The delays are real. I placed an order on 11/19 and it still hasn't shipped. I have emailed a few times, but have yet to receive a reply. I have call as well, but after 30 minutes of hold, never got through.
I just tried calling again, but today I got a new phone message. Today the Cigar Bid voicemail said "We're sorry, we have closed due to unforeseen circumstances. We hope to reopen soon. ".