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HORRIBLE CUSTOMER SERVICE
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Zildjiank Offline
#1 Posted: Mon, Jun 26 2017, 2:02 PM EST
Joined: 10-22-2016
Posts: 19
Hello All, I can't believe what has been happening with this place.

The customer service agent just hung up on me after I called to inquire WHERE MY REFUND WAS- AFTER THEY HAD IT BACK FOR 30 DAYS. I was told I should have the money refunded within 30 days. Well not only is it not in my bank account, but they now have the cigars AND the money.

When I ask whether the agent can send an inquiry of processing my return, she rudely stated that "I've already told you there's nothing I can do- the returns department is backed up and will return it 'when they get to it'".....

When they get to it? Or conveniently forget? CIGARBID- RETURN MY MONEY. You have the product and my money- the only place we go to from here is claiming FRAUD AND A SCAM.

Be wary of this place, I think they are used to taking your money and never really providing returns of ANY KIND AND OR ANY ETA of when they may get it back to you......
ZRX1200 Offline
#2 Posted: Mon, Jun 26 2017, 2:05 PM EST
Joined: 07-08-2007
Posts: 60,599
Nice first post buddy.

How much $ did they soak you for?

Did you try emailing [email protected] ? He's a big mucky muck
jjanecka Offline
#3 Posted: Mon, Jun 26 2017, 2:07 PM EST
Joined: 12-08-2015
Posts: 4,334
DrafterX can refund you your money, just send him a PM with your creditcard information and address.
teedubbya Offline
#4 Posted: Mon, Jun 26 2017, 2:30 PM EST
Joined: 08-14-2003
Posts: 95,637
https://www.youtube.com/watch?v=I9S7ScQfjSk
Zildjiank Offline
#5 Posted: Mon, Jun 26 2017, 2:51 PM EST
Joined: 10-22-2016
Posts: 19
ZRX1200 wrote:
Nice first post buddy.

How much $ did they soak you for?

Did you try emailing [email protected] ? He's a big mucky muck



I will email him- thank you. First post after 3-4 calls/emails to customer service and a hang up.
$175 not refunded after 30days of them having my product? Yes it calls for a little shout out.
Zildjiank Offline
#6 Posted: Mon, Jun 26 2017, 3:12 PM EST
Joined: 10-22-2016
Posts: 19
ZRX1200 wrote:
Nice first post buddy.

How much $ did they soak you for?

Did you try emailing [email protected] ? He's a big mucky muck


This email did not work...
gummy jones Offline
#7 Posted: Mon, Jun 26 2017, 3:16 PM EST
Joined: 07-06-2015
Posts: 7,969
do a search for mr.jones and pm him
he is the customer service guy here
i dont know how to link his handle or i would
mention s.s.g. (site satisfaction guarantee) and he will take care of you
jjanecka Offline
#8 Posted: Mon, Jun 26 2017, 3:20 PM EST
Joined: 12-08-2015
Posts: 4,334
Oh yeah! Mr Jones is the best! He had my issue resolved in less than two days.
victor809 Offline
#9 Posted: Mon, Jun 26 2017, 3:21 PM EST
Joined: 10-14-2011
Posts: 23,866
I heard about that SSG initiative cigarbid was trying to implement. I think the customer service reps get graded on their SSG milestones... definitely need to bring that up if you talk to Me jones...
dstieger Offline
#10 Posted: Mon, Jun 26 2017, 3:25 PM EST
Joined: 06-22-2007
Posts: 10,889
Challenging to get through on phone or by message, but once I reached CS, resolution was swift and satisfactory.
Hank_The_Tank Offline
#11 Posted: Mon, Jun 26 2017, 3:26 PM EST
Joined: 11-15-2016
Posts: 3,677
I also agree on Mr. Jones. He should be able to fix the problem pretty quick
cameroon Offline
#12 Posted: Mon, Jun 26 2017, 4:28 PM EST
Joined: 04-06-2014
Posts: 810
Zildjiank wrote:
Hello All, I can't believe what has been happening with this place.

The customer service agent just hung up on me after I called to inquire WHERE MY REFUND WAS- AFTER THEY HAD IT BACK FOR 30 DAYS. I was told I should have the money refunded within 30 days. Well not only is it not in my bank account, but they now have the cigars AND the money.

When I ask whether the agent can send an inquiry of processing my return, she rudely stated that "I've already told you there's nothing I can do- the returns department is backed up and will return it 'when they get to it'".....

When they get to it? Or conveniently forget? CIGARBID- RETURN MY MONEY. You have the product and my money- the only place we go to from here is claiming FRAUD AND A SCAM.

Be wary of this place, I think they are used to taking your money and never really providing returns of ANY KIND AND OR ANY ETA of when they may get it back to you......


Welcome! As I'm sure you know, in Turkish a "zildjiank" is "a man who dresses like a woman for the purpose of sexually gratifying other men." Bearing that in mind, do you care if we call you Winnie the Whiner?
Hillbillyjosh770 Offline
#13 Posted: Mon, Jun 26 2017, 4:31 PM EST
Joined: 02-09-2014
Posts: 2,999
Zildjiank wrote:
Hello All, I can't believe what has been happening with this place.

The customer service agent just hung up on me after I called to inquire WHERE MY REFUND WAS- AFTER THEY HAD IT BACK FOR 30 DAYS. I was told I should have the money refunded within 30 days. Well not only is it not in my bank account, but they now have the cigars AND the money.

When I ask whether the agent can send an inquiry of processing my return, she rudely stated that "I've already told you there's nothing I can do- the returns department is backed up and will return it 'when they get to it'".....

When they get to it? Or conveniently forget? CIGARBID- RETURN MY MONEY. You have the product and my money- the only place we go to from here is claiming FRAUD AND A SCAM.

Be wary of this place, I think they are used to taking your money and never really providing returns of ANY KIND AND OR ANY ETA of when they may get it back to you......








Returning to forum without posting...
opelmanta1900 Offline
#14 Posted: Mon, Jun 26 2017, 4:35 PM EST
Joined: 01-10-2012
Posts: 13,954
Zildjiank wrote:
Hello All, I can't believe what has been happening with this place.

The customer service agent just hung up on me after I called to inquire WHERE MY REFUND WAS- AFTER THEY HAD IT BACK FOR 30 DAYS. I was told I should have the money refunded within 30 days. Well not only is it not in my bank account, but they now have the cigars AND the money.

When I ask whether the agent can send an inquiry of processing my return, she rudely stated that "I've already told you there's nothing I can do- the returns department is backed up and will return it 'when they get to it'".....

When they get to it? Or conveniently forget? CIGARBID- RETURN MY MONEY. You have the product and my money- the only place we go to from here is claiming FRAUD AND A SCAM.

Be wary of this place, I think they are used to taking your money and never really providing returns of ANY KIND AND OR ANY ETA of when they may get it back to you......


same exact thing happened to me... know what I did? went to the library and used one of several anonymous email accounts to send customer service pictures of my butthole... every single day... for 7 months...
bassman45 Offline
#15 Posted: Mon, Jun 26 2017, 4:42 PM EST
Joined: 07-05-2009
Posts: 4,091
Lmao,you guys are nuts!
victor809 Offline
#16 Posted: Mon, Jun 26 2017, 4:51 PM EST
Joined: 10-14-2011
Posts: 23,866
Just a point of clarification zoldan...
If you do choose to send customer service pictures of your butthole from library computers, make sure you take the pictures before going into the library.
Second point of note... best customer service address for that picture is [email protected]
tamapatom Offline
#17 Posted: Mon, Jun 26 2017, 5:03 PM EST
Joined: 03-19-2015
Posts: 7,381
Sometimes Mr. Jones is busy, so if you want a quick response just playfully suggest that you will follow him around and stake out his hut until he does. Remind him several times about the SSG guarantee and be firm when you tell him you want the money. He has given it to so many other SSG customers.
Mr. Jones Offline
#18 Posted: Mon, Jun 26 2017, 5:03 PM EST
Joined: 06-12-2005
Posts: 19,421
Hey

Z.O.L.T.A.R.

"The FORTUNE TELLER"...
I see your future ....if you get within 50 yards-0-my cabin...major spot-lights come on and a warning
Siren rings ...with the STANDARD CLAYMORE
MINE "REPORTS" if you come any closer...

I have no CUSTOMER SERVICE ADVICE...OTHER THAN THEY HAVE ALWAYS TREATED ME
GRRRRRREAT!!!

Pay no attention to these SMART AZZES and references to "SSG" policies...they do not
Exist.
8trackdisco Offline
#19 Posted: Mon, Jun 26 2017, 5:05 PM EST
Joined: 11-06-2004
Posts: 60,075
opelmanta1900 wrote:
same exact thing happened to me... know what I did? went to the library and used one of several anonymous email accounts to send customer service pictures of my butthole... every single day... for 7 months...


Yep, did that when things went bad for me. I got a five Nub sampler for free.
jjanecka Offline
#20 Posted: Mon, Jun 26 2017, 5:40 PM EST
Joined: 12-08-2015
Posts: 4,334
victor809 wrote:
Just a point of clarification zoldan...
If you do choose to send customer service pictures of your butthole from library computers, make sure you take the pictures before going into the library.
Second point of note... best customer service address for that picture is [email protected]


That is brutal Vic
danmdevries Offline
#21 Posted: Mon, Jun 26 2017, 5:44 PM EST
Joined: 02-11-2014
Posts: 17,365
8trackdisco wrote:
Yep, did that when things went bad for me. I got a five Nub sampler for free.


I only got one nub. Eh?
opelmanta1900 Offline
#22 Posted: Mon, Jun 26 2017, 5:46 PM EST
Joined: 01-10-2012
Posts: 13,954
victor809 wrote:
Just a point of clarification zoldan...
If you do choose to send customer service pictures of your butthole from library computers, make sure you take the pictures before going into the library.
Second point of note... best customer service address for that picture is [email protected]

not true, not true... library computers have webcams and it's my first amednment right as a you-knighted states citizen to use that webcam to photograph my butt cheeks - both upon and betwixt... plus they can't charge you with indecent exposure if you don't make eye contact with anyone under the age of 15... know the law!
Mr. Jones Offline
#23 Posted: Mon, Jun 26 2017, 6:11 PM EST
Joined: 06-12-2005
Posts: 19,421
#7 gummy

U *****er...

Zoltar pm'd me...

U bastid!!!

U will pay.... D.E.A.R.L.Y.

BWUHAHAHAHAHA!!!
frankj1 Offline
#24 Posted: Mon, Jun 26 2017, 6:30 PM EST
Joined: 02-08-2007
Posts: 44,221
Mr. Jones wrote:
#7 gummy

U *****er...

Zoltar pm'd me...

U bastid!!!

U will pay.... D.E.A.R.L.Y.

BWUHAHAHAHAHA!!!

good customer service has a price.
teedubbya Offline
#25 Posted: Mon, Jun 26 2017, 6:40 PM EST
Joined: 08-14-2003
Posts: 95,637
Wait...what??? It's supposed to be our own butthole? I owe drafter an apology.
opelmanta1900 Offline
#26 Posted: Mon, Jun 26 2017, 6:41 PM EST
Joined: 01-10-2012
Posts: 13,954
and probably a dinner too...
teedubbya Offline
#27 Posted: Mon, Jun 26 2017, 6:42 PM EST
Joined: 08-14-2003
Posts: 95,637
Hopefully he do snot eat corn this time
corey sellers Offline
#28 Posted: Mon, Jun 26 2017, 6:42 PM EST
Joined: 08-21-2011
Posts: 10,363
Lmao good shiat there gummy
teedubbya Offline
#29 Posted: Mon, Jun 26 2017, 6:42 PM EST
Joined: 08-14-2003
Posts: 95,637
Was gonna fix it but do snot is bettah
bgz Offline
#30 Posted: Mon, Jun 26 2017, 6:44 PM EST
Joined: 07-29-2014
Posts: 13,023
lmfao gummy...
Hillbillyjosh770 Offline
#31 Posted: Mon, Jun 26 2017, 6:45 PM EST
Joined: 02-09-2014
Posts: 2,999
Mr. Jones wrote:
#7 gummy

U *****er...

Zoltar pm'd me...

U bastid!!!

U will pay.... D.E.A.R.L.Y.

BWUHAHAHAHAHA!!!



LOL LOL LOL LOL prompt too!
victor809 Offline
#32 Posted: Mon, Jun 26 2017, 6:54 PM EST
Joined: 10-14-2011
Posts: 23,866
Wonder if he was prompt with the butthole pics...
corey sellers Offline
#33 Posted: Mon, Jun 26 2017, 7:09 PM EST
Joined: 08-21-2011
Posts: 10,363
And how much corn was in the pictures
gummy jones Offline
#34 Posted: Mon, Jun 26 2017, 10:16 PM EST
Joined: 07-06-2015
Posts: 7,969
#23 uncle Jones

Site Satisfaction Guarantee is a big responsibility but it's what keeps most of us coming back
ZRX1200 Offline
#35 Posted: Tue, Jun 27 2017, 12:57 AM EST
Joined: 07-08-2007
Posts: 60,599
Call me bro:
214-914-3337

Sorry about the email mix up here's mine:
[email protected]
tamapatom Offline
#36 Posted: Tue, Jun 27 2017, 7:00 AM EST
Joined: 03-19-2015
Posts: 7,381
gummy jones wrote:
#23 uncle Jones

Site Satisfaction Guarantee is a big responsibility but it's what keeps most of us coming back

He plays hard to get but he loves satisfying his SSG responsibility. Third time is the charm.
Hillbillyjosh770 Offline
#37 Posted: Tue, Jun 27 2017, 7:47 AM EST
Joined: 02-09-2014
Posts: 2,999
I've never had a single problem. From here, the mothership, and now pipes and cigars.

I can't imagine how many orders they have to pick, pull, and ship.

Accidents happen, they are sorry, but don't get rude with them.

You will get better results if you treat them the respect they deserve.

On the behalf of myself and everyone on this board, we apologize your having this issue.

But don't rub Cbids Nose in it.

I think if you were to come at us with a question like: has this ever happened to yaw? You probably would have recieved much more substational. answers
Hillbillyjosh770 Offline
#38 Posted: Tue, Jun 27 2017, 7:50 AM EST
Joined: 02-09-2014
Posts: 2,999
Mr. Jones wrote:
Hey

Z.O.L.T.A.R.

"The FORTUNE TELLER"...
I see your future ....if you get within 50 yards-0-my cabin...major spot-lights come on and a warning
Siren rings ...with the STANDARD CLAYMORE
MINE "REPORTS" if you come any closer...

I have no CUSTOMER SERVICE ADVICE...OTHER THAN THEY HAVE ALWAYS TREATED ME
GRRRRRREAT!!!

Pay no attention to these SMART AZZES and references to "SSG" policies...they do not
Exist.



Says: Chief CSR...
DrMaddVibe Offline
#39 Posted: Tue, Jun 27 2017, 7:53 AM EST
Joined: 10-21-2000
Posts: 55,424
Zildjiank wrote:
Hello All, I can't believe what has been happening with this place.

The customer service agent just hung up on me after I called to inquire WHERE MY REFUND WAS- AFTER THEY HAD IT BACK FOR 30 DAYS. I was told I should have the money refunded within 30 days. Well not only is it not in my bank account, but they now have the cigars AND the money.

When I ask whether the agent can send an inquiry of processing my return, she rudely stated that "I've already told you there's nothing I can do- the returns department is backed up and will return it 'when they get to it'".....

When they get to it? Or conveniently forget? CIGARBID- RETURN MY MONEY. You have the product and my money- the only place we go to from here is claiming FRAUD AND A SCAM.

Be wary of this place, I think they are used to taking your money and never really providing returns of ANY KIND AND OR ANY ETA of when they may get it back to you......



Hello!

I can't believe what's happening here either! It's appalling!

Whining little crybabies with their look at me threads littering up the place. What are we to do? Oh yeah, that's right...I almost forgot! We LAUGH AT YOU! We make jokes ABOUT YOU! The ENTIRE site will now remember what a little bitch you are whining about the lies you're telling. Take your lying ass somewhere where they care about lying...like PUFF.COM. Tell them I sent you. You'll get VIP treatment if you do!
DrMaddVibe Offline
#40 Posted: Tue, Jun 27 2017, 7:54 AM EST
Joined: 10-21-2000
Posts: 55,424
Zildjiank wrote:
This email did not work...



try this one...

www.idowhatpeopletellmetodoandisuck.org
Zildjiank Offline
#41 Posted: Wed, Jul 5 2017, 4:19 PM EST
Joined: 10-22-2016
Posts: 19
Still no refund... It's funny you guys have the time to respond as much as you have- yet no one has said anything of their return experience. Anyone had a return before? Or does everyone pretty much suck this places N*&$? The $175 they owe me could be used for much better purposes than just sitting there- so yeah call me a cry baby if you want- however I'm sure not even your pallet could pick up the subtlety of what even made my batch bad in the first place. Upon second look- this place pretty much has only junk anyway. Can't even find Padrons here, the standard of a good cigar.
teedubbya Offline
#42 Posted: Wed, Jul 5 2017, 4:44 PM EST
Joined: 08-14-2003
Posts: 95,637
cry baby

you told me to
MACS Offline
#43 Posted: Wed, Jul 5 2017, 4:49 PM EST
Joined: 02-26-2004
Posts: 79,774
teedubbya wrote:
cry baby

you told me to


Stop interrupting him. He's busy telling the rest of us we know nothing about cigars... and Padrons are the industry standard and stuff.

Listen and learn, dummy.
teedubbya Offline
#44 Posted: Wed, Jul 5 2017, 4:55 PM EST
Joined: 08-14-2003
Posts: 95,637
I'm sorry
Zildjiank Offline
#45 Posted: Wed, Jul 5 2017, 4:59 PM EST
Joined: 10-22-2016
Posts: 19
Hillbillyjosh770 wrote:
I've never had a single problem. From here, the mothership, and now pipes and cigars.

I can't imagine how many orders they have to pick, pull, and ship.

Accidents happen, they are sorry, but don't get rude with them.

You will get better results if you treat them the respect they deserve.

On the behalf of myself and everyone on this board, we apologize your having this issue.

But don't rub Cbids Nose in it.

I think if you were to come at us with a question like: has this ever happened to yaw? You probably would have recieved much more substational. answers


Seriously. You all need to get a life. 30 days+ for a refund is insanely long- and I have a feeling it will be even more if not just overlooked and never returned. Its called bad customer service - you guys will experience it when you need something back from them and are met with BS answers and rude hang ups. This forum is available as a means for voicing my experience- it's just a little weird how gung ho you guys are about Vegas 5 cigars. You're right- probably nothing better out there..Padron is a standard dumb&$$ - I've been smoking everything else for 10 years so whatever you think of I have probably tried. You're more than welcome to tell me your standard- But 5 Vegas is no standard. I'm actually not surprised at the responses I've had. It all makes sense now.
teedubbya Offline
#46 Posted: Wed, Jul 5 2017, 5:00 PM EST
Joined: 08-14-2003
Posts: 95,637
LOL

you funny


I just looked ... in the roughly the last 10 years I have spent exactly $390.82 in here. I don't see one 5 vegas. $39 a year. And my orders were 7/16, 4/15, 6/14, 6/13, 3/09

I be a true fan boi
Zildjiank Offline
#47 Posted: Wed, Jul 5 2017, 5:09 PM EST
Joined: 10-22-2016
Posts: 19
MACS wrote:
Stop interrupting him. He's busy telling the rest of us we know nothing about cigars... and Padrons are the industry standard and stuff.

Listen and learn, dummy.


No one said you know nothing. I will say you may not be able to afford them however - as I can see you spend quite a lot of time posting 60K quotes on a discount cigar site. It's Too bad- they really are good. I would start with the low line $6 Padrons- I think that may be in your price range. But as I stated before, how do you get them!? Your favorite Cigarbid.com has none! Oh....you're right. 5 Vegas is an excellent standard substitution!
teedubbya Offline
#48 Posted: Wed, Jul 5 2017, 5:10 PM EST
Joined: 08-14-2003
Posts: 95,637
Zildjiank wrote:
No one said you know nothing. I will say you may not be able to afford them however - as I can see you spend quite a lot of time posting 60K quotes on a discount cigar site. It's Too bad- they really are good. I would start with the low line $6 Padrons- I think that may be in your price range. But as I stated before, how do you get them!? Your favorite Cigarbid.com has none! Oh....you're right. 5 Vegas is an excellent standard substitution!



bahahahahahah



keep it comming LOLOLOLOL


MACS may be a freddie mercury crossed with ron jeramy crossed with bea aurther look alike... but he does know a good cigar when he smokes one and has smoked cigars you will only read about.
Zildjiank Offline
#49 Posted: Wed, Jul 5 2017, 5:12 PM EST
Joined: 10-22-2016
Posts: 19
teedubbya wrote:
LOL

you funny


I just looked ... in the roughly the last 10 years I have spent exactly $390.82 in here. I don't see one 5 vegas. $39 a year. And my orders were 7/16, 4/15, 6/14, 6/13, 3/09

I be a true fan boi



Now- I do believe you... Only $300 or so makes that half of what I spent on this box. Serves me right for trying to get half off on a box once in awhileThink
teedubbya Offline
#50 Posted: Wed, Jul 5 2017, 5:13 PM EST
Joined: 08-14-2003
Posts: 95,637
Zildjiank wrote:
Now- I do believe you... Only $300 or so makes that half of what I spent on this box. Serves me right for trying to get half off on a box once in awhileThink



I just buy elsewhere to be honest. They don't have what I like to smoke, but they do have good prices sometimes and I do think the CS and folks working there are good people. I really like the people in this forum however. Don't be a deke and you might make some pretty knowledgeable friends.
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