Cigars arrived damaged in box, sent an email to customer service and have yet to hear back.
Had several orders marked as processing, some for 3 weeks, sent email to customer service not response.
Ordered a humidor chest, arrived damaged and missing screws, sent email to customer service no response.
It takes 1 hour of hold time to get an answer on the phone. Things that were told to me would be taken care of have have not yet.
These people have ZERO customer service skills. Once you pay, the don't give a FART about you.
I have spent 5 digit $$$$ and they absolutely suck. I will spend my money where my business is appreciated.
Allen R
Hampton, Georgia