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Last post 3 years ago by Iloveflorida. 23 replies replies.
Customer Service?? on hold for 50 minutes
cigarnado Offline
#1 Posted:
Joined: 10-10-2004
Posts: 3
How do i get in touch with customer service i have tried twice and no luck, 51 minutes and counting
Mcdanielsamuel Offline
#2 Posted:
Joined: 04-28-2020
Posts: 611

Call and stay on the line for 1-3 hours. Or dispute charges.
cigarnado Offline
#3 Posted:
Joined: 10-10-2004
Posts: 3
I'm actually trying to pay them, its HORRIBLE. 1:23:00 MINUTES so far
ZRX1200 Offline
#4 Posted:
Joined: 07-08-2007
Posts: 60,476
Call And ask for Dave, he’s the owner of CBid and loves helping forum members even if they’re not Platinum Members™️

(214) 914-3337
Pudding Mittens Offline
#5 Posted:
Joined: 08-15-2016
Posts: 1,291
.
I made two orders, both 3 days ago, on the mothership. Still haven't shipped yet. Sent them a customer service message via their web account interface.

If they're getting in so many orders it's hard to handle, that means they're taking in lots of extra money, plenty enough to hire more people to, you know, ACTUALLY SHIP the orders, which is kind of important.
.
pete44pa Offline
#6 Posted:
Joined: 01-23-2015
Posts: 3
I’ve been on hold 90 minutes
pete44pa Offline
#7 Posted:
Joined: 01-23-2015
Posts: 3
I’ve been on hold 90 minutes
pete44pa Offline
#8 Posted:
Joined: 01-23-2015
Posts: 3
I’ve been on hold 90 minutes
victor809 Offline
#9 Posted:
Joined: 10-14-2011
Posts: 23,866
Let us know when you hit 100, we'll all give you a cheer!
victor809 Offline
#10 Posted:
Joined: 10-14-2011
Posts: 23,866
Oops! It should be 100 minutes now!

GOOOOOOOOOO PEEEEEEEETEEEE!!!!
Whistlebritches Offline
#11 Posted:
Joined: 04-23-2006
Posts: 22,127
Must be the Platinum Membership but I sniped a box last night at a great price.They've already shipped out,says delivery by 7/3/20..........I'll let y'all know.


***Update***
UPS site updated expected delivery date to 7/1/20..........They're going down for a nap anyway but having them secure in my humi makes me feel better.
Stogie1020 Offline
#12 Posted:
Joined: 12-19-2019
Posts: 5,231
Whistlebritches wrote:
Must be the Platinum Membership but I sniped a box last night at a great price.They've already shipped out,says delivery by 7/3/20..........I'll let y'all know.

Nice. Whatdidyaget?
Whistlebritches Offline
#13 Posted:
Joined: 04-23-2006
Posts: 22,127
Stogie1020 wrote:
Nice. Whatdidyaget?


Casa Fernandez Miami Aganorsa Leaf Robusto's for $60.Love their corojo wrapper and I burned through my last box about a year ago,don't take long with those 15 count boxes.I needed to stock up,I'll be back in the herf by October,hopefully sooner.
Stogie1020 Offline
#14 Posted:
Joined: 12-19-2019
Posts: 5,231
Wow, smoking deal! Especially in "these times"...

I will have to keep a lookout for a 5-er to give those (or maybe the maduro) a shot.

Can we still say "Maduro" or is that racist now?
Timbiotic Offline
#15 Posted:
Joined: 05-10-2015
Posts: 1
cigarnado wrote:
I'm actually trying to pay them, its HORRIBLE. 1:23:00 MINUTES so far

Tried twice 30 minutes each and gave up. Gonna dispute charges. I ordered $30 of 2 x 10 pack cigars and got a cheap 5 pack. I guess I’ll just dispute chargers but I want my cigars 😥

Update - Well 55 minutes and got through super friendly customer service rep. They make it right.
cigarnado Offline
#16 Posted:
Joined: 10-10-2004
Posts: 3
I finally talked to a live body at the 1:55:00 mark of their horrible hold muzak. Love the site i told them that they need to have a call back system. Gave them a new credit card and still over 24 hours hasn't been processed. I'm not sure i will ever get my cigars, didn't have alot of confidence in The nice lady.ram27bat
Mcdanielsamuel Offline
#17 Posted:
Joined: 04-28-2020
Posts: 611
cigarnado wrote:
I finally talked to a live body at the 1:55:00 mark of their horrible hold muzak. Love the site i told them that they need to have a call back system. Gave them a new credit card and still over 24 hours hasn't been processed. I'm not sure i will ever get my cigars, didn't have alot of confidence in The nice lady.ram27bat

Patience will be rewarded.
tonygraz Offline
#18 Posted:
Joined: 08-11-2008
Posts: 20,175
Hey cigarnatal, Smokestax likes that music and many of us bought the CD. I heard that the record on hold was 7:55 so we are not impressed by anything less than 3 hours. Going on your 16th year of membership and this is your second post. I'll bet you smoke secretly and use a lot of mouthwash and cologne.
Whistlebritches Offline
#19 Posted:
Joined: 04-23-2006
Posts: 22,127
Whistlebritches wrote:
Must be the Platinum Membership but I sniped a box last night at a great price.They've already shipped out,says delivery by 7/3/20..........I'll let y'all know.


***Update***
UPS site updated expected delivery date to 7/1/20..........They're going down for a nap anyway but having them secure in my humi makes me feel better.



***Update***
They showed up right on schedule yesterday afternoon.Box is napping safely and peacefully in my humi,life is almost good.
Palama Offline
#20 Posted:
Joined: 02-05-2013
Posts: 23,461
Whistlebritches wrote:
***Update***
They showed up right on schedule yesterday afternoon.Box is napping safely and peacefully in my humi,life is almost good.


Whaaat? You're not gonna throw 'um in the freezer for a few days first?
tonygraz Offline
#21 Posted:
Joined: 08-11-2008
Posts: 20,175
At the rate things are going, that might nt be a bad idea.
Whistlebritches Offline
#22 Posted:
Joined: 04-23-2006
Posts: 22,127
Palama wrote:
Whaaat? You're not gonna throw 'um in the freezer for a few days first?


Holy schit.......I broke my own rule.This surgery **** ed me up.They are taking a frozen nap now


Thanks Conan
Iloveflorida Offline
#23 Posted:
Joined: 10-17-2016
Posts: 3
They should rename their call line as customer disservice. They suck. Let's all get together and start a competing website! don't I wish...Sarcasm
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