Ram27 wrote:Those basturds danm.
Not sure whom you should contact but someone has to address this issue and dam soon.
Have you spoken to the salesman that made the deal ?
Or dealership manager
Bought it an hour away, and that shop was equally useless. The day I bought it I got home and smelled coolant, turned around and brought it back and they told me everything's fine and they always smell like that.
First trip out with the truck a hard coolant line in the V of the engine underneath the intake manifold blew. Overheated and left me on the side of the road. Had enough water in the camper tanks to refill the radiator and get the truck and camper to a parking lot where I called AAA since I had AAA premier plus RV and it's supposed to give me one tow a year of truck and camper up to 200 miles. So I figured I'd get a tow home. Nope. AAA left me for 8 hours saying "a truck's on the way" up until I really pressed them and they admitted they couldn't find anyone to take the job. So I had my dad come up to get the camper, and topped the radiator off and just drove the thing to the nearest dealer. That dealership actually took care of me. FCA denied warranty on it because it was a hose. Dealer said I'd be on the hook for $1800. However I argued it was a hardline and under the intake manifold, so it's internal to the engine. They said they would appeal, and did, and it was covered. But you know... coolant smell is normal for these trucks....
Next trip out with a trailer the transmission locked me into first and fourth limp mode. No check engine lights but only 2 gears. Took it in to the selling dealer. But a power cycle would reset things and give all gears back. So dealer says unless there's a code there's nothing they can do, drive it until there's a code.
Tried towing again, with just my flatbed car trailer and a motorcycle on it and it went first 4th only again. This time I left it running, dropped the trailer at home and went to the local dealer. Told them the whole thing and I said don't turn it off until you test drive it to confirm the issue. They turned it off. Couldn't replicate issue was the final ticket.
I towed three times with my heavy duty truck. All three times it broke. A HD truck should be towing every time it's running. That's what they're made for. Finally got CEL unloaded and brought it in. But at this point 4th gear's clutches were FRIED from trying to accelerate in 4th. Limp mode doesn't even let you wind it out in 1st to redline before shifting to 4th, it goes to 4th at 2500. It slips and screeches like hell on any kind of hill even at 40mph. They confirmed the codes and "rebuilt the trans" But the parts list was valve body and solenoids. No clutch packs on the list. I told them before I took the truck home that they didn't do it right. They said try it out and bring it back if it's not right. Slipping on the first hill on the drive home. Shifted a lot nicer though. Brought it back and they said they couldn't replicate issue. So then I took 4 separate videos of the tachometer with the cruise set to 45 and it swings wildly between 2-3krpm and screeches like fingernails on a chalkboard. I showed them the videos and they said yes, that's a slipping trans. That's where we are now as of 9/13.
Just called the dealer again, they told me they can not do anything with it until they have authorization from FCA or Stellantis warranty dept and probably won't happen for another week or two. But they did replicate the slipping trans. But can't open the trans without authorization. I told them they need to keep me updated. He said they would. We'll see....