America's #1 Online Cigar Auction
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Last post 2 months ago by frankj1. 77 replies replies.
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HORRIBLE CUSTOMER SERVICE!!!!!!!!!!
Jakethesnake86 Offline
#51 Posted:
Joined: 12-29-2020
Posts: 2,297
^ yep. I remember that one
kbanifaz77 Offline
#52 Posted:
Joined: 08-28-2020
Posts: 2
I've been ordering from CBID for years with no issues, the last few months, every other order is missing something. Customer service has a minimum hold time of an hour it seems. That's insane, obviously there is a demand for service, hire more people!!!

J. Reaper Offline
#53 Posted:
Joined: 08-27-2022
Posts: 1
Well I can attest to is I have paid an a$$ load in shipping….seems a little scammy to me how they have it setup….I should of read a little deeper but I don’t like to be taken advantage of either. but other that that I’ve am pretty happy with the whole auction thing…I’ve stumbled upon a few good deals….so over all it’s all good!!
Sunoverbeach Online
#54 Posted:
Joined: 08-11-2017
Posts: 13,201
Do you have shipping set to daily per chance? A weekly consolidation would cut costs if so.
bkscigarman Offline
#55 Posted:
Joined: 08-31-2000
Posts: 1
Is anyone else having issues with Cigarbid. I had an order and did not receive it. It says that is pending. I emailed cigarbid and have received no answer. And when I called yesterday during the day, the message was that they are temporarily closed down!? Are they still in buisness??? I have never had a problem in the last many years of buying with them.
tonygraz Offline
#56 Posted:
Joined: 08-11-2008
Posts: 18,825
No issues here except that you just made post #1 in 22 years.
Palama Offline
#57 Posted:
Joined: 02-05-2013
Posts: 20,262
bkscigarman wrote:
Is anyone else having issues with Cigarbid. I had an order and did not receive it. It says that is pending. I emailed cigarbid and have received no answer. And when I called yesterday during the day, the message was that they are temporarily closed down!? Are they still in buisness??? I have never had a problem in the last many years of buying with them.


Wow! Join date of 8/31/2000! Frankie! Gonz
mwkimo Offline
#58 Posted:
Joined: 06-18-2019
Posts: 4
bkscigarman wrote:
Is anyone else having issues with Cigarbid. I had an order and did not receive it. It says that is pending. I emailed cigarbid and have received no answer. And when I called yesterday during the day, the message was that they are temporarily closed down!? Are they still in buisness??? I have never had a problem in the last many years of buying with them.


Happened to me too. Called 2-3 times over a couple weeks and got that msg. I called yesterday and got through (after 45 mins). No biggie - doing other stuff while waiting for a pick-up. Talked to Darlene who was very nice and helpful. She said that the warehouse is transitioning to a new system. Some of my stuff was on the old system and some on the new. This messed up the order. She is going to split the order and she said that will fix it.
frankj1 Offline
#59 Posted:
Joined: 02-08-2007
Posts: 42,705
Palama wrote:
Wow! Join date of 8/31/2000! Frankie! Gonz

nope
Sunoverbeach Online
#60 Posted:
Joined: 08-11-2017
Posts: 13,201
Prodigal children have a statute of limitations
CamoRoon Offline
#61 Posted:
Joined: 03-04-2015
Posts: 116
I wonder if all these STG subsidiaries operating out of one office are being handled by one customer service department. CI, Cigar.com, Pipe & Cigar, C-Bid, Thompsons and who knows what else.
Stogie1020 Offline
#62 Posted:
Joined: 12-19-2019
Posts: 3,697
mwkimo wrote:
Happened to me too. Called 2-3 times over a couple weeks and got that msg. I called yesterday and got through (after 45 mins). No biggie - doing other stuff while waiting for a pick-up. Talked to Darlene who was very nice and helpful. She said that the warehouse is transitioning to a new system. Some of my stuff was on the old system and some on the new. This messed up the order. She is going to split the order and she said that will fix it.


There, they hired someone new! Awesome... All the problems are over. Please resume ordering.
CamoRoon Offline
#63 Posted:
Joined: 03-04-2015
Posts: 116
corey sellers wrote:
How many people on this forum actually still buy from here? Sunoverbeach create a poll. I am curious.


Well the Bid is not the deal it once was and raising the msrp doesn't justify the change. People are just willing to bid more than they were before. I often see bids higher than CI sells for. People get addicted to the chase and lose their common sense. These cigars are made in countries where people make less than $100 a week. The average wage in Nicaragua is equal to $6,333.27 USD per year. I don't think cigar prices are reflective of the cost to manufacture. CAVEAT EMPTOR ... Charge all the market will bear and let the buyer beware. Two reasons to be on the Bid, #1 desire to save some money and #2
Herfing addictioon to the chase. Which are each of you?
JohnnyB NJ Offline
#64 Posted:
Joined: 11-26-2018
Posts: 1
I am also having issues with two orders.
Have tried calling at least 6 times, including now being on hold for over an hour each time!
I have also sent 3 E-mails with no response!
I have been a loyal customer for many years, never an issue, really a let down lately !!
Sunoverbeach Online
#65 Posted:
Joined: 08-11-2017
Posts: 13,201
CamoRoon wrote:
Two reasons to be on the Bid, #1 desire to save some money and #2
Herfing addictioon to the chase. Which are each of you?

#1.5 - I have an addiction to the chase of saving money
Sunoverbeach Online
#66 Posted:
Joined: 08-11-2017
Posts: 13,201
Johnny, keep trying the phone. Email doesn't appear to be effective currently
KingoftheCove Offline
#67 Posted:
Joined: 10-08-2011
Posts: 6,870
Hey, guess what noobs and all you old timers/first timers with order issues.

There are OTHER places to buy cigars online, and other places that have cigar auctions.
tbdyson Offline
#68 Posted:
Joined: 09-07-2012
Posts: 1
OMG, I'm having that issue now. I just happened to be waiting on line, listening to this crappy music. I thought I'd go on to the Forum and saw this string. AUGHHHHH.
Sunoverbeach Online
#69 Posted:
Joined: 08-11-2017
Posts: 13,201
See? Wait on hold. Find an activity while waiting. Doing it right
KingoftheCove Offline
#70 Posted:
Joined: 10-08-2011
Posts: 6,870
tbdyson wrote:
OMG, I'm having that issue now. I just happened to be waiting on line, listening to this crappy music. I thought I'd go on to the Forum and saw this string. AUGHHHHH.

Quit your sniveling!
You’ve been here 10 years, and didnt notice all the issues since BEFORE Covid…………………………..and now your order is a bit fubar, and it makes you sniffle…

You didn’t even let Frankie know you were OK that time you got drunk in the tranny bar, and woke up in the Motel 6, next to “Kim”, feeling kind of groggy.
He was worried sick!
frankj1 Offline
#71 Posted:
Joined: 02-08-2007
Posts: 42,705
sick?
more like heart sick.
AGS3RD Offline
#72 Posted:
Joined: 11-30-2020
Posts: 1
The worst customer service! They shorted me in my last order. I've sent 2 emails (no response) and phoned 3 times for a total of 2 hours without getting to talk to anyone. (...and their on-hold music is a scratchy, annoying recording.)
frankj1 Offline
#73 Posted:
Joined: 02-08-2007
Posts: 42,705
Trump cut their music funding
Sunoverbeach Online
#74 Posted:
Joined: 08-11-2017
Posts: 13,201
Emails won't work. Phones will, but you're likely to need to combine those 2hrs into one call.

This all seems strangely familiar Think
patk Offline
#75 Posted:
Joined: 01-03-2005
Posts: 5
Unbelievable customer service! Shorted on order from 3 weeks ago.- had a confirmation. Despite 4 emails and numerous attempted telephone calls, no response whatsoever, no "customer service."
Need another cigar site - recommendations?
tonygraz Offline
#76 Posted:
Joined: 08-11-2008
Posts: 18,825
Mentioning competing sites is against forum rules. Are you trying to get us banned ?
frankj1 Offline
#77 Posted:
Joined: 02-08-2007
Posts: 42,705
patk wrote:
Unbelievable customer service! Shorted on order from 3 weeks ago.- had a confirmation. Despite 4 emails and numerous attempted telephone calls, no response whatsoever, no "customer service."
Need another cigar site - recommendations?

17 years, patk
17 years!!!

Last time we heard from you everything was great, but after that you never wrote, you never called...
your mother and I were worried sick!
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