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Last post 7 years ago by opelmanta1900. 91 replies replies.
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ORDER ISSUES
frankj1 Offline
#51 Posted:
Joined: 02-08-2007
Posts: 44,211
SMOKEYOU wrote:
Break issued at your request. Sorry frank.

obrigado.
Speyside Offline
#52 Posted:
Joined: 03-16-2015
Posts: 13,106
Seja bem-vindo.
Billscgars Offline
#53 Posted:
Joined: 12-23-2006
Posts: 2
LMAO here... DUH I did stop bidding.. enjoy the price drop on cigars you'll never get... Thanks for the break SMOKEYOU...
emma447 Offline
#54 Posted:
Joined: 12-29-2016
Posts: 49
MACS wrote:
My fellow cigar smokers…

Cigarbid’s recent website maintenance was a complete and utter disaster. Sh*t went horribly, horribly wrong… in fact, it went SO wrong that their Customer Service Department, which is normally their bright, shining star, was so overwhelmed with complaints and questions that they just couldn’t keep up.

If you are having difficulties getting through to them, please be patient. They understand a lot of orders are delayed, partial, or maybe even just plain wrong. Cigarbid has the best Customer Service in the bidness, but even they were not able to keep up with this one…

Rest assured, they are doing everything humanly possible to correct the mistakes, and eventually, they will make it right with you. They always do.

Thank you for your patience and understanding.

Herfing


F that ****. This should have been resolved long ago, long ago. They have f'd up so many of my orders that I have called my CC company and they are fighting them on the charges now. How on God's green earth does a company as large as CI f up this badly and not have it fixed by now. Ive called and the ladies are very nice and are doing their best, but what the f are the asSSSsholes behind the scenes doing? And they want me to repack all these orders and ship them back? This is their multiple screwups, send UPS here to get them or give me my damn money back.
mjfreet Offline
#55 Posted:
Joined: 06-11-2016
Posts: 1
No kidding been waiting a month for orders. I get it there working out the bugs with the new system but damn a month. Let's go already.....Herfing
MACS Offline
#56 Posted:
Joined: 02-26-2004
Posts: 79,593
frankj1 wrote:
oooh, creepy thought.
I just thunk of you on your boat catching a 240 lb Jew!


240? Exaggerating like a fisherman, eh? Beer
JadeRose Offline
#57 Posted:
Joined: 05-15-2008
Posts: 19,525
emma447 wrote:
F that ****. This should have been resolved long ago, long ago. They have f'd up so many of my orders that I have called my CC company and they are fighting them on the charges now. How on God's green earth does a company as large as CI f up this badly and not have it fixed by now. Ive called and the ladies are very nice and are doing their best, but what the f are the asSSSsholes behind the scenes doing? And they want me to repack all these orders and ship them back? This is their multiple screwups, send UPS here to get them or give me my damn money back.





MACS is working for Cbid now...let him know about it
edin508 Offline
#58 Posted:
Joined: 06-19-2012
Posts: 4,647
OUTRAGE!!
edin508 Offline
#59 Posted:
Joined: 06-19-2012
Posts: 4,647
OUTRAGE!!
JadeRose Offline
#60 Posted:
Joined: 05-15-2008
Posts: 19,525
Double post outrage
8trackdisco Offline
#61 Posted:
Joined: 11-06-2004
Posts: 59,992
JadeRose wrote:
Wow! I guess I look at it a bit differently. While I'm sorry the CS ladies are taking a beating, this is the business they (CBID) are in. They take orders and ship orders from a website. They do a software upgrade and it goes spectacularly wrong. Tells me their IT dept didn't do enough beta testing. They need to get their $hit together or someone else will. I haven't ordered anything for a long time so this hasn't affected me at all....I'm just saying. Yes, we love them because we love this forum and the ladies, but if I was just buying smokes, this would piss me off and I would be doing exactly what all these people bitching are doing. And then I would tell you to go f*ck yourself for being an obvious shill. Flapper


Careful on blaming the IT department. In my experience in big box employers, upgrades go like this...

-An executive with an expensive haircut decides an upgrade is to be made by an arbitrary date.
-fewer resources are available to complete the mission, or the Haircut wants this done on the cheap.
-the project gets behind because of the above.
-the IT project team runs into unforeseen circumstances.
-because that same exec is trying to save money, sub contractors in a second world country are also on the project, but not pulling their weight because they personally don't have any skin in the game.
-the IT project manager updates the Haircut in the $2,000 suit of the issues.
-the Haircut, believing themselves to be omnipotent powers on the corporate battlefield has ego on the line and ignores the pleas of the PM. Reiterating this needs to be delivered on the date set- helll or high water.
-IT is forced to skip 70% of their testing in order to hit the date.
-It rolls out, hell and high water is everywhere.
-the Haircut is furious and lays it at the feet of the Project Manager.

Everybody knows this is all on The Haircut, but you can't say that. The PM Takes the Ashe ramming, thanks Haircut for the feedback and promises to do better next time.

Tidal Waves of chit hit the Customer Support people- usually on the lower end of the company pay grade.

That is how it works in the real world.
tamapatom Offline
#62 Posted:
Joined: 03-19-2015
Posts: 7,381
Is Dilbert the PM on this?
8trackdisco Offline
#63 Posted:
Joined: 11-06-2004
Posts: 59,992
tamapatom wrote:
Is Dilbert the PM on this?


.....I'm guessing, Yes.
Speyside Offline
#64 Posted:
Joined: 03-16-2015
Posts: 13,106
I was thinking Homer Simpson.
Speyside Offline
#65 Posted:
Joined: 03-16-2015
Posts: 13,106
Of course Mr. Burns would be the suit.
tonygraz Offline
#66 Posted:
Joined: 08-11-2008
Posts: 20,175
MACS wrote:
240? Exaggerating like a fisherman, eh? Beer


Not really: https://www.youtube.com/watch?v=fSTWmz79GV4
emma447 Offline
#67 Posted:
Joined: 12-29-2016
Posts: 49
8trackdisco wrote:
Careful on blaming the IT department. In my experience in big box employers, upgrades go like this...

-An executive with an expensive haircut decides an upgrade is to be made by an arbitrary date.
-fewer resources are available to complete the mission, or the Haircut wants this done on the cheap.
-the project gets behind because of the above.
-the IT project team runs into unforeseen circumstances.
-because that same exec is trying to save money, sub contractors in a second world country are also on the project, but not pulling their weight because they personally don't have any skin in the game.
-the IT project manager updates the Haircut in the $2,000 suit of the issues.
-the Haircut, believing themselves to be omnipotent powers on the corporate battlefield has ego on the line and ignores the pleas of the PM. Reiterating this needs to be delivered on the date set- helll or high water.
-IT is forced to skip 70% of their testing in order to hit the date.
-It rolls out, hell and high water is everywhere.
-the Haircut is furious and lays it at the feet of the Project Manager.

Everybody knows this is all on The Haircut, but you can't say that. The PM Takes the Ashe ramming, thanks Haircut for the feedback and promises to do better next time.

Tidal Waves of chit hit the Customer Support people- usually on the lower end of the company pay grade.

That is how it works in the real world.


I don't care who caused the problem, problems happen in business all the time; the measure of a company is how they resolve the issues the come up. Its obvious in this instance CI/CB is a horrid company that is not worth its weight in dog crap. Imagine a non-niche product store did something like this and what would happen. The backlash would be so severe that they would be out of business by now. Even worse is how they do not increase staff to deal with the enormous increase in need to deal with customer issues. I worked at Century Link 12 years ago and we had a issue similar in nature and we had everyone from the C-Level down on the phones taking calls to fix things.

This company is a joke and does not deserve any of our money. I'm simply waiting to get me issues resolved and I am out. I've been a customer for over 10 years on various accounts and this is flat out unacceptable. Then to have a order missing for a month and to tell me they have to put a USPS tracer on it that can take another month to resolve when you have $200 of my money...F-you CBid. You can deal with my credit card company, and since I know you're too overwhelmed to reply I will get my money back in 10 days.
JadeRose Offline
#68 Posted:
Joined: 05-15-2008
Posts: 19,525
8trackdisco wrote:
Careful on blaming the IT department. In my experience in big box employers, upgrades go like this...

-An executive with an expensive haircut decides an upgrade is to be made by an arbitrary date.
-fewer resources are available to complete the mission, or the Haircut wants this done on the cheap.
-the project gets behind because of the above.
-the IT project team runs into unforeseen circumstances.
-because that same exec is trying to save money, sub contractors in a second world country are also on the project, but not pulling their weight because they personally don't have any skin in the game.
-the IT project manager updates the Haircut in the $2,000 suit of the issues.
-the Haircut, believing themselves to be omnipotent powers on the corporate battlefield has ego on the line and ignores the pleas of the PM. Reiterating this needs to be delivered on the date set- helll or high water.
-IT is forced to skip 70% of their testing in order to hit the date.
-It rolls out, hell and high water is everywhere.
-the Haircut is furious and lays it at the feet of the Project Manager.

Everybody knows this is all on The Haircut, but you can't say that. The PM Takes the Ashe ramming, thanks Haircut for the feedback and promises to do better next time.

Tidal Waves of chit hit the Customer Support people- usually on the lower end of the company pay grade.

That is how it works in the real world.




Perfectly aware of how it works in the real world. I live in it, too. This is what CBID does. They don't do anything else and they do have competition. If my company just suddenly stopped being able to fulfill the orders for the products we make and sell, our customers would go elsewhere. Period. We've been around here a long time and know how good they are. Imagine if we hadn't been here for years and just decided to try it out? We'd all be emma447.
rtgokie Offline
#69 Posted:
Joined: 09-11-2009
Posts: 2
I'm a noob poster - not a noob bidder. I've spent thousands of $ on Cbid and I will continue to spend more. I'm still bidding, I'm still winning some bids and getting some shipments in pieces. Everyone's reality is different. My reality is that I win some bids then when - AND ONLY WHEN - the items ship, my card is charged. So, that's my reality. So if an order or two gets delayed or maybe even never is shipped, it's no big deal to me. The only thing it cost me is a little bit of time. Maybe in the end some of the folks that are so mad will never come back. It's their loss. They came to cbid to get good prices on cigars. I know, I know...but they didn't get their cigars. OK - move on. I bet us "long-timers" aren't going anywhere in the end. Is this a black eye on CI/Cbid? Of course, but if you have ever been a small business owner you know they are doing what they can to fix it and make it right. They have had too good of a reputation in the past to make me think otherwise. Maybe this means a month from now I'll get even better deals when all of the chaff is gone. If so...Thanks CBid!
KingoftheCove Online
#70 Posted:
Joined: 10-08-2011
Posts: 7,600
8trackdisco wrote:
Careful on blaming the IT department. In my experience in big box employers, upgrades go like this...

-An executive with an expensive haircut decides an upgrade is to be made by an arbitrary date.
-fewer resources are available to complete the mission, or the Haircut wants this done on the cheap.
-the project gets behind because of the above.
-the IT project team runs into unforeseen circumstances.
-because that same exec is trying to save money, sub contractors in a second world country are also on the project, but not pulling their weight because they personally don't have any skin in the game.
-the IT project manager updates the Haircut in the $2,000 suit of the issues.
-the Haircut, believing themselves to be omnipotent powers on the corporate battlefield has ego on the line and ignores the pleas of the PM. Reiterating this needs to be delivered on the date set- helll or high water.
-IT is forced to skip 70% of their testing in order to hit the date.
-It rolls out, hell and high water is everywhere.
-the Haircut is furious and lays it at the feet of the Project Manager.

Everybody knows this is all on The Haircut, but you can't say that. The PM Takes the Ashe ramming, thanks Haircut for the feedback and promises to do better next time.

Tidal Waves of chit hit the Customer Support people- usually on the lower end of the company pay grade.

That is how it works in the real world.

I totally disagree.
What you're saying MAY have in fact been the case in the 90s.......the early days of online db and such.
This is 2017.
There is no excuse.........period........third time I have made this point.

teedubbya Offline
#71 Posted:
Joined: 08-14-2003
Posts: 95,637
One thing is for sure. MACS does have a nice haircut.
teedubbya Offline
#72 Posted:
Joined: 08-14-2003
Posts: 95,637
I've been through many systems conversations and upgrades over the years and find 8tracks experience fascinating because I beleive it's his experience.

Mine goes more like this. We have a system or systems that over the years have had stop gap fixes over the years using chicken wire and spaghetti programming. Maybe it's our own or a result of an acquisition. While the fixes allow us to continue over the years they add up to a clunky system only manageable by those with history or a house of cards ready to crash.

Long term it must be fixed/changed but it's a tough decision due to the short term pain you know will come. The problem with old Frankenstein systems is you will never get the data and systems/processes to transfer cleanly so you do your best and at some point jump.

Then you must clean up and you almost always underestimate what that is going to take. And your CS types take it on the chin while 8tracks haircut types hide behind them like smalle deaked cuckholds.

It sounds like cigarbid made sure they could take and send new orders. This new revenue is their priority. In the grand scheme of things the orders caught in the wrinkle are minimal and the CS will take it on the chin from that small group that seems big in the moment but isn't.

And in the long run everything will be better.
teedubbya Offline
#73 Posted:
Joined: 08-14-2003
Posts: 95,637
And while communication can minimize most things and make it better the haircut cuckhold never wants to admit a screw up or mess so makes the predictable mistake of being silent and letting things fester.

They justify this by saying it really is a small group and it will get resolved which is accurate but completely tone deaf to those caught up in it. It's bad business but they still get their pay and it's the lower level CS types paying the price. They are expendable.

And maybe just maybe they can convince Freddy Mercury or Ron Jeremy to carry their water for them.
JadeRose Offline
#74 Posted:
Joined: 05-15-2008
Posts: 19,525
teedubbya wrote:
One thing is for sure. MACS does have a nice haircut.




On this we can agree. He is a sexy beast.
delta1 Offline
#75 Posted:
Joined: 11-23-2011
Posts: 28,754
you should see his long, thick and stiff pole...
8trackdisco Offline
#76 Posted:
Joined: 11-06-2004
Posts: 59,992
KingoftheCove wrote:
I totally disagree.
What you're saying MAY have in fact been the case in the 90s.......the early days of online db and such.
This is 2017.
There is no excuse.........period........third time I have made this point.



You can disagree, reasonable people do.

Do you currently work in a corporate environment with over 1,000 employees?
8trackdisco Offline
#77 Posted:
Joined: 11-06-2004
Posts: 59,992
Hey, the more people that leave, the easier it will be for the rest of us to get cigars are better prices.

I'd encourage all of you who are disappointed to teach the company a lesson and leave.

Or... keep crying like the spoiled brats you are.

Wait until you get some real adversity in your apparently charmed lives.

Stay.
Leave.

It doesn't matter to me, just quit.... your.... bittchin.
corey sellers Offline
#78 Posted:
Joined: 08-21-2011
Posts: 10,338
Applause Applause Applause Applause Applause Applause Applause Applause Applause Applause Applause

Beer

Brick wall

ram27bat
MACS Offline
#79 Posted:
Joined: 02-26-2004
Posts: 79,593
Can I get a RAM approval to run this as a concurrent 500? Gonz
steveseidel Offline
#80 Posted:
Joined: 03-27-2011
Posts: 24
emma447 wrote:
I don't care who caused the problem, problems happen in business all the time; the measure of a company is how they resolve the issues the come up. Its obvious in this instance CI/CB is a horrid company that is not worth its weight in dog crap. Imagine a non-niche product store did something like this and what would happen. The backlash would be so severe that they would be out of business by now. Even worse is how they do not increase staff to deal with the enormous increase in need to deal with customer issues. I worked at Century Link 12 years ago and we had a issue similar in nature and we had everyone from the C-Level down on the phones taking calls to fix things.

This company is a joke and does not deserve any of our money. I'm simply waiting to get me issues resolved and I am out. I've been a customer for over 10 years on various accounts and this is flat out unacceptable. Then to have a order missing for a month and to tell me they have to put a USPS tracer on it that can take another month to resolve when you have $200 of my money...F-you CBid. You can deal with my credit card company, and since I know you're too overwhelmed to reply I will get my money back in 10 days.

NOW THAT'S A REAL POST. WELL SAID. THANKS FOR BEING REAL!!!
qmech Offline
#81 Posted:
Joined: 06-17-2016
Posts: 970
Beer Ah Thanks for reminding me I need to go to the barber!!!Beer
Q
tamapatom Offline
#82 Posted:
Joined: 03-19-2015
Posts: 7,381
When the title and the description are two different cigars, what is the interim protocol for which one is right? This is still happening and my default in such situations is no bid but it might be an opportunity for an underbid.
KingoftheCove Online
#83 Posted:
Joined: 10-08-2011
Posts: 7,600
8trackdisco wrote:
You can disagree, reasonable people do.

Do you currently work in a corporate environment with over 1,000 employees?

No, I'm semi- retired. but I've been around a bit 8track.
I've worked for a company of one ( me).
I've worked for a company of thousands (SRI International).
I've worked for companies with 5 to 20 employees, and for one that had a few hundred.
I've been a research assistant, data analyst, lead consultant, web master, director of operations, chief financial officer, manager of e-research, and chief information officer.
I've done work in the U.S, U.K., Germany, Italy, France, and Switzerland.
Spent 25 years in the biz (pharma market research)

I think you and Macs may be misinterpreting what I'm saying.
You two are basically saying "chit happens, and here's why it happens."
And I agree.
My point is........it shouldn't happen today, to a company their size, considering the business they 're in.
Their response to crapping the bed has been less than stellar to boot.
This sort of meltdown doesn't happen at well run companies, at least that's been my experience.
8trackdisco Offline
#84 Posted:
Joined: 11-06-2004
Posts: 59,992
KingoftheCove wrote:
No, I'm semi- retired. but I've been around a bit.
I've worked for a company of thousands.

My point is........it shouldn't happen today, to a company their size, considering the business they 're in.
Their response to crapping the bed has been less than stellar to boot.
This sort of meltdown doesn't happen at well run companies, at least that's been my experience.


It shouldn't happen, but it does. Significant software upgrades cost big dollars, and that financial can gets continually kicked down the road. departments and companies have ever shrinking budgets- excluding the Silicon Valley sweethearts.

The reason their response is crapping the bed, is twofold. The IT guys & gals are already behind on the next project. The Customer Support department isn't staffed for a threefold increase in calls. Many of them putting in ot.

Meltdowns don't happen at we'll run companies? All it takes is one good fumble and a company can go from highly esteemed to a laughingstock overnight.

You can look at AIG, Enron, or Price Waterhouse Cooper has a quick handful of examples.
KingoftheCove Online
#85 Posted:
Joined: 10-08-2011
Posts: 7,600
8trackdisco wrote:
It shouldn't happen, but it does. Significant software upgrades cost big dollars, and that financial can gets continually kicked down the road. departments and companies have ever shrinking budgets- excluding the Silicon Valley sweethearts.

The reason their response is crapping the bed, is twofold. The IT guys & gals are already behind on the next project. The Customer Support department isn't staffed for a threefold increase in calls. Many of them putting in ot.

Meltdowns don't happen at we'll run companies? All it takes is one good fumble and a company can go from highly esteemed to a laughingstock overnight.

You can look at AIG, Enron, or Price Waterhouse Cooper has a quick handful of examples.

AIG?? ONE good fumble???
Please! Same goes for Enron and PWC.
This is apples and oranges, but whatever...........we can just agree to disagree.
8trackdisco Offline
#86 Posted:
Joined: 11-06-2004
Posts: 59,992
KingoftheCove wrote:
AIG?? ONE good fumble???
Please! Same goes for Enron and PWC.
This is apples and oranges, but whatever...........we can just agree to disagree.


See, the Cbid thing isn't that big of a deal. Gonz
JadeRose Offline
#87 Posted:
Joined: 05-15-2008
Posts: 19,525
delta1 wrote:
you should see his long, thick and stiff pole...




I'd love to fondle his pole sometime and let him fondle mine!
teedubbya Offline
#88 Posted:
Joined: 08-14-2003
Posts: 95,637
In fairness we have no clue what is really happening behind the scenes at cigarbid. Our experiences are our experiences. Mine are slightly different than 8s and what is really happening could be very different than both of our experiences.

We have no idea what their it staffs are up to or what their next project is. All we know is what we see as customers.

I see people bitching and it looks like a huge issue. What I don't see is the total picture and what went right. I agree with 8 that they likely were not staffed well enough in CS to handle it. Still aren't apparantly. Been in the CS role a few times in that scenario. It's brutal.

If we are comparing Richard size my experiences I'm referring to were with international well known companies (S&P 500) with tens of thousands of people in positions ranging from front line CS to middle management. And even with that experience imma dumb ass.
WSC Offline
#89 Posted:
Joined: 10-19-2015
Posts: 48
I ordered all of this year's cigars last year, at last year's prices, but I do feel your pain. It must be a bit like heroin withdrawal.
jeffjb79 Offline
#90 Posted:
Joined: 01-08-2011
Posts: 1
Cigarbid dosen't care....they already have your money.
opelmanta1900 Offline
#91 Posted:
Joined: 01-10-2012
Posts: 13,954
I heard cigarbid doesn't care about black people... could just be a rumor...
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