-to-deliver notice. No biggie, I figured third time would be the charm. Checked the tracking number this morning and it informed me that my package was delivered last night at 7:36. Yeah, no.

Anyway, just submitted my claim while waiting on hold. Now I wait...


Smoke cheaper cigars. Ones that are fine with resting on your doorstep until you get home.
Then again, if you live in Southern California, they'd probably get stolen regardless.

Are you allowed to smoke in California? Doesn't the cigar smoke contribute to greenhouse gasses?
dkeage Offline
#8 Posted:
Joined: 03-05-2004
Posts: 15,135
Socal Dad wrote:
Well, this will be my first (hopefully last) test of Cigar Bids' customer service. Been missing UPS's delivery of my most recent order due to the signature requirement (don't get me started). Yesterday I got a second failure-to-deliver notice. No biggie, I figured third time would be the charm. Checked the tracking number this morning and it informed me that my package was delivered last night at 7:36. Yeah, no.

Anyway, just submitted my claim while waiting on hold. Now I wait...


Sounds like you should be complaining on the UPS forum....
tonygraz Offline
#9 Posted:
Joined: 08-11-2008
Posts: 20,175
I wonder if UPS told him to come here and post.
Sunoverbeach Offline
#10 Posted:
Joined: 08-11-2017
Posts: 14,586
I've had shipments show up a day or two after tracking shows delivered. I blame lazy drivers
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