Well...since you asked....I won a 5 pack some time back. 2 of the 5 were damaged by beatles, which I tossed imediately and yes, CB's CS took care of it. I smoked one that week and it was pretty bad, IHMO. Harsh, grassy, not much flavor, maybe a little woody but I think the wood was rotten. I smoked the second one two weeks later and it seemed worse than the first. I still have one in my humidor....maybe age will perform a small miracle...maybe not.