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Last post 2 years ago by HockeyDad. 84 replies replies.
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customer service
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Ron Anderson Offline
#51 Posted: Tue, Sep 15 2020, 2:55 PM EST
Joined: 09-04-2020
Posts: 3
For Google purposes: CIGARBID will not answer customer service calls or respond to customer service emails. I have been on hold for over 3 hours today.
DrafterX Offline
#52 Posted: Tue, Sep 15 2020, 3:11 PM EST
Joined: 10-18-2005
Posts: 98,548
peoples used to mail letters and stuff.... Mellow
Rathrok Offline
#53 Posted: Wed, Sep 16 2020, 9:00 AM EST
Joined: 10-04-2013
Posts: 2
Good luck getting an email response/customer inquiry ticket. I've been waiting a week now. I won't be calling in and waiting for hours on end. I'm just trying pay for an order that couldn't process for whatever reason...even though it is the same card used to process an order the week prior. I'll probably just have them cancel and be done with it if I ever get a response. I'd hate to be someone who either had their order lost or damaged.
opelmanta1900 Offline
#54 Posted: Wed, Sep 16 2020, 9:22 AM EST
Joined: 01-10-2012
Posts: 13,954
Rathrok wrote:
Good luck getting an email response/customer inquiry ticket. I've been waiting a week now. I won't be calling in and waiting for hours on end. I'm just trying pay for an order that couldn't process for whatever reason...even though it is the same card used to process an order the week prior. I'll probably just have them cancel and be done with it if I ever get a response. I'd hate to be someone who either had their order lost or damaged.

Ok, and the number of times you've followed instructions and sent a private message to celtic bomber is how many?

It gets real old having you people come in here and complain about things not going right when you haven't taken step 1 in solving your own problems...
Rathrok Offline
#55 Posted: Wed, Sep 16 2020, 12:27 PM EST
Joined: 10-04-2013
Posts: 2
opelmanta1900 wrote:
Ok, and the number of times you've followed instructions and sent a private message to celtic bomber is how many?

It gets real old having you people come in here and complain about things not going right when you haven't taken step 1 in solving your own problems...


Sending a private message to a rep on a forum is the way to handle customer service? It's not like I sent a random email inquiry, there is a ticket open. Sounds like a half-assed way to do customer service for a company this large. I'd lose clients left and right if that was how I handled problems at my job. You don't have to worry about "you people" complaints coming from me. My 4th follow up now has just requested they just go ahead and cancel the order. I'd hate to lose a large order in the mail, or have a large order damaged and get this type of "customer service". Message a forum member....gtfo lol
bgz Offline
#56 Posted: Thu, Sep 17 2020, 9:27 AM EST
Joined: 07-29-2014
Posts: 13,023
But CelticBomber is the best cs rep ever. What do you got to lose?
opelmanta1900 Offline
#57 Posted: Thu, Sep 17 2020, 9:38 AM EST
Joined: 01-10-2012
Posts: 13,954
Rathrok wrote:
Sending a private message to a rep on a forum is the way to handle customer service? It's not like I sent a random email inquiry, there is a ticket open. Sounds like a half-assed way to do customer service for a company this large. I'd lose clients left and right if that was how I handled problems at my job. You don't have to worry about "you people" complaints coming from me. My 4th follow up now has just requested they just go ahead and cancel the order. I'd hate to lose a large order in the mail, or have a large order damaged and get this type of "customer service". Message a forum member....gtfo lol



Suit yourself.... you're the retard who just sent a 4th message the same way you sent 3 others that weren't responded to and you truly believe you've taken care of something...

You say you'd lose clients left and right, but here you are still trying to get cigars from a place that doesn't answer your calls or emails... they haven't lost you...

And lest you forget, you're also the retard with no cigars... i don't have to gtfo... I've got my cigars...

Moral of the story: stop being a cünt... if you want to keep doing the same thing and expect something different to happen, enjoy your insanity... wanna actually accomplish something? You pm celticbomber...
HockeyDad Offline
#58 Posted: Thu, Sep 17 2020, 11:06 AM EST
Joined: 09-20-2000
Posts: 46,128
Won some auctions last week. Arrived yesterday just fine.

CelticBomber is the bomb!
yankeelawdog Offline
#59 Posted: Thu, Sep 17 2020, 6:55 PM EST
Joined: 09-24-2012
Posts: 44
I submitted an order on Sept. 8th but the card on I had file had to be cancelled because of fraud. I added a new card. I received a couple of emails instructing me to call which I've done TWICE. I was on hold for over an hour each time. (I know - who stays on hold for an hour?)

I've also sent them 3 email messages and they have not replied to any of them. Customer "service" is an oxymoron for CB.ram27bat horse
bgz Offline
#60 Posted: Thu, Sep 17 2020, 7:40 PM EST
Joined: 07-29-2014
Posts: 13,023
opelmanta1900 wrote:
...
And lest you forget, you're also the retard with no cigars... i don't have to gtfo... I've got my cigars...

Moral of the story: stop being a cünt... if you want to keep doing the same thing and expect something different to happen, enjoy your insanity... wanna actually accomplish something? You pm celticbomber...


That almost brought a tear to my eye. Opie knows what's up... PM CelticBomber... he'll have you throwing you're sh*tty gas station smokes in the trash in no time.
Smooth light Offline
#61 Posted: Thu, Sep 17 2020, 10:39 PM EST
Joined: 06-26-2020
Posts: 3,598
Their just stuck on stupid, let them go, better service for us 🤗.
Smooth light Offline
#62 Posted: Thu, Sep 17 2020, 10:48 PM EST
Joined: 06-26-2020
Posts: 3,598
Oh! I forgot, I got to bleed the lizard, you want to hold it. Dumb azz's 🤭
frankj1 Offline
#63 Posted: Thu, Sep 17 2020, 10:53 PM EST
Joined: 02-08-2007
Posts: 44,221
taking tiny for a walk...again?
izonfire Offline
#64 Posted: Thu, Sep 17 2020, 11:52 PM EST
Joined: 12-09-2013
Posts: 8,647
frankj1 wrote:
taking tiny for a walk...again?

He has no awareness of his own idiocy.
Sad, really...
122yobwolp Offline
#65 Posted: Fri, Sep 18 2020, 12:04 AM EST
Joined: 04-07-2014
Posts: 17
izonfire wrote:
He has no awareness of his own idiocy.
Sad, really...



Blah blah Gonz
izonfire Offline
#66 Posted: Fri, Sep 18 2020, 12:06 AM EST
Joined: 12-09-2013
Posts: 8,647
122yobwolp wrote:
Blah blah Gonz

Obviously appropriate for you as well...
122yobwolp Offline
#67 Posted: Fri, Sep 18 2020, 12:09 AM EST
Joined: 04-07-2014
Posts: 17
izonfire wrote:
Obviously appropriate for you as well...


Nah, I’m fully aware and I obviously don’t give s h i t
izonfire Offline
#68 Posted: Fri, Sep 18 2020, 12:24 AM EST
Joined: 12-09-2013
Posts: 8,647
122yobwolp wrote:
Nah, I’m fully aware and I obviously don’t give s h i t

Well, it’s comforting to know that hate has a home here...
Smooth light Offline
#69 Posted: Fri, Sep 18 2020, 12:51 AM EST
Joined: 06-26-2020
Posts: 3,598
It sure keeps it entertaining.

I LOVE YOU GUYS 💋 !!!

have a cigar
Notthe1 Offline
#70 Posted: Fri, Sep 18 2020, 7:20 AM EST
Joined: 06-01-2020
Posts: 860
Smooth light wrote:
It sure keeps it entertaining.

I LOVE YOU GUYS 💋 !!!

have a cigar



This place can be fun!
carrillo123 Offline
#71 Posted: Wed, Sep 23 2020, 9:51 AM EST
Joined: 11-03-2013
Posts: 1
Customer service is a joke man.I am on the verge of never ever buying from these jokers again
tonygraz Offline
#72 Posted: Wed, Sep 23 2020, 12:50 PM EST
Joined: 08-11-2008
Posts: 20,243
Is there anything we can do to push you over the edge ?
DrafterX Offline
#73 Posted: Wed, Sep 23 2020, 1:01 PM EST
Joined: 10-18-2005
Posts: 98,548
say somethin about his momma.... Mellow
MoreBeer Offline
#74 Posted: Wed, Sep 23 2020, 1:08 PM EST
Joined: 01-24-2010
Posts: 83
I placed an order today, looked on my porch and it actually arrived yesterday! They must have employed psychics, or possibly aliens who can predict my order and ship it prior to me placing the order. Incredible!
Stogie1020 Offline
#75 Posted: Wed, Sep 23 2020, 3:15 PM EST
Joined: 12-19-2019
Posts: 5,320
MACS wrote:
^No you don't.

Dammit, I missed this when you posted it MACS...

Well played.
siuwed Offline
#76 Posted: Wed, Oct 14 2020, 2:05 PM EST
Joined: 01-27-2010
Posts: 1
I have sent several CS requests, and attempted to call Cbid over the course of several months now, no response and they just delete my CS requests.
DrafterX Offline
#77 Posted: Wed, Oct 14 2020, 2:06 PM EST
Joined: 10-18-2005
Posts: 98,548
they must really hate you.... Mellow
HockeyDad Offline
#78 Posted: Wed, Oct 14 2020, 2:08 PM EST
Joined: 09-20-2000
Posts: 46,128
siuwed wrote:
I have sent several CS requests, and attempted to call Cbid over the course of several months now, no response and they just delete my CS requests.


Sounds like you can’t take a hint.

Having you tried reaching out to CelticBomber?
CelticBomber Offline
#79 Posted: Wed, Oct 14 2020, 4:28 PM EST
Joined: 05-03-2012
Posts: 6,786
herzenlust wrote:
If these CigarBid issues were such a small percentage of cigars shipped, getting someone in customer service to reply or call wouldn’t not be impossible and attempting to have Celtic Bomber intercede, wouldn’t be necessary.



Heh browsing through this thread is funny. This lady DID NOT appreciate my efforts. She went so far as to PM Corey to tell on me.
HockeyDad Offline
#80 Posted: Wed, Oct 14 2020, 4:33 PM EST
Joined: 09-20-2000
Posts: 46,128
Did he put a reprimand in your file?!
frankj1 Offline
#81 Posted: Wed, Oct 14 2020, 6:15 PM EST
Joined: 02-08-2007
Posts: 44,221
add that to the demerit for not wearing white socks in 8th grade P.E. class.
Fedorchik Offline
#82 Posted: Tue, May 11 2021, 8:03 AM EST
Joined: 04-16-2001
Posts: 1
Even when you call customer service at 9:00 a.m. in mornings all customer service people are busy answering calls. Even waiting on hold for 30 minutes first thing in mornings no response. TERRIBLE
izonfire Offline
#83 Posted: Tue, May 11 2021, 9:05 AM EST
Joined: 12-09-2013
Posts: 8,647
Fedorchik wrote:
Even when you call customer service at 9:00 a.m. in mornings all customer service people are busy answering calls. Even waiting on hold for 30 minutes first thing in mornings no response. TERRIBLE

You should call customer service at 9:00 a.m. in evenings.
Problem solved.

BTW - a bitch in a fedora is hot.
Post some pics...
HockeyDad Offline
#84 Posted: Tue, May 11 2021, 10:14 AM EST
Joined: 09-20-2000
Posts: 46,128
Fedorchik wrote:
Even when you call customer service at 9:00 a.m. in mornings all customer service people are busy answering calls. Even waiting on hold for 30 minutes first thing in mornings no response. TERRIBLE


You really need to send a direct message to Frankj1.
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