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Last post 22 months ago by bgz. 17 replies replies.
Customer Service
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cdehayes Offline
#1 Posted: Wed, Aug 3 2022, 9:08 AM EST
Joined: 12-06-2010
Posts: 1
What is wrong withCigarbid customer service? They do not exist. Hang ont he phone for twenty minutes, no one picks up. EMail them four separate occasions. No answer. This has been the WORST experience I have EVER had on line. I won two bids and they remain "Processing since July 12, 2022. It is todayAugust 3. I do not understand why they will not address my inquiries. Sours me on both companies, Cigarbid and Cigars International.
Stogie1020 Offline
#2 Posted: Wed, Aug 3 2022, 10:12 AM EST
Joined: 12-19-2019
Posts: 5,310
Ok. Thanks.
KingoftheCove Offline
#3 Posted: Wed, Aug 3 2022, 11:18 AM EST
Joined: 10-08-2011
Posts: 7,631
cdehayes wrote:
What is wrong withCigarbid customer service? They do not exist. Hang ont he phone for twenty minutes, no one picks up. EMail them four separate occasions. No answer. This has been the WORST experience I have EVER had on line. I won two bids and they remain "Processing since July 12, 2022. It is todayAugust 3. I do not understand why they will not address my inquiries. Sours me on both companies, Cigarbid and Cigars International.





Well, there’s always cigar.com………..give them a try
tonygraz Offline
#4 Posted: Wed, Aug 3 2022, 4:12 PM EST
Joined: 08-11-2008
Posts: 20,231
You could also try Thompson Cigar. Perhaps they pick one company a day that they answer the phones for (assuming they have only one customer service crew).
Sunoverbeach Offline
#5 Posted: Wed, Aug 3 2022, 10:10 PM EST
Joined: 08-11-2017
Posts: 14,650
This all seems strangely familiar
tonygraz Offline
#6 Posted: Thu, Aug 4 2022, 10:48 AM EST
Joined: 08-11-2008
Posts: 20,231
It's like Deja Vu all over again.
Sunoverbeach Offline
#7 Posted: Thu, Aug 4 2022, 11:15 AM EST
Joined: 08-11-2017
Posts: 14,650
Glitch in the matrix
delta1 Offline
#8 Posted: Fri, Aug 5 2022, 12:48 PM EST
Joined: 11-23-2011
Posts: 28,778
Mr. Smith is coming...hold that phone long enough and he'll appear
tmack84 Offline
#9 Posted: Fri, Aug 5 2022, 3:19 PM EST
Joined: 05-22-2022
Posts: 1
Cigarbid has fucked up my last two orders. My order last week wasnt right, now my order that arrived today was wrong. Ive waited on the phone 30 mins twice this week waiting on these mutherfuckers. Ive spent over $1k with this company the past 3 months. **** em im done. I would rather pay retail than deal with bull****!!
KingoftheCove Offline
#10 Posted: Fri, Aug 5 2022, 5:08 PM EST
Joined: 10-08-2011
Posts: 7,631
tmack84 wrote:
Cigarbid has fucked up my last two orders. My order last week wasnt right, now my order that arrived today was wrong. Ive waited on the phone 30 mins twice this week waiting on these mutherfuckers. Ive spent over $1k with this company the past 3 months. **** em im done. I would rather pay retail than deal with bull****!!

Whoa……settle down noob…
First, you need to contact CelticBomber………careful with the language though…..he is sensitive, and cries easily.
He will look into your order issues.
tonygraz Offline
#11 Posted: Fri, Aug 5 2022, 5:52 PM EST
Joined: 08-11-2008
Posts: 20,231
I actually put in a couple of bids this past week and fortunately was outbid. The clowns are overbidding big time and not getting what they win. I'm going to stay away until things get straightened out and hopefully Celtic hasn't pulled out all his hair by then.
bgz Offline
#12 Posted: Fri, Aug 5 2022, 6:47 PM EST
Joined: 07-29-2014
Posts: 13,023
tmack84 wrote:
Cigarbid has fucked up my last two orders. My order last week wasnt right, now my order that arrived today was wrong. Ive waited on the phone 30 mins twice this week waiting on these mutherfuckers. Ive spent over $1k with this company the past 3 months. **** em im done. I would rather pay retail than deal with bull****!!


That's only $333.33 per month... not sure that's enough to get platinum level access.

CelticBomber might not even take your P.M. if you tell him that's all you spent, you might want to keep that one on the DL.
KingoftheCove Offline
#13 Posted: Fri, Aug 5 2022, 7:09 PM EST
Joined: 10-08-2011
Posts: 7,631
bgz wrote:
That's only $333.33 per month... not sure that's enough to get platinum level access.

CelticBomber might not even take your P.M. if you tell him that's all you spent, you might want to keep that one on the DL.

Oh chit!
I didnt even notice the noob was a cheapazz too.
Yeah……..you are screwed pal…
$333/month…………pffft!
Not worth Celtic’s time…..
KingoftheCove Offline
#14 Posted: Fri, Aug 5 2022, 7:26 PM EST
Joined: 10-08-2011
Posts: 7,631
tonygraz wrote:
I actually put in a couple of bids this past week and fortunately was outbid. The clowns are overbidding big time and not getting what they win. I'm going to stay away until things get straightened out and hopefully Celtic hasn't pulled out all his hair by then.


My orders have been perfect, except about 4 orders ago they forgot a fiver of La Imperiosas which arrived a week later after I sent a message.
Today, my order showed up a day early, and in perfect condition.
One box of Jaime Garcia petite robs, and some SPC Mississippi River.

Platinum Plus has its advantages for sure.
tonygraz Offline
#15 Posted: Fri, Aug 5 2022, 7:34 PM EST
Joined: 08-11-2008
Posts: 20,231
So no Cigar FU for you ?
KingoftheCove Offline
#16 Posted: Fri, Aug 5 2022, 10:31 PM EST
Joined: 10-08-2011
Posts: 7,631
tonygraz wrote:
So no Cigar FU for you ?

Correct…………I think…
bgz Offline
#17 Posted: Fri, Aug 5 2022, 11:48 PM EST
Joined: 07-29-2014
Posts: 13,023
Hmnmmmmm....

Think not of how sh*tty customer service is, but instead...

Think of how sh*tty of a customer you are.

Enlightenment.
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