Joined: 02-05-2013 Posts: 23,680
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Zipper wrote:I won a 5 pack of Montecristo Whites. All 5 had mold on them. My total price, including shipping was $25.95. I returned them, waited two weeks, and was refunded $19.64 with no further explanation. Ive inquired two times about my $6.31, with no response, and an arrogant-like ignorance.
I dont want my money back now, I just want others to be warned. These clowns, or their affiliates, couldnt give me anything from this point forward. Buy with caution......2nd rate cigars, moldy, dried out, whatever. Look elsewhere, and spend the extra cash where they at least stand behind their products. That’s really unusual. CBid’s Customer Service has always been great. You did contact them prior to returning them, right? Typically you need an RMA (Return Merchandise Authorization) before sending anything back. If you didn’t, even with a note explaining why you were returning, they may have classified it as a return, thus subject to a re-stocking charge.
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