| 1. Author: TheRealBigDaddy | Date: Mon, 8/8/2022, 1:05PM EST | |
Does nanyone know why their office has been closed since last Friday. My order was suppose to ship last Tuesday. Called multiple times and received an automated message that said their offices are closed due to unforeseen circumstances. Can't. Even leave a message. |
| 2. Author: Palama | Date: Mon, 8/8/2022, 1:06PM EST | |
TheRealBigDaddy wrote:Does nanyone know why their office has been closed since last Friday. My order was suppose to ship last Tuesday. Called multiple times and received an automated message that said their offices are closed due to unforeseen circumstances. Can't. Even leave a message. DAMN! Breaking news fo’ sure! |
| 3. Author: dkeage | Date: Mon, 8/8/2022, 1:07PM EST | |
TheRealBigDaddy wrote:Does nanyone know why their office has been closed since last Friday. My order was suppose to ship last Tuesday. Called multiple times and received an automated message that said their offices are closed due to unforeseen circumstances. Can't. Even leave a message. I think something happened that they weren’t expecting and it affected the operation......  |
| 4. Author: Thunder.Gerbil | Date: Mon, 8/8/2022, 1:49PM EST | |
Should probably just send a PM to Celtic Bomber since he works remotely he wouldn't be affected. |
| 5. Author: Palama | Date: Mon, 8/8/2022, 2:00PM EST | |
Ya think Celtic gets a massive pay raise since he’s the one and only CS person? |
| 6. Author: Sunoverbeach | Date: Mon, 8/8/2022, 2:06PM EST | |
I think he gets 10x the salary of any other full time cust svc rep employed by Cbid |
| 7. Author: MACS | Date: Mon, 8/8/2022, 2:53PM EST | |
Unforeseen circumstances:
CigarBid sucks SO freakin' bad... and they are so damn inept... that their CS reps got overwhelmed with complaints and finally decided; "I don't make enough money to put up with this sheit" and they all quit.
The odds of this being the correct answer? Even. |
| 8. Author: JadeRose | Date: Mon, 8/8/2022, 5:19PM EST | |
MACS wrote:Unforeseen circumstances:
CigarBid sucks SO freakin' bad... and they are so damn inept... that their CS reps got overwhelmed with complaints and finally decided; "I don't make enough money to put up with this sheit" and they all quit.
The odds of this being the correct answer? Even. I'd go a little higher |
| 9. Author: Stogie1020 | Date: Mon, 8/8/2022, 5:56PM EST | |
It's possible that only one person works in the Customer Service department and she is out sick. Seems silly CBid can't hire a few more reps, but it's their call. I know I am not ordering from Bid for the time being. |
| 10. Author: Abrignac | Date: Mon, 8/8/2022, 6:44PM EST | |
Was wondering this myself so I sent the minotaur a pm on fb. Phones were down until 3 pm. Also, mentioned the seemingly exponential growth in pissed off customers. She said she was going to ensure Celticbomber finds ways to become more efficient at handling customer service issues. She went on to say that it’s well pass time for him to have doubled his daily resolved issues quota. |
| 11. Author: Dbk85 | Date: Mon, 8/8/2022, 7:37PM EST | |
Any one on Twitter I could reach out to that is connected to cigar bid? |
| 12. Author: KingoftheCove | Date: Mon, 8/8/2022, 8:34PM EST | |
Well dang, guess I got real lucky with my order……..only two items……..so pretty hard to fuq that up.
Did I just jinx myself? |
| 13. Author: tonygraz | Date: Mon, 8/8/2022, 8:37PM EST | |
Probably. I was thinking about an order, but thought this is not a good time. |
| 14. Author: KingoftheCove | Date: Mon, 8/8/2022, 9:50PM EST | |
tonygraz wrote:Probably. I was thinking about an order, but thought this is not a good time. Same here……..thought about snagging some MB3 Toros………..but……..think I’ll just hold out for a while. |
| 15. Author: Dbk85 | Date: Tue, 8/9/2022, 8:05AM EST | |
Calling credit card and stopping payment |
| 16. Author: DrMaddVibe | Date: Tue, 8/9/2022, 8:06AM EST | |
Dbk85 wrote:Calling credit card and stopping payment Don't forget to stop breathing too! |
| 17. Author: Mr. Jones | Date: Tue, 8/9/2022, 9:13AM EST | |
Didn't your shpo protect you Dbk85? |
| 18. Author: Mr. Jones | Date: Tue, 8/9/2022, 9:14AM EST | |
Didn't your shpo protect you Dbk85? |
| 19. Author: S_Brown1987 | Date: Tue, 8/9/2022, 11:43AM EST | |
TheRealBigDaddy wrote:Does nanyone know why their office has been closed since last Friday. My order was suppose to ship last Tuesday. Called multiple times and received an automated message that said their offices are closed due to unforeseen circumstances. Can't. Even leave a message. Im in the same boat, supposed to ship last tuesday and still says processing, called twice and sat on hold an hour each, started spamming their support form, sent 19 request so far I want my stuff |
| 20. Author: Dbk85 | Date: Tue, 8/9/2022, 12:01PM EST | |
I finally called my credit card company and put in for half a refund, they said they would try and reach out to the company |
| 21. Author: Dbk85 | Date: Tue, 8/9/2022, 12:03PM EST | |
Usually I just call a company and figure it out, but here no one is responding or answering so I am putting in for the refund on the cigars, only the travel humidor showed up. Been using CB a long time never had an issue before |
| 22. Author: DrMaddVibe | Date: Tue, 8/9/2022, 12:09PM EST | |
Half?
|
| 23. Author: Stogie1020 | Date: Tue, 8/9/2022, 12:10PM EST | |
I just ordered several boxes of cigars. Not from CBid. I wont touch an auction here until the shipping issues get worked out. |
| 24. Author: Dbk85 | Date: Tue, 8/9/2022, 12:11PM EST | |
Partial refund* |
| 25. Author: HockeyDad | Date: Tue, 8/9/2022, 1:42PM EST | |
I would call and block it 2X. That would get attention |
| 26. Author: Cigarpixels | Date: Thu, 10/6/2022, 8:20AM EST | |
I guess if I don’t get my order soon I will head over to cigars daily because they have the fastest shipping and actually answer calls and messages. Be sure to check them out on Facebook as well. Getting very pissed at this because I worked hard for my money and purchasing 40 cigars and not getting them yet. Who do I need to talk to since they don’t wanna answer their calls. Or you can hire me to remotely and I will answer calls and get things going in the right direction haha. |
| 27. Author: DrMaddVibe | Date: Thu, 10/6/2022, 9:29AM EST | |
Cigarpixels wrote:I guess if I don’t get my order soon I will head over to cigars daily because they have the fastest shipping and actually answer calls and messages. Be sure to check them out on Facebook as well. Getting very pissed at this because I worked hard for my money and purchasing 40 cigars and not getting them yet. Who do I need to talk to since they don’t wanna answer their calls. Or you can hire me to remotely and I will answer calls and get things going in the right direction haha. You need to talk to Puddintain. Ask us again, and I'll tell ya the same. |
