Mrs. dpnewell wrote:So, if I take my two Xi-8 cutters (the best dang cutters I've ever owned before they dulled) to a Xikar retailer they'll hand me two new ones?
I've never heard of an Xi-8, but maybe you mean the X8, M8 or maybe X875, or something else. However (from my best current understanding anyway) if it's a "real", mainline Xikar product that is, or was in the past, shown on their xikar.com website, and if it actually says Xikar somewhere on the item's body, yes you can either mail it to them and they'll send you a free brand-new one (all you pay is the postage to them, they pay the postage back to you), or you can go into any authorized Xikar dealer and they'll simply hand you a free new one. No proof-of-purchase or other documentation needed: you giving them the item itself is all that's needed.
Read my note above about the non-"real", non-mainline, "[whatever] BY Xikar" items that, I'm told, are not covered, such as the "X4 by Xikar" cutter and certain "by Xikar" lighters. None of them have Xikar anywhere on the unit itself, and none of those models has appeared on the xikar.com webpage (as far as I know). So beware, from all I've heard, there are products marketed as "by Xikar" that are not covered, but these seem to be few in number.
There are reports of some authorized dealers being grumpy or stingy and telling you "we don't do that, mail it to Xikar", but they're not supposed to do that, so I suspect few do.
By the way, EVERYTHING aside from loss or theft is covered, and will result in a replacement with a free new item. This explicitly INCLUDES things like dulled blades and even things like damage inflicted by you (accidents, etc.) and, if you want to be a perfectionist, even just wear to the finish even when the thing still works perfectly. Very impressive.
I can also confirm that it's not just one free replacement per unit, but as many as you need, forever. I have a Stratosphere and an Enigma that are each the third of their kind. In both cases, the first one broke, got another, that one broke, got another. (This is over the course of years and heavy use though). Makes sense as they require no documentation for a replacement, so how would they even KNOW how many you'd had before?, but I'm just confirming it for you guys.
Quote:If so, the next time I'm at the Reading outlets, I'm heading for the Hamburg superstore and exchanging them. Maybe I'd better call first.
David
All CI brick-and-mortar locations should be good to go with the instant over-the-counter replacements. I've done it in both the Allentown and Hamburg superstores several times.
Do it! It's the single greatest benefit of Xikar ownership!
As for the warranty changing with Xikar's buyout by Quality Importers, from all I've heard, nothing will change and the lifetime warranty will stay. Quality Importers supposedly realizes that much, if not most, of the value of the Xikar brand IS the lifetime warranty, and supposedly they want to make Xikar their "Cadillac" brand, with all their other lines below it, so it will, they claim anyway, continue to carry the lifetime warranty as before.
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