America's #1 Online Cigar Auction
first, best, biggest!

Last post 7 years ago by MACS. 27 replies replies.
cigarbid closed
Jessek Offline
#1 Posted:
Joined: 12-19-2011
Posts: 8
cannot reach office they closed up anybody
sd72 Offline
#2 Posted:
Joined: 03-09-2011
Posts: 9,600
They filed bankruptcy and locked the doors. Sorry man.
Thunder.Gerbil Offline
#3 Posted:
Joined: 11-02-2006
Posts: 121,359
Try the alternate # 800-588-2300
dstieger Offline
#4 Posted:
Joined: 06-22-2007
Posts: 10,889
not about to call that...but....in my imagination....that's Rick Astley's phone number.....
victor809 Offline
#5 Posted:
Joined: 10-14-2011
Posts: 23,866
Hey... that's my phone number!
opelmanta1900 Offline
#6 Posted:
Joined: 01-10-2012
Posts: 13,954
Had a buddy drive by the shop in PA... he said the entire building is gone... leveled... he got in pretty close and said he could make out some ron Mexico's amongst the rubble...

I heard the feds were closing in pretty quick on them over the dpnewel disappearance and they were feeling the heat so they fled in the night and had the place demolished to cover their tracks... could just be a rumor...
KingoftheCove Offline
#7 Posted:
Joined: 10-08-2011
Posts: 7,600
RIP DP....
jjanecka Offline
#8 Posted:
Joined: 12-08-2015
Posts: 4,334
They went into hiding because all of the ungreatful people started whining about how their cigar orders were meant to be gifts and how people NEED THERE SMOKES IMMEDIATELY AS IF TWO DAYS WILL MATTER IN COMPARISION TO THE ONE MONTH OR LONGER THAT THEY WILL SIT IN THEIR HUMIDORS...

FREAKING MORONS.
namadio Offline
#9 Posted:
Joined: 11-24-2014
Posts: 1,621
jjanecka wrote:
They went into hiding because all of the ungreatful people started whining about how their cigar orders were meant to be gifts and how people NEED THERE SMOKES IMMEDIATELY AS IF TWO DAYS WILL MATTER IN COMPARISION TO THE ONE MONTH OR LONGER THAT THEY WILL SIT IN THEIR HUMIDORS...

FREAKING MORONS.


Idk man. I don't think I need to be grateful for anything when I buy goods or services from a joint. They should be grateful for my business.

jjanecka Offline
#10 Posted:
Joined: 12-08-2015
Posts: 4,334
Honestly I havent ordered anything for the past 6mo due to extreme overbids
dharbolt Offline
#11 Posted:
Joined: 08-03-2013
Posts: 6,931
namadio wrote:
Idk man. I don't think I need to be grateful for anything when I buy goods or services from a joint. They should be grateful for my business.



This is true. Losing it over a day or 2 delay is absurd, but, I expect a certain level of treatment as a customer, weather online or in person. I can see why some are upset.

That said, quot your damn whining, it's not going to help anything...
KingoftheCove Offline
#12 Posted:
Joined: 10-08-2011
Posts: 7,600
dharbolt wrote:
This is true. Losing it over a day or 2 delay is absurd, but, I expect a certain level of treatment as a customer, weather online or in person. I can see why some are upset.

That said, quot your damn whining, it's not going to help anything...

that's just it!
We're all quoting their whining, and it's not helping anything!!!

Seriously though, as I noted earlier and still believe....... what happened.........simply can't happen.......it looks like friggin amateur hour................and I'm being nice about it.
qmech Offline
#13 Posted:
Joined: 06-17-2016
Posts: 970
Frackng finally took its toll!!! I heard poor Steve lit a match after a particularly bad time with the spits and splatters ... The gas built up in the pipes ignited causing a chain reaction .... No more cbid...
Q
ZRX1200 Offline
#14 Posted:
Joined: 07-08-2007
Posts: 60,473
Platinum members #

1-605-475-6972
MACS Offline
#15 Posted:
Joined: 02-26-2004
Posts: 79,584
KingoftheCove wrote:
Seriously though, as I noted earlier and still believe....... what happened.........simply can't happen.......it looks like friggin amateur hour................and I'm being nice about it.


I understand your rationale. It's a business, and their I-T department should be better than this since it's an online retailer and I-T is a YUGE part of what they do... But mistakes happen.

I can imagine that CBid customer service has been 'avalanched' with phone, e-mail, and PM's since this happened. The 'customers' can help the situation resolve a lot faster by showing just a modicum of patience. It WILL get fixed. It ALWAYS does. We all know the CS is outstanding 98.2% of the time. When they get swamped... they're just not going to be able to respond to everyone that quickly.
opelmanta1900 Offline
#16 Posted:
Joined: 01-10-2012
Posts: 13,954
you'd think a simple banner at the top of the page reading something like "we're experiencing extreme shipping delays due to IT issues" would've been posted by now...
ZRX1200 Offline
#17 Posted:
Joined: 07-08-2007
Posts: 60,473
My company rolls stuff out without testing it since we got a new CEO (who likes to wear pink collared shirts and can't hold his liquor took over). Uses to be stuff rolled out in a few test markets, then analyzed. Now the people right under him are doing things and therefor the reaction back up is heavily filtered. Seems to be the new PC corporate MO.
KingoftheCove Offline
#18 Posted:
Joined: 10-08-2011
Posts: 7,600
MACS wrote:
I understand your rationale. It's a business, and their I-T department should be better than this since it's an online retailer and I-T is a YUGE part of what they do... But mistakes happen.

I can imagine that CBid customer service has been 'avalanched' with phone, e-mail, and PM's since this happened. The 'customers' can help the situation resolve a lot faster by showing just a modicum of patience. It WILL get fixed. It ALWAYS does. We all know the CS is outstanding 98.2% of the time. When they get swamped... they're just not going to be able to respond to everyone that quickly.

Well, it's not just the "one" thing Macs.......it's the series of miscues that I think makes it inexcusable.
1) Hardware is CHEAP nowadays. And, as noted by another IT type BOTL here on another thread, this should have been rolled out and TESTED on a back-up server.....not "THE" backup server, but rather, one intended for this purpose.
If cbid doesn't own their own, and actually use a service (which is likely the case I'm guessing) - they STILL could have tested it thoroughly beforehand, as would ANY modern web enterprise, either in-house, or on a leased server. If cbid owns their own web servers? Well, then there's even less of an excuse for this "mistakes happen" explanation.

2) No contingency in the event of failure.
OK.....you rolled out your "new" site......and you crapped in the punchbowl.....there's big problems.
At this point, you simply roll back to the "old" site, and work on "fixing" your "maintenance" update, or whatever this was.
That's web maintenance 101!
Furthermore, to me, it appears as though no assessment of just how fuqed up things were was done in a TIMELY manner. Had this assessment been performed, MAYBE cbid would have thought better of continuing to accept bids, knowing that things were a mess in IT.
Now the chit hits the fan and Customer Service takes the brunt of the blowback. Unfair to La Princessa and all the fine young ladies in CS, to say the least.
8trackdisco Offline
#19 Posted:
Joined: 11-06-2004
Posts: 59,987
Thunder.Gerbil wrote:
Try the alternate # 800-588-2300


Why did you send them the Bronze number?
8trackdisco Offline
#20 Posted:
Joined: 11-06-2004
Posts: 59,987
Thunder.Gerbil wrote:
Try the alternate # 800-588-2300


Oh, I see. Less than a 300 post count.

My bad.
frankj1 Offline
#21 Posted:
Joined: 02-08-2007
Posts: 44,211
I thought the punch tasted funny
KingoftheCove Offline
#22 Posted:
Joined: 10-08-2011
Posts: 7,600
frankj1 wrote:
I thought the punch tasted funny

What...........you thought those were water-proof Short Story Maduros floating in there?
MACS Offline
#23 Posted:
Joined: 02-26-2004
Posts: 79,584
KoC - I'm not disagreeing with you. I AGREE completely that I-T screwed the pooch. What I am saying is that the customer service reps can't help that I-T effed up royally... and biatching about it by thousands of people cannot be answered all at once by the folks who work CS.
frankj1 Offline
#24 Posted:
Joined: 02-08-2007
Posts: 44,211
KingoftheCove wrote:
What...........you thought those were water-proof Short Story Maduros floating in there?

I've had worse, just wished I got an e-mail noitification
jjanecka Offline
#25 Posted:
Joined: 12-08-2015
Posts: 4,334
I really don't think a smokes missing for a month is enough to split hairs over. They always ship it out after every one of their blunders. Of course it would be nice if from time to time they threw in some yard gars to say "our bad."
KingoftheCove Offline
#26 Posted:
Joined: 10-08-2011
Posts: 7,600
MACS wrote:
KoC - I'm not disagreeing with you. I AGREE completely that I-T screwed the pooch. What I am saying is that the customer service reps can't help that I-T effed up royally... and biatching about it by thousands of people cannot be answered all at once by the folks who work CS.

We're saying the same thing Macs, if you read my post.
But you said "But mistakes happen".........and they do.
My points are:
1) this type of mistake should not happen in 2017, to a company this size, in the business they are in.
2) the abysmal response to the mistake (by IT and cbid management) also shouldn't happen.

And, yes CS gets the majority, if not all the fallout, which is unfortunate to say the least, because the CS folks are THE MAIN reason most of us stick with cbid.
MACS Offline
#27 Posted:
Joined: 02-26-2004
Posts: 79,584
^Yup.
Users browsing this topic
Guest