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Last post 3 years ago by B Nob. 19 replies replies.
Help! 1st time Bid still waiting for over month and no cust service?!
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GetThere Offline
#1 Posted: Fri, Jul 10 2020, 10:16 PM EST
Joined: 05-25-2020
Posts: 4
Anyone have any info to help me out? I am new to the site and won an auction back in early June. No delivery yet. Wrote 2 separate customer service messages online to inquire over past two weeks with no responses to either one. Called their number and I was on hold for over half hour before I hung up. This site seems horrendous and I am looking to cancel my order with my credit card company at this point for merchandise not received. Is this normal for cigarbid? I had a friend tell me about them so I tried it out but flat out terrible experience. Thanks for any help. -J
Whistlebritches Offline
#2 Posted: Fri, Jul 10 2020, 10:27 PM EST
Joined: 04-23-2006
Posts: 22,128
Send a PM to JadeRose and he will get the ball rolling on your CS problems.
Plowboy221 Offline
#3 Posted: Fri, Jul 10 2020, 10:32 PM EST
Joined: 03-03-2013
Posts: 5,140
Here’s a direct CS number that may help.

+1-866-345-6788

Oscar
Notthe1 Offline
#4 Posted: Sat, Jul 11 2020, 7:54 AM EST
Joined: 06-01-2020
Posts: 860
I have heard there are folks that get through to CS, but is takes a VERY long time on hold. Well beyond a half hour for them to pick up.
Once they were reached they said something about everyone at the office being worried about getting sick, some kind of Panda bear thing going on.
Sorry you are having problems, call again, or call the CCard company.
You are making at least one other call shortly.
izonfire Offline
#5 Posted: Sat, Jul 11 2020, 9:45 AM EST
Joined: 12-09-2013
Posts: 8,644
It’s all part of the process of separating the wheat from the chaff.
If you can’t handle it, you shouldn’t be here...
borndead1 Offline
#6 Posted: Sat, Jul 11 2020, 9:54 AM EST
Joined: 11-07-2006
Posts: 5,215
Did you get a tracking number on your order?
ZRX1200 Offline
#7 Posted: Sat, Jul 11 2020, 9:55 AM EST
Joined: 07-08-2007
Posts: 60,582
Don’t worry, you’ll get there.
GetThere Offline
#8 Posted: Wed, Jul 15 2020, 10:01 AM EST
Joined: 05-25-2020
Posts: 4
borndead1 wrote:
Did you get a tracking number on your order?


Yes have an order number. Had also ordered a humidor that was sent right away but this part of the order never fulfilled. As mentioned, no reply to two previous customer service requests so will try that number above and then if that doesn't work, deleting account and disputing the charge on cc.
GetThere Offline
#9 Posted: Wed, Jul 15 2020, 10:03 AM EST
Joined: 05-25-2020
Posts: 4
Plowboy221 wrote:
Here’s a direct CS number that may help.

+1-866-345-6788

Oscar


And thanks for trying to help Oscar but that number you posted above is a number for "Church's Chicken" which I didn't even know still existed! Any other numbers to try anyone?
Stogie1020 Offline
#10 Posted: Wed, Jul 15 2020, 10:29 AM EST
Joined: 12-19-2019
Posts: 5,308
Get me an order of extra crispy!
CarsonTheCat Offline
#11 Posted: Wed, Jul 15 2020, 11:00 AM EST
Joined: 05-16-2020
Posts: 522
Plowboy221 wrote:
Here’s a direct CS number that may help.

+1-866-345-6788

Oscar


Oh, Oscar, that's just plain mean....and I LOVE it! BigGrin
GetThere Offline
#12 Posted: Wed, Jul 15 2020, 12:24 PM EST
Joined: 05-25-2020
Posts: 4
Good laugh! Anyway after over an hour on hold got through to a very nice lady who advised me she is shipping them out without the box. Apparently the box was on backorder. Thanks for everyone's help. I have to go eat my 10 piece bucket of chicken now.
CarsonTheCat Offline
#13 Posted: Wed, Jul 15 2020, 12:33 PM EST
Joined: 05-16-2020
Posts: 522
GetThere wrote:
Good laugh! Anyway after over an hour on hold got through to a very nice lady who advised me she is shipping them out without the box. Apparently the box was on backorder. Thanks for everyone's help. I have to go eat my 10 piece bucket of chicken now.


It's nice to see people with a sense of humor. I haven't been in this forum as long as some others, but I'm already starting to pick up on the little tricks the members play, and the sarcasm that accompanies it. Hopefully you get your order soon, so you can start enjoying your smokes after gorging yourself on a bucket of chicken.
tonygraz Offline
#14 Posted: Wed, Jul 15 2020, 12:42 PM EST
Joined: 08-11-2008
Posts: 20,230
I hope you didn't agree that they could ship you cigars without a box. The box shortage is the main reason things are having such a backlog. There have been a lot of damaged cigar reports from cigars being shipped in an envelope rather than a box.
Raceyraider3 Offline
#15 Posted: Wed, Jul 15 2020, 2:45 PM EST
Joined: 12-25-2019
Posts: 13
GetThere wrote:
And thanks for trying to help Oscar but that number you posted above is a number for "Church's Chicken" which I didn't even know still existed! Any other numbers to try anyone?


PLAYED!!
Slarty Offline
#16 Posted: Wed, Jul 15 2020, 2:58 PM EST
Joined: 08-19-2016
Posts: 19
Well while we're at it, we might as well post the official CigarBid customer service video regarding recent delivery issues:

https://www.youtube.com/watch?v=dQw4w9WgXcQ
frankj1 Offline
#17 Posted: Wed, Jul 15 2020, 6:35 PM EST
Joined: 02-08-2007
Posts: 44,215
GetThere gets it.
tonygraz Offline
#18 Posted: Wed, Jul 15 2020, 8:21 PM EST
Joined: 08-11-2008
Posts: 20,230
But will it get there to GetThere ?
B Nob Offline
#19 Posted: Thu, Jul 16 2020, 7:32 PM EST
Joined: 03-01-2008
Posts: 70
Check your order info. I have two, one from May 14 and the other from last week, that are listed as back ordered. In both cases I haven't seen either of those up for bid since.
Some other orders have been shipped right on time. Probably coronavirus affecting the supply line.
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