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Last post 3 years ago by ZRX1200. 24 replies replies.
Cigars International
Kattmanntoo Offline
#1 Posted:
Joined: 05-18-2006
Posts: 162
I am having an issue with Cigars International. They have shipped product to the wrong address, not once, but twice. A condescending customer service rep then tells me that it is my fault and I have to have the cigars returned or I am out of $100. I no there are cheaper places, but I used them for emergency fill-ins, Guess all of us should keep away.
dstieger Offline
#2 Posted:
Joined: 06-22-2007
Posts: 10,889
Used to be that CI and CBID (mostly?) made up for lousy warehousing and distribution with stellar customer service.
Pudding Mittens Offline
#3 Posted:
Joined: 08-15-2016
Posts: 1,291
.
This is why I keep screenshots of key pages in the ordering sequence, for each order, and I don't discard them until the entire process is complete and I have product in-hand and have verified that the proper amount was charged to my card. Actually I usually keep them all for at least a year before deleting them, just to be sure.

That way, when this kind of thing happens, you email them a screenshot of your browser that clearly shows your correct address in their address field of their order form. This proves the fault IS NOT yours, it's theirs.

No, I DID NOT enter 125 Oak Street, I entered 123 Oak Street, as seen in this screenshot. No, I DID NOT agree to pay $157 on my credit card, I only agreed to pay $102, as seen in this screenshot. No, I DID NOT have this item you sent me on my order, as seen in this screenshot of my order summary where it's not shown. Etc.

This practice has come in handy on a number of occasions when stuff like this happens.
.
opelmanta1900 Offline
#4 Posted:
Joined: 01-10-2012
Posts: 13,954
Prolly way easier to order from the mb3 place...
GhettoNigFabulous Offline
#5 Posted:
Joined: 02-19-2018
Posts: 199
Agree lately CI has been lackluster lately. Try out Amos Oak Chop or Jerry Rosen ...
bs_kwaj Offline
#6 Posted:
Joined: 02-13-2006
Posts: 5,214

So, did you set the tone with your initial phone call?

"Hello... let me speak to the idiot in charge!"

Think
sigsauer Offline
#7 Posted:
Joined: 05-31-2003
Posts: 5
email from them:

Dear Thomas Noonan,
Thank you for your recent order #1016832222 from CigarBid. Unfortunately, we are experiencing some difficulty processing your payment and cannot complete this order.
Please contact us at your earliest convenience by calling toll-free 1-800-830-4590. Our hours of operation are Monday through Friday, 9 am - 5 pm.
We would like to verify that the information we have on file is correct. Once this issue is resolved we will promptly process and ship your order.
Respectfully,
CigarBid Order Fulfillment

ANSWER THE PHONE!



sigsauer Offline
#8 Posted:
Joined: 05-31-2003
Posts: 5
this is day 3 of calling 800-830-4590.....ordered july 7th...still checking on an order i placed on cigarbid
this is the 2nd day put on endless hold..
bull**** 100%......yesterday on hold 32 minutes...no answer
today im currently at 8 mins and holding........hung up @ 13 mins

sigsauer Offline
#9 Posted:
Joined: 05-31-2003
Posts: 5
7-21-2020 13 minutes and counting
sigsauer Offline
#10 Posted:
Joined: 05-31-2003
Posts: 5
7-21-2020 21 minutes on hold
ZRX1200 Offline
#11 Posted:
Joined: 07-08-2007
Posts: 60,473
It’s only 79 miles from your house to the Mothership.
corey sellers Offline
#12 Posted:
Joined: 08-21-2011
Posts: 10,338
PM CelticBomber with your order info and he should be able to help. He has been helping alot of us here lately when we have problems.
ZRX1200 Offline
#13 Posted:
Joined: 07-08-2007
Posts: 60,473
Hop on I-476 N and haul ass noob
sigsauer Offline
#14 Posted:
Joined: 05-31-2003
Posts: 5
32 minutes and still on hold.....I ain't driving 79 miles to go get a box of cigars
ZRX1200 Offline
#15 Posted:
Joined: 07-08-2007
Posts: 60,473
How long you been on hold total? Have fun go have a great been and enjoy a cigar there.....Tell SvenR I still have pictures of him and the goat, he’ll take good care of you! The Sweds are a kind people.
ZRX1200 Offline
#16 Posted:
Joined: 07-08-2007
Posts: 60,473
Ok fine. Look I don’t normally do this but you seem like a good egg, the owner Dave is a super cool BOTL who really likes to take care of us forum members. Call the number ask for Dave and he will make it all right.

(214) 914-3337
Stogie1020 Offline
#17 Posted:
Joined: 12-19-2019
Posts: 5,226
How is it that sigsauer has posted five times in this thread but his post count shows as "1"?
illinichaser Offline
#18 Posted:
Joined: 07-24-2011
Posts: 5,772
Stogie1020 wrote:
How is it that sigsauer has posted five times in this thread but his post count shows as "1"?

shhhh. . . We don't want to get into that. . . Shame on you Shame on you

Take the blue pill. Whistle Whistle
ZRX1200 Offline
#19 Posted:
Joined: 07-08-2007
Posts: 60,473
Because you’re not a Platinum Member™️
Stogie1020 Offline
#20 Posted:
Joined: 12-19-2019
Posts: 5,226
The adjustment bureau is going to step out of my coat closet shortly, right?
delta1 Offline
#21 Posted:
Joined: 11-23-2011
Posts: 28,753
I could use an adjustment right about now...
Notthe1 Offline
#22 Posted:
Joined: 06-01-2020
Posts: 860
sigsauer wrote:
this is day 3 of calling 800-830-4590.....ordered july 7th...still checking on an order i placed on cigarbid
this is the 2nd day put on endless hold..
bull**** 100%......yesterday on hold 32 minutes...no answer
today im currently at 8 mins and holding........hung up @ 13 mins


.
some have reported being on hold for hours before someone picks up.

I know not professional, but it looks like it is becoming a thing.
midmofan Offline
#23 Posted:
Joined: 04-25-2014
Posts: 1,108
Well, in the great FWIW and YMMV departments, I placed an order with CI on the 27th, it shipped that same day and it was delivered to me on the 30th. That is the fastest I have ever gotten anything from them, going back quite a few years.

Now I did not have to call customer service about the order which is good since I probably would have still been on hold when the cigars showed up!
ZRX1200 Offline
#24 Posted:
Joined: 07-08-2007
Posts: 60,473
I’m not saying you’re also under my cone of protection, but you might be.
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