Returns

CigarBid strives to bring you the best deals on high-quality cigars, pipes, accessories and more. All our products go through careful inspection before being shipped to our loyal customers. If, however, there is a chance that you receive a defective or damaged item, you may return the item within 30 days upon receipt of the order. Before returning the item, please contact us at 1-800-830-4590 and our customer service team will help you set up a return for an exchange, credit, or refund. Upon completion of the return, you will receive a Return Merchandise Authorization (RMA#). It is important that number is written on the package before its return to ensure a speedy and accurate return. Please note that returns take 3-10 business days from receiving a return to process. 

Cigars - For cigars by the box or bundle of 20 cigars or more, we allow a 1 stick allowance, but the remaining cigars must be returned to receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.

Pipes — If you are not satisfied with your pipe for any reason, you may return the item within 30 days of receipt of your order for an exchange, credit, or refund. Returns take up to 3-10 business days from receiving a return to process. Only pipes that have not been smoked are eligible for return. We stand behind every pipe we sell to be free of defect for one year. Warranty does not include stem, mouthpiece, excess wear and tear, and cracks due to dropping.

Pipe Tobacco — If you feel your tobacco was not manufactured to the highest of standards - or if the tobacco is not what you ordered - please contact us at 1-800-830-4590. With the exception of damaged or defective product, only unopened containers are eligible for return within 30 days of receipt of your order.

All Other Merchandise—For any other merchandise outside Cigars, Pipes and Pipe Tobacco, may be returned within 30 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.