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Last post 2 months ago by Sunoverbeach. 67 replies replies.
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Cigarbid and customer service
MWMS Offline
#1 Posted:
Joined: 11-16-2013
Posts: 1
I have never had an issue with any order from Cigarbid but an order I placed 17 days ago is still in the processing stage. I have tried calling twice, put on hold for over 10 minutes without ever talking with a human being, emailed 3 times with no reply from them. Does anyone even work in customer service!! I have been a long, long time customer. Would just like some kind of feedback.
Mike
Whistlebritches Offline
#2 Posted:
Joined: 04-23-2006
Posts: 21,733
Mike PM "CelticBomber"........he is the only customer service rep that hangs out here on the forum with us.From what I gather he has produced excellent results in the past.Good luck


Ron
MACS Offline
#3 Posted:
Joined: 02-26-2004
Posts: 75,897
You were on hold for 10 whole minutes!?!?

Short attention span, eh? Try waiting an hour or more... you'll get through and they'll fix it. However... while their customer service is good (once you get through) their entire process sucks a big fat donkey dong.
JGKAMIN Offline
#4 Posted:
Joined: 05-08-2011
Posts: 891
Short attention span? He only took over 8.5 years to post here after joining.
HockeyDad Offline
#5 Posted:
Joined: 09-20-2000
Posts: 43,915
MWMS wrote:
I have never had an issue with any order from Cigarbid but an order I placed 17 days ago is still in the processing stage. I have tried calling twice, put on hold for over 10 minutes without ever talking with a human being, emailed 3 times with no reply from them. Does anyone even work in customer service!! I have been a long, long time customer. Would just like some kind of feedback.
Mike


They’re prolly still processing it. In the meantime send a pm to Frankj1 and check-in.
Sunoverbeach Offline
#6 Posted:
Joined: 08-11-2017
Posts: 12,522
10min will barely get you through to a rep at the cable company. Ya gotta show you really want it
delta1 Offline
#7 Posted:
Joined: 11-23-2011
Posts: 27,488
JGKAMIN wrote:
Short attention span? He only took over 8,5 years to post here after joining.


hehe...yo, Frank!
frankj1 Offline
#8 Posted:
Joined: 02-08-2007
Posts: 42,402
delta1 wrote:
hehe...yo, Frank!

despite HD's clear instructions, he never wrote, he never called...
frankj1 Offline
#9 Posted:
Joined: 02-08-2007
Posts: 42,402
he wrote.
I wrote back.
HockeyDad Offline
#10 Posted:
Joined: 09-20-2000
Posts: 43,915
I’m glad I could help. How’s he been doing over the years?
Cheno Offline
#11 Posted:
Joined: 06-06-2019
Posts: 1,626
Hopefully Celtic can help.
frankj1 Offline
#12 Posted:
Joined: 02-08-2007
Posts: 42,402
HockeyDad wrote:
I’m glad I could help. How’s he been doing over the years?

didn't ask. he seemed pretty stressed out.
it is very rewarding to be able to help though.

do you still get a dollar for each referral?
HockeyDad Offline
#13 Posted:
Joined: 09-20-2000
Posts: 43,915
I still get the dollar but with inflation it’s worth 90 cents.

At least I’m not a chick. Then I would only get 75 cents to start with and it would only be worth 68 cents.
frankj1 Offline
#14 Posted:
Joined: 02-08-2007
Posts: 42,402
someone should do something
MaduroMadMan Offline
#15 Posted:
Joined: 11-01-2021
Posts: 1
Loyal customer of CB/CI for years. I moved to a new address and forgot to update my CB account. Realized it when I started tracking a package on June 8. I figured I would be ok because the post office has my forwarding address instructions. My other mail is forwarding just fine. Those Post Office dummies received the handoff from UPS on June 11 and instead of forwarding it to my new address they returned it to sender!

On the 11th I sent message to CB about the situation. To this day no response! Tracking shows CB got the package back on the 14th. Yesterday I tried calling. Stayed on hold for an hour before giving up. I guess if I ever get the package the damn smokes may be ruined.

Like others have expressed, CB has demonstrated some poor customer service. We already knew the Post Office is incompetent. We will see if CB/CI does the right thing.
Chongo Offline
#16 Posted:
Joined: 01-20-2022
Posts: 2
the reality is there is no customer service. This is a pathetically inept company, you have to come on this forum to get backdoor ideas to get what you pay for? Ha ha ha ha pathetic I'll not spend another red cent with this ****head run ripoff.
MACS Offline
#17 Posted:
Joined: 02-26-2004
Posts: 75,897
Chongo wrote:
the reality is there is no customer service. This is a pathetically inept company, you have to come on this forum to get backdoor ideas to get what you pay for? Ha ha ha ha pathetic I'll not spend another red cent with this ****head run ripoff.


What's hilarious is most of us on this forum do not buy anything from here. LOL
ZRX1200 Offline
#18 Posted:
Joined: 07-08-2007
Posts: 57,732
Chongo I have lots of back door ideas for you .
KingoftheCove Offline
#19 Posted:
Joined: 10-08-2011
Posts: 6,783
MaduroMadMan wrote:
Loyal customer of CB/CI for years. I moved to a new address and forgot to update my CB account. Realized it when I started tracking a package on June 8. I figured I would be ok because the post office has my forwarding address instructions. My other mail is forwarding just fine. Those Post Office dummies received the handoff from UPS on June 11 and instead of forwarding it to my new address they returned it to sender!

On the 11th I sent message to CB about the situation. To this day no response! Tracking shows CB got the package back on the 14th. Yesterday I tried calling. Stayed on hold for an hour before giving up. I guess if I ever get the package the damn smokes may be ruined.

Like others have expressed, CB has demonstrated some poor customer service. We already knew the Post Office is incompetent. We will see if CB/CI does the right thing.

MMM!
YOU forgot to update your info……..NOT cbid.
Quit your sniveling……………there’s snot bubbling out of your nose and mixing with your tears.
It’s a bad look.
If you send a PM to ZRX, he can taking you camping……….in his van………down by the river………..and gently, butt firmly, wipe away your tears.
Thunder.Gerbil Offline
#20 Posted:
Joined: 11-02-2006
Posts: 121,347
MACS wrote:
You were on hold for 10 whole minutes!?!?

Short attention span, eh? Try waiting an hour or more... you'll get through and they'll fix it. However... while their customer service is good (once you get through) their entire process sucks a big fat donkey dong.



An hour? Pfffft.

I've been on hold since the 18th...
Thunder.Gerbil Offline
#21 Posted:
Joined: 11-02-2006
Posts: 121,347
KingoftheCove wrote:
MMM!
YOU forgot to update your info……..NOT cbid.
Quit your sniveling……………there’s snot bubbling out of your nose and mixing with your tears.
It’s a bad look.

If you send a PM to ZRX, he can taking you camping……….in his van………down by the river………..and gently, butt firmly, wipe away your tears.



Some video producers pay extra for that you know...
railroad113 Offline
#22 Posted:
Joined: 06-21-2020
Posts: 2
This is shamful, on hold too long early in the morning. Customer service is horrible, and they don't respond to emails. I've been trying since July 7th, and today is the 11th.
theslag Offline
#23 Posted:
Joined: 03-17-2009
Posts: 6
I've been on hold for 1 hour and 9 minutes so far! Terrible! Im trying to catch an order that I have the wrong shipping address on. (My fault but DAMN!) A multi million dollar company cant hire customer service operators? Unacceptable!
Palama Offline
#24 Posted:
Joined: 02-05-2013
Posts: 20,003
railroad113 wrote:
This is shamful, on hold too long early in the morning. Customer service is horrible, and they don't respond to emails. I've been trying since July 7th, and today is the 11th.


theslag wrote:
I've been on hold for 1 hour and 9 minutes so far! Terrible! Im trying to catch an order that I have the wrong shipping address on. (My fault but DAMN!) A multi million dollar company cant hire customer service operators? Unacceptable!


Couple of first time posters! Applause
Stogie1020 Offline
#25 Posted:
Joined: 12-19-2019
Posts: 3,498
theslag wrote:
I've been on hold for 1 hour and 9 minutes so far! Terrible! Im trying to catch an order that I have the wrong shipping address on. (My fault but DAMN!) A multi million dollar company cant hire customer service operators? Unacceptable!



Honestly... Would you want to answer the phone to help you?
Astrat Offline
#26 Posted:
Joined: 03-05-2011
Posts: 5
Called 2 times today for order shipping messup. So far been on hold for over 1hr first call and 32min second time. I don't have time for this. They keep shipping orders before my ship date and my bids are not complete and charging me twice for postal fees.
I'm tired of having to call them. Going to stick with Famous Smokes after this bs. Their customer service is excellent. Cigar bid is non existent.
ZRX1200 Offline
#27 Posted:
Joined: 07-08-2007
Posts: 57,732
Tears are God’s lubrication.
Astrat Offline
#28 Posted:
Joined: 03-05-2011
Posts: 5
d'oh! Called 2 times today for order shipping messup. So far been on hold for over 1hr first call and 32min second time. I don't have time for this. They keep shipping orders before my ship date and my bids are not complete and charging me twice for postal fees.
I'm tired of having to call them. Going to stick with Famous Smokes after this bs. Their customer service is excellent. Cigar bid is non existent.
dkeage Offline
#29 Posted:
Joined: 03-05-2004
Posts: 14,435
Post padding ....
Palama Offline
#30 Posted:
Joined: 02-05-2013
Posts: 20,003
Astrat wrote:
d'oh! Called 2 times today for order shipping messup. So far been on hold for over 1hr first call and 32min second time. I don't have time for this. They keep shipping orders before my ship date and my bids are not complete and charging me twice for postal fees.
I'm tired of having to call them. Going to stick with Famous Smokes after this bs. Their customer service is excellent. Cigar bid is non existent.


Maybe file a dispute with your credit card company? Think
ZRX1200 Offline
#31 Posted:
Joined: 07-08-2007
Posts: 57,732
It ain’t easy staying in the top 10 bro
breugel Offline
#32 Posted:
Joined: 09-20-2016
Posts: 1
I just called and, they said due to unforeseen circumstances they're closed today
theslag Offline
#33 Posted:
Joined: 03-17-2009
Posts: 6
Stogie1020 wrote:
Honestly... Would you want to answer the phone to help you?


Uhh, if it was my JOB to do so, yes. Also, I'm not one of those people that freak out on the service agent after being on hold forever. It's not their fault their company won't hire more help. Besides, you get more flies with honey so to speak. A kind voice on the other end goes a long way to getting what I need. Being an **** gets you nowhere.
theslag Offline
#34 Posted:
Joined: 03-17-2009
Posts: 6
Palama wrote:
Couple of first time posters! Applause


Wow. So you're some kind of Cigarbid God because you have nothing better to do that chat on their feeds? Please oh Great and Powerful Bidder, teach me to be just like you!
MACS Offline
#35 Posted:
Joined: 02-26-2004
Posts: 75,897
theslag wrote:
Wow. So you're some kind of Cigarbid God because you have nothing better to do that chat on their feeds? Please oh Great and Powerful Bidder, teach me to be just like you!


This one is a little feisty... prolly needs a camping trip in a van... down by the river.
theslag Offline
#36 Posted:
Joined: 03-17-2009
Posts: 6
MACS wrote:
This one is a little feisty... prolly needs a camping trip in a van... down by the river.



Pffft, I'm already there. Just trying to get my smokes to the right place so I don't have to give up my spot.
MACS Offline
#37 Posted:
Joined: 02-26-2004
Posts: 75,897
Wicked smaaaahhht!
HockeyDad Offline
#38 Posted:
Joined: 09-20-2000
Posts: 43,915
theslag wrote:
I've been on hold for 1 hour and 9 minutes so far! Terrible! Im trying to catch an order that I have the wrong shipping address on. (My fault but DAMN!) A multi million dollar company cant hire customer service operators? Unacceptable!


Send a message to Frankj1 and check in!
HockeyDad Offline
#39 Posted:
Joined: 09-20-2000
Posts: 43,915
Stogie1020 wrote:
Honestly... Would you want to answer the phone to help you?


I would answer but would talk in a fake Indian accent.
HockeyDad Offline
#40 Posted:
Joined: 09-20-2000
Posts: 43,915
breugel wrote:
I just called and, they said due to unforeseen circumstances they're closed today


Prolly ba5 variant got them.
tailgater Offline
#41 Posted:
Joined: 06-01-2000
Posts: 26,029
HockeyDad wrote:
I would answer but would talk in a fake Indian accent.


how?
RMAN4443 Offline
#42 Posted:
Joined: 09-29-2016
Posts: 7,683
HockeyDad wrote:
I would answer but would talk in a fake Indian accent.

HOW, Like Elizabeth Warren?Anxious
MACS Offline
#43 Posted:
Joined: 02-26-2004
Posts: 75,897
tailgater wrote:
how?


Like Apu from the Simpson's... "Thank you, come again... *click*".
Cheno Offline
#44 Posted:
Joined: 06-06-2019
Posts: 1,626
MACS wrote:
Like Apu from the Simpson's... "Thank you, call again... *click*".


Fixed it for ya
theslag Offline
#45 Posted:
Joined: 03-17-2009
Posts: 6
HockeyDad wrote:
Send a message to Frankj1 and check in!



Check into what?
HockeyDad Offline
#46 Posted:
Joined: 09-20-2000
Posts: 43,915
RMAN4443 wrote:
HOW, Like Elizabeth Warren?Anxious


I was thinking more along the lines of IT tech support.
HockeyDad Offline
#47 Posted:
Joined: 09-20-2000
Posts: 43,915
theslag wrote:
Check into what?


Like a wise old parent he can often provide insight into the situation.
theslag Offline
#48 Posted:
Joined: 03-17-2009
Posts: 6
HockeyDad wrote:
Like a wise old parent he can often provide insight into the situation.



I appreciate the advice but unless he has a time machine to go back and answer the customer service phone and maybe catch my order so it doesn't ship to an address in Texas instead of Illinois, there is no insight he can offer me. I posted to share information about my customer service issues/experience and perhaps find a logical reason why a company would leave a paying customer on hold for an hour and 20 minutes and still not pick up. Maybe help the next customer make an informed decision before making a purchase with this entity.
8trackdisco Offline
#49 Posted:
Joined: 11-06-2004
Posts: 57,171
Chongo wrote:
the reality is there is no customer service. This is a pathetically inept company, you have to come on this forum to get backdoor ideas to get what you pay for? Ha ha ha ha pathetic I'll not spend another red cent with this ****head run ripoff.


Please do keep posting. I am a big fan. I’ve read 50% of all of your posts.
frankj1 Offline
#50 Posted:
Joined: 02-08-2007
Posts: 42,402
HockeyDad wrote:
Send a message to Frankj1 and check in!

actually heard from a victim today who has never posted!
Said he was scanning the forums and read about me.

Magic happens here.
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