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Last post 3 years ago by corey sellers. 14 replies replies.
Missing cigars from Box?
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BrianG1 Offline
#1 Posted: Fri, Jul 10 2020, 12:38 PM EST
Joined: 06-02-2020
Posts: 3
So I got my shipment last week. It was missing part of the order. I have sent a few emails, filed a customer service form. Nothing. I've been waiting on hold, going on 90 mins.

Has this happened to anyone before?
BuckyB93 Offline
#2 Posted: Fri, Jul 10 2020, 12:42 PM EST
Joined: 07-16-2004
Posts: 14,161
It's their quality control procedure to sample one here and there. You wouldn't want them to send you substandard smokes would you?
BrianG1 Offline
#3 Posted: Fri, Jul 10 2020, 12:43 PM EST
Joined: 06-02-2020
Posts: 3
LOL!
Palama Offline
#4 Posted: Fri, Jul 10 2020, 12:52 PM EST
Joined: 02-05-2013
Posts: 23,618
BrianG1 wrote:
So I got my shipment last week. It was missing part of the order. I have sent a few emails, filed a customer service form. Nothing. I've been waiting on hold, going on 90 mins.

Has this happened to anyone before?


These are certainly challenging times. You see all sorts of CBid oddities these days but this is a good one. Well, okay, maybe not good for you....

Wonder if the box was opened to fulfill a singles or 5er order and then when your order came through, the box was incorrectly picked? Think
BrianG1 Offline
#5 Posted: Fri, Jul 10 2020, 12:57 PM EST
Joined: 06-02-2020
Posts: 3
BrianG1 wrote:
So I got my shipment last week. It was missing part of the order. I have sent a few emails, filed a customer service form. Nothing. I've been waiting on hold, going on 90 mins.

Has this happened to anyone before?



Update, They said they would ship me a replacement, and they will file a claim with UPS. They said they have heard of stranger things happening in transit.....
ZRX1200 Offline
#6 Posted: Fri, Jul 10 2020, 1:12 PM EST
Joined: 07-08-2007
Posts: 60,577
These are the loose singles that Platinum Members™️ Get as a gag.

We don’t even smoke them.

It’s sickening, we just light our Cuban cigars with $100 bills and laugh at you. Laugh.

#DB2K
cobramike Offline
#7 Posted: Sun, Jul 12 2020, 6:17 PM EST
Joined: 01-23-2008
Posts: 1
I have exactly the same thing going on now. I just sent a second email to customer service.
tonygraz Offline
#8 Posted: Sun, Jul 12 2020, 8:34 PM EST
Joined: 08-11-2008
Posts: 20,230
You guys do realize that someone could get fired for pilfering a few cigars. And they do know where you live.
frankj1 Offline
#9 Posted: Sun, Jul 12 2020, 11:24 PM EST
Joined: 02-08-2007
Posts: 44,211
cobramike wrote:
I have exactly the same thing going on now. I just sent a second email to customer service.

mike? Cobramike???
is that really you?

has it been 12 years already?

12 years, Mike! 12 fu(king years!!!

You didn't write.
You never called.

Your mother and I were worried sick!
As if you give a crepe.

Don't even start. We've moved on.
In fact, we've moved.
Phytecell Offline
#10 Posted: Wed, Jul 15 2020, 5:13 PM EST
Joined: 01-29-2020
Posts: 2
Just happened to me as well. I sent an email and am going to call tomorrow during their business hours. Mistakes can happen....But someone used a razor knife and cut out the shipping label from the original box. The label with the original square of cardboard it was taped to was then re-taped onto another box.
Stogie1020 Offline
#11 Posted: Wed, Jul 15 2020, 5:16 PM EST
Joined: 12-19-2019
Posts: 5,306
I got all your missing cigars. They suck. You didn't want them anyway.
Mr. Jones Offline
#12 Posted: Wed, Jul 15 2020, 5:21 PM EST
Joined: 06-12-2005
Posts: 19,409
Ask for...

"Shanedanista"

She will solve all your problems...

She protects me...

😁😁😁
Phytecell Offline
#13 Posted: Wed, Jul 15 2020, 5:24 PM EST
Joined: 01-29-2020
Posts: 2
Well thanks for the support. I bet you drive for UPS
corey sellers Offline
#14 Posted: Wed, Jul 15 2020, 5:45 PM EST
Joined: 08-21-2011
Posts: 10,354
Pm CelticBomber with you order info and he will get it took care of . Also let him know what is missing out of the box it will take a day or two but he will eventually get to you.
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