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Last post 3 years ago by frankj1. 62 replies replies.
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Customer service is a joke!
dtu2179 Offline
#1 Posted:
Joined: 02-09-2013
Posts: 2
I have tried on numerous occasions to get through via email and phone. I have spent over a hour on hold without speaking to a single person. Very disappointed!

Come on cigar bid, do a better job. And don’t blame Covid for your own inefficiency.
Palama Offline
#2 Posted:
Joined: 02-05-2013
Posts: 23,450
dtu2179 wrote:
I have tried on numerous occasions to get through via email and phone. I have spent over a hour on hold without speaking to a single person. Very disappointed!

Come on cigar bid, do a better job. And don’t blame Covid for your own inefficiency.


First post in 7 years? Gonz

Not sure how Frankie will feel about this.... Think
Sunoverbeach Offline
#3 Posted:
Joined: 08-11-2017
Posts: 14,583
I think papa's becoming a little jaded by the volume of prodigal children
dtu2179 Offline
#4 Posted:
Joined: 02-09-2013
Posts: 2
I don’t see what business it is of yours. Perhaps you should mind your own business
JadeRose Offline
#5 Posted:
Joined: 05-15-2008
Posts: 19,525
Joke? Whatta you call a man with no arms and legs in a pile of leaves?




Russell
arizonadavis Offline
#6 Posted:
Joined: 07-27-2019
Posts: 2
Bunch of trolls out there. Unless they work for Cigarbid. Still waiting on hold and in past 6 months ever NEVER received a response by email. I is a joke. On hold last time an hour and 15 minutes. Been on hold for 30 minutes so far this time.
dkeage Offline
#7 Posted:
Joined: 03-05-2004
Posts: 15,135
dtu2179 wrote:
I don’t see what business it is of yours. Perhaps you should mind your own business

YOU posted it on an open forum, Einstein.....
teedubbya Offline
#8 Posted:
Joined: 08-14-2003
Posts: 95,637
https://www.youtube.com/watch?v=CPNK0VspQ0M
teedubbya Offline
#9 Posted:
Joined: 08-14-2003
Posts: 95,637
arizonadavis wrote:
Bunch of trolls out there. Unless they work for Cigarbid. Still waiting on hold and in past 6 months ever NEVER received a response by email. I is a joke. On hold last time an hour and 15 minutes. Been on hold for 30 minutes so far this time.


Second post and we are the trolls. Up is down, down is up. None of us other than Celtic Bomber work for cigarbid. Other then Celtic Bomber no one here can help you. You are just complaining to folks that can do nothing. Have you even tried going through Celtic Bomber? Try private messaging him.
HockeyDad Offline
#10 Posted:
Joined: 09-20-2000
Posts: 46,063
dtu2179 wrote:
I don’t see what business it is of yours. Perhaps you should mind your own business


Perhaps you should wear a mask and stop smoking cigars. Cigars are bad for you.
Ram27 Offline
#11 Posted:
Joined: 04-30-2005
Posts: 48,922
horse horse horse horse
corey sellers Offline
#12 Posted:
Joined: 08-21-2011
Posts: 10,338
Pm CelticBomber he can help you out he has been helping out with alot of the CS issues on here. Make sure to include your order # and problem.
Smooth light Offline
#13 Posted:
Joined: 06-26-2020
Posts: 3,598
🖕
ZRX1200 Offline
#14 Posted:
Joined: 07-08-2007
Posts: 60,473
^ or smooth light will sit on your finger, and when he hits your knuckles CS will pick up the phone. It’s ok though smooth light doesn’t speak he communicates via emojis so no verbalized moaning to interrupt the call
Smooth light Offline
#15 Posted:
Joined: 06-26-2020
Posts: 3,598
🖕
tonygraz Offline
#16 Posted:
Joined: 08-11-2008
Posts: 20,173
Stop bragging about your IQ score.
Smooth light Offline
#17 Posted:
Joined: 06-26-2020
Posts: 3,598
🖕
ZRX1200 Offline
#18 Posted:
Joined: 07-08-2007
Posts: 60,473
Tony he’s made you likeable....

Give the troglodyte some credit man.
Smooth light Offline
#19 Posted:
Joined: 06-26-2020
Posts: 3,598
🖕
teedubbya Offline
#20 Posted:
Joined: 08-14-2003
Posts: 95,637
ZRX1200 wrote:
Tony he’s made you likeable....

Give the troglodyte some credit man.



Tony is likeable or is that lickable.... eh he's dreamy
ZRX1200 Offline
#21 Posted:
Joined: 07-08-2007
Posts: 60,473
He does have that silver Fox thing going on I suppose.....
Smooth light Offline
#22 Posted:
Joined: 06-26-2020
Posts: 3,598
🖕
Palama Offline
#23 Posted:
Joined: 02-05-2013
Posts: 23,450
ZRX1200 wrote:
He does have that silver Fox thing going on I suppose.....


Like this?

https://youtu.be/97_TbMmtXmU
Smooth light Offline
#24 Posted:
Joined: 06-26-2020
Posts: 3,598
🖕
rawrimabear Offline
#25 Posted:
Joined: 06-10-2014
Posts: 1
Send them a message through Facebook. I was able to get a response the next day. After some follow-up back and forth via email (with Darlene) I got my issue taken care of.

I had the same issues with being on hold 1 hour or longer and not getting responses to trouble tickets.
Palama Offline
#26 Posted:
Joined: 02-05-2013
Posts: 23,450
rawrimabear wrote:
Send them a message through Facebook. I was able to get a response the next day. After some follow-up back and forth via email (with Darlene) I got my issue taken care of.

I had the same issues with being on hold 1 hour or longer and not getting responses to trouble tickets.



Applause

Other than contacting Celtic, this seems to be the 2nd best option!
opelmanta1900 Offline
#27 Posted:
Joined: 01-10-2012
Posts: 13,954
Celtic is Darlene... they make him use a generic name/avatar on Facebook...

the way he explained it, it has to do with approachability and it's a fairly common practice in the customer service industry....
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#28 Posted:
Joined: 06-26-2020
Posts: 3,598
🖕🖕
frankj1 Offline
#29 Posted:
Joined: 02-08-2007
Posts: 44,211
Smooth light wrote:
🖕✡️
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