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Last post 3 years ago by Palama. 14 replies replies.
Damaged order returned
Oizuke Offline
#1 Posted:
Joined: 07-18-2020
Posts: 5
Anyone have a damaged order that UPS returned to Cigarbid? Non existent customer service to talk to. 1 1/2 hour wait on hold one time. 45 minutes 2 other times. Did the contact us. No response. Do I dispute the payment on my credit card? Will I get a replacement or a refund?
frankj1 Offline
#2 Posted:
Joined: 02-08-2007
Posts: 44,211
pity post to top
Plowboy221 Offline
#3 Posted:
Joined: 03-03-2013
Posts: 5,133
Contact customer service, here’s a direct number 1-800-366-9921


Samson
Cheno Offline
#4 Posted:
Joined: 06-06-2019
Posts: 1,935
http://www.cigarbid.com/...um/c/pmessage/?u=101333

The above link will direct you to an message to the forum customer service rep. Celtic, he should be able to help.
frankj1 Offline
#5 Posted:
Joined: 02-08-2007
Posts: 44,211
anyone know if the thonginator is back in the office?
Oizuke Offline
#6 Posted:
Joined: 07-18-2020
Posts: 5
Cheno wrote:
http://www.cigarbid.com/Forum/c/pmessage/?u=101333

The above link will direct you to an message to the forum customer service rep. Celtic, he should be able to help.

Thanks. Hope you’re right.
Oizuke Offline
#7 Posted:
Joined: 07-18-2020
Posts: 5
Plowboy221 wrote:
Contact customer service, here’s a direct number 1-800-366-9921


Samson


Thanks. Will try that tomorrow.
JadeRose Offline
#8 Posted:
Joined: 05-15-2008
Posts: 19,525
This will end exactly as it should
frankj1 Offline
#9 Posted:
Joined: 02-08-2007
Posts: 44,211
it's a nice feeling, ya know?
Oizuke Offline
#10 Posted:
Joined: 07-18-2020
Posts: 5
Plowboy221 wrote:
Contact customer service, here’s a direct number 1-800-366-9921


Samson


That’s not the number. Says it’s a Bojangles restaurant.
victor809 Offline
#11 Posted:
Joined: 10-14-2011
Posts: 23,866
Oizuke wrote:
That’s not the number. Says it’s a Bojangles restaurant.


Bojangles and Cigarbid are both owned by the same Swedish parent company. I think there's a "press 4 to speak with Cigar bid customer service" menu option there somewhere.
I think it's after "press 2 for spanish" but before "press 6 for Arabic"....
frankj1 Offline
#12 Posted:
Joined: 02-08-2007
Posts: 44,211
Oizuke wrote:
That’s not the number. Says it’s a Bojangles restaurant.

Conan...is this worthy of Post of the Year consideration?
JGKAMIN Offline
#13 Posted:
Joined: 05-08-2011
Posts: 1,387
Oizuke wrote:
Anyone have a damaged order that UPS returned to Cigarbid? Non existent customer service to talk to. 1 1/2 hour wait on hold one time. 45 minutes 2 other times. Did the contact us. No response. Do I dispute the payment on my credit card? Will I get a replacement or a refund?

Another Cigarfest order that was packaged poorly? I had one sent and returned to CI and never heard anything...after 3 weeks I called as soon as the phone lines opened up and they promptly sent a new order that was received the next day. Glad they took care of it, but why did I have to call to start the process?

Two more orders were placed, one arrived crushed and I kept it, the other arrived looking like a bear chewed the side of the box apart and somebody just put some clear packaging tape on there to cover that spot. And I’m sure whoever ordered these same Cigarfest packages had the same exact poor packaging. Inexcusable for a company that packs and sends as many order of delicate goods as they send out.
Palama Offline
#14 Posted:
Joined: 02-05-2013
Posts: 23,461
frankj1 wrote:
Conan...is this worthy of Post of the Year consideration?


Hahahahaha! Sure! ThumpUp
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