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Great customer service? I think not.
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plabonte Offline
#1 Posted: Tue, Jan 6 2004, 4:40 AM EST
Joined: 09-11-2000
Posts: 2,131
So I bid on an item last night. Only instead of clicking on the autobid box I clicked on the bid box. So now my bid is higher then the next closest bid. I then closed out and went to sleep. This morning I noticed the error I made and call C-bid.

Although this is CLEARLY an error on my part they will do nothing to correct it. Unless you catch your error and fix it in the next 15 minutes you are SOL.

I always see posts raving about the customer service at c-bid. But in my mind if the customer makes an honest mistake, brings it to the attention of the seller before any damagae is done, and it can be fixed but isn't because the seller says "it isn't our policy to fix it" - that is not great customer service. That is no service at all.

I guess next time I'll be more careful with my bidding. That is if there is a next time.
Robby Offline
#2 Posted: Tue, Jan 6 2004, 5:01 AM EST
Joined: 10-30-2002
Posts: 5,067
yeah, you have to be careful and double check. I've noticed mistakes and gone back in and done the edit bid function. And there's been other times when I just meant to do one thing and did another. Oh well. I wouldn't be too hard on c-bid though. When you place a bid and it's recorded, it may discourage someone else from bidding who otherwise would have. Let's at least hope they're good smokes and you enjoy them.
HockeyDad Offline
#3 Posted: Tue, Jan 6 2004, 5:11 AM EST
Joined: 09-20-2000
Posts: 46,135
You aren't the first to have done this and won't be the last. However, CBID's great customer service tends to apply more to errors on their part, not ours. What you're asking for are special exceptions to the posted rules. Imagine what the bidding process would look like if anyone could cancel their bid at any time.

On the bright side, you stand a chance of winning a bid on an item and you will pay the maximum price that you were perfectly willing to pay for it when you placed the original bid. The only real downside is some other guy might get the same item for a few bucks cheaper. Its not like you placed a $1000 bid on a five pack of Bad Frogs! You still might get outbid anyway.
xrundog Offline
#4 Posted: Tue, Jan 6 2004, 5:44 AM EST
Joined: 01-17-2002
Posts: 2,212
I've done this too. It's on you, not them. Be careful with the scroll wheel too!
gorob23 Offline
#5 Posted: Tue, Jan 6 2004, 5:57 AM EST
Joined: 05-11-2003
Posts: 2,323
You made the mistake (just like the rest of us have) NOT them. You also made YOUR bid high so that others would not out bid You, I am not sure what you wanted CBID to actually do for you? CBID customer service is really very good. My suggestion have a glass of the gold stuff with a good smoke and chauk it up to experience! Good Luck Rob
plabonte Offline
#6 Posted: Tue, Jan 6 2004, 6:55 AM EST
Joined: 09-11-2000
Posts: 2,131
I agree with you all that I made a mistake. Now let me run this by you for food for thought.

You are at McDonalds and you want to order a Chicken Sandwich. When you order you in error say Chicken Nuggets. They enter your order in the register and start to get it ready. When they put the nuggets on your tray you realize an error has been made by you and say, "I'm sorry I meant to say chicken sandwich. Can you change the order". The clerk then says, "I'm sorry you ordered chicken nuggets and that is what my register says that is what you will get. You made the error not us so we don't have any responsibility to correct the problem. Therefore we won't. Thank you and come to McDonalds again."

Now if this happened would you say McDonalds has great customer service. Probably not.

What if I ordered nuggets and they put a sandwich on my tray. I then say, "Excuse me I ordered nuggets not a sandwich". They then put the sandwich back and give me the nuggets. After all it was their error. Would you say then that they have great customer service. Probably not.

My point of this post is that everyone raves about the customer service. However, I did not get great customer service. I got none what so ever. I made an error, yes. Could the error be easily corrected by c-bid without substantially changing my order, yes. Did c-bid make the change, no because it is their policy not to. Fine but then don't tell me they have great customer service if their policies prevent them from helping the customer. Don't tell me they have great customer service if THEY make a mistake and then fix it.

I needed some help and didn't get it. That may be good business on their part but it isn't good customer service.
smelly4tay Offline
#7 Posted: Tue, Jan 6 2004, 7:23 AM EST
Joined: 11-15-2003
Posts: 2,775
plabonte,
I don't agree 100% with the McDonald's example.

If you walk into the McDonald's at 10:29 and there are 15 people in line waiting for the last 3 egg mcmuffins before breakfast ends, and you say I will pay 6 dollars per sandwich. You move to the front of the line and pay the money...after recieving your sandwiches, you sit down and then realize you didn't want to pay that much. You cannot just go to the counter later and say I want to change this order.
Take into consideration that this is an auction site and retracting bids shouldn't even be a grey area. You obviously wanted the item at some point, didn't you? You even say it was your mistake, so why wouldn't you just swallow it, and not push blame elsewhere? I think that the customer service here is unbeatable and the prices too!!! If the CBid staff spent their day looking through "hopeful retractable bids", none of us would ever get our orders on-time. It seems cheesy to me to trash customer service of the company you buy from, and post on....on the site. Just my .02 though
Dave
billyjackson Offline
#8 Posted: Tue, Jan 6 2004, 7:41 AM EST
Joined: 08-19-2002
Posts: 2,860
Guess I just THOUGHT I wanted to hear someone gripe about something other than Bush/Dean/War.
plabonte Offline
#9 Posted: Tue, Jan 6 2004, 7:51 AM EST
Joined: 09-11-2000
Posts: 2,131
I guess my beef is that I made a mistake. C-bid and I are both aware of it. It can be easily fixed without disturbing the bidding process. C-bid refuses to fix it.

I'm not asking to retract a bid. I put my highest desired bid in the regular bid area and not the autobid area. I only asked that c-bid correct this. I didn't ask them to change any amounts or delete the bid. Only to correct an error I made.

C-bid chooses not to. If that is their policy that is fine. What is the result? I end up paying more (potentially) then I have to have paid. C-bid makes money off my error.

I guess its my error and I should just take my lumps. But I don't like the idea of someone capitalizing off an error that I made that could EASILY be corrected but that was chosen not to.

I don't think that is good customer service, I don't think its a good way to do business, and I won't order from c-bid anymore. And I guess that is all I'll say about that.
sketcha Offline
#10 Posted: Tue, Jan 6 2004, 8:13 AM EST
Joined: 03-26-2003
Posts: 3,238
Sorry, p,

but I'm afraid it's diffuicult to contain my frustrarion with you here. I've made several mistakes, 1 or 2 like the one you describe. I knew full well that it was mine and mine alone.

This is an auction pure and simple. Have you ever been to one. When the auctioneer calls out a price and you raise your hand, you don't get to change your mind because you made a mistake. Take some responsibility.

When you order those McNuggets you don't GET to bid on them, you pay full retail! And you aren't taking something from another customer that can't be replaced in 30 seconds.

Your analogy is far from relevant.

P.S. No hard feelings. I've enjoyed conversing with you about many things on this board, but I think you need to re-evaluate your position here. The rules are extremely clear.
smelly4tay Offline
#11 Posted: Tue, Jan 6 2004, 8:24 AM EST
Joined: 11-15-2003
Posts: 2,775
plabonte,
I also apologize if my post came off a little rough. I really enjoy reading your posts, cause you are one that gives your honest opinion to people and has extensive knowledge about such an amazing hobby. Stick around! If you stop bidding...more cigars for us, but don't stop posting. I probably would be frustrated also, but a good deal on cigars would be your loss not CBid's.
Dave
ajeroth Offline
#12 Posted: Tue, Jan 6 2004, 8:28 AM EST
Joined: 07-17-2003
Posts: 1,000
You hit the button right??? Well thats the same as sighning a contract with them. They didn't trick you. And as you accept that you made the mistake they don't see a problem and neither do I. What they do see is people bidding very high, on occasion, for a item that they really want. So how can they tell the difference? They give a grace period. You didn't change it then. Opportunity lost. I you don't bid anymore because of this simple mistake... More smokes for me. Your loss.

ajeroth
KNOF Offline
#13 Posted: Tue, Jan 6 2004, 8:37 AM EST
Joined: 10-08-2003
Posts: 4,480
Sorry to say I am with the rest on this topic plabonte. Besides I'm sure you still got the smokes at a price far below the price on Cigar International. Next time don't bid on CBid, just buy them at Cigar International, and leave the bidding to us, heheheeeee. Not to worry, CI & CBid would love you for this.

Knof
al'Thor Offline
#14 Posted: Tue, Jan 6 2004, 8:53 AM EST
Joined: 06-17-2003
Posts: 2,793
Holy Freakin Crap how many times do we have to go over this - if you have a beef with cbid then deal with cbid and leave the rest of us who love cbid the heck alone. I don't even care if they were the ones who made the mistake - which they very rarely are. Whining about how you didn't get your way does NOT belong on the misc. forum when you are trashing our HOST!!!
Lowman Offline
#15 Posted: Tue, Jan 6 2004, 9:08 AM EST
Joined: 12-03-2002
Posts: 6,982
If you put your max bid in for your regular bid and you won, what's the problem??? You were willing to pay up to that much anyway...

If you got outbid, that would have given you another chance to place another bid.

Am I missing something ??

Low
Gb Offline
#16 Posted: Tue, Jan 6 2004, 9:12 AM EST
Joined: 03-20-2003
Posts: 260
Al... this is exactly where this post belongs. C-Bid can see it and determine if it is something worth looking into or not. If you don't like the topic, don't read the thread.

Robby nailed this issue right at the beginning. If the error had been caught earlier, it could have been fixed, but because it had been so long from when the original bid had been placed, it most likely discouraged others from bidding on this item. That's probably why they coundn't fix your mistake.

Sorry about piling on.
E-Chick Offline
#17 Posted: Tue, Jan 6 2004, 9:28 AM EST
Joined: 06-15-2002
Posts: 4,877
Great thread!

Bummer Paul...it sucks when that feeling hits. You know the one. When you are like Wile E. Coyote going over the cliff and you are in mid-air momentarily only to go plunging down to your demise...

Happily, it was only one bid...and at a price that you set for yourself at the onset. I'd like to know just how many of us have made that mistake in the first place...I've done it...

I've had an issue with customer service here that didn't end up the way that I hoped...but the details were kept to myself. Sometimes, things just don't go our way.

I'd have to say that the customer service here is greater than the majority of auction, retail, or internet based business' in general.

Kudos to CigarBid for leaving it up...

No man is infallible. It's how you handle your own mistakes that prove how great you are. You can quote me...

Marla
plabonte Offline
#18 Posted: Tue, Jan 6 2004, 9:29 AM EST
Joined: 09-11-2000
Posts: 2,131
Don't worry guys I won't get upset if you disagree with me. I disagree with plenty of people.

You are correct that the analogy with McDonald's isn't 100% acurate. The point was that an error could be easily corrected but wasn't. Again correcting the bid I made would NOT have effected (or is it affected) any other bidders. I would also like to mention that I have been to many auctions as well as auction sites. And this is the only auction I've ever been to where you have to enter two bids. A current and a high. Every other place you enter your high bid (as in most auction websites) or your current bid (as in a live auction).

Its c-bids policy and I'll live with it. But in my eyes c-bid could easily fix this without any disruption to the auction or other bidders. The result is that they won't get as much money for the auction. And when I put it that way it makes sence why they wouldn't change it. Why would a business want to make less money. My only beef is that they are earning money through an honest mistake, which was brought to their attention and could be remedied. If you did a trade with a BOTL for five cigars and he sent you someone elses package because he got the address labels mixed up and it contained 15 cigars and they notified you would you keep the 15 cigars and say your error live with it. You very well could and it would be legal. But that doesn't mean its the right thing to do. A business has to make money no doubt. But one that does it while still doing the right thing is one that has good customer service. But hey that is just my opinion.

As far as the contract statement ajeroth you are incorrect. A contract that has been entered into between two parties that contains a material misstatement as to the subject matter (in this case price) becomes a voidable contract at the option of the party who made the error. Business Law 101.

HockeyDad Offline
#19 Posted: Tue, Jan 6 2004, 9:57 AM EST
Joined: 09-20-2000
Posts: 46,135
I would like to see the auction thread and see how bad the price difference is between high and low bid, considering you were perfectly willing to pay the high bid that you currently have it at. Through your error, all you did is reveal your bid strategy a little early.

CBID has a clear policy with terms and conditions that all bidders agree to and they simply aren't making a special exception for you. Posting about this here seems to be a method of whining or extortion to take a second shot at getting the exception to the rules.
sketcha Offline
#20 Posted: Tue, Jan 6 2004, 10:44 AM EST
Joined: 03-26-2003
Posts: 3,238
Oh man, p, where do I begin.

First off, Gb has it right. The one guy that had maybe planned to spend as much as you did may have seen your bid and decided to wait for the next one. How in the hell can you not see that?

Cbid does NOT REQUIRE you to enter 2 bids. You can either enter a single bid OR your max, auto bid. As far as other auctions go, yes they are a little more simple in the way of the max auto-bid, ala ebay. Personally, I like that you can see what the present bid is in the first window.

Next, a deal made with a BOTL is not even close to the same as an auction!!!

Finally, so you're saying that any time I "misrepresent" my bid price, I can get out of buying cigars from CBid? Well that's pretty cool. Now I can change my mind anytime I want. If you really think that's possible under your Biz Law 101, then get a lawer and fight it. Good luck.
RICKAMAVEN Offline
#21 Posted: Tue, Jan 6 2004, 10:55 AM EST
Joined: 10-01-2000
Posts: 33,248
does any one really eat at mcdonalds?

toby usually buys a happy meal when they are giving away mini beanies and gives the meal to some kid in line or if there is no one in line, she dumps it in the trash.

i don't eat much fast food stuff, but in and out burger tastes like real meat and toby likes fatburgers.

why not buy one of those george foreman grills that are always on sale and some decent ground meat and make your own hamburgers. it's probably cheaper and tastes etter?

i may have thread jacked, but i have done the same thing as plabonte and have eaten my mistake. the biggest one was winning some cheap 5 packs and then paying $1.00 shipping on all but the first.

i also remember signing a contract to buy a new car and finding out i had been had by the salesman.

such is life.
TrishS@CigarBid Offline
#22 Posted: Tue, Jan 6 2004, 11:08 AM EST
Joined: 06-13-2001
Posts: 3,172
Plabonte -

What you don't seem to realize is that we CANNOT change bids. It's not a matter of not wanting to do it, but we CANNOT. Imagine if they let us go in there and alter bids...no one would be able to trust the site because anyone on staff could make changes.

What we can do is remove it from your order prior to shipping if you're not happy. And I believe you were offered that as an option, correct? If not, let me know so I can fix that for you.

Trish

plabonte Offline
#23 Posted: Tue, Jan 6 2004, 11:10 AM EST
Joined: 09-11-2000
Posts: 2,131
A blind guy comes into your store and buys a candy bar for $1.00. In error he hands you $10.00 thinking its a $1.00 bill and starts to walk out. Do you try to profit from his mistake or correct it?

Someone on a street corner drops their wallet and doesn't realize it. Do you profit from their mistake or correct it?

You work at a store that is having a sale. The customer doesn't realize it and is willing to pay the full price. Do you ignore the sale and profit from their mistake of make them aware of the sale price?

Yes, this is an auction and so not 100% accurate with the examples. But its more of the principle of the matter that is irking me.

I feel like Ben Stiller in "Meet the Parents". There is this scene where he is in the airport and is waiting to board. He hands in his ticket and the flight attendant says something to the effect of "Your row hasn't been called yet please wait". Its their policy to not let you on board until the row is called. But their isn't a sole in the airport and so he has to wait.

There are 3 lots. 2 people have bids of $22.00 not an autobid but a straight bid. Mine bid is $31.00 should be an autobid but isn't because of my error. If you honestly think that my bid scared someone away then I'll concede my position. But I don't see it. All I asked is that my bid of $31.00 go on as an autobid of $31.00. Didn't ask to change any amounts, or to cancel my bid, and it wouldn't have altered the existing bidders. Nor to I honestly believe it would have discouraged future bidders. I let c-bid know well before the auction was over.

Again, this is c-bids right to not correct this, and make more money off my error. But I don't think this is the "right" thing for them to do nor do I think its very customer service oriented to do so.

I've seen a number of threads that commended the customer service at c-bid. I never saw any comments that stated opinions of customer service should not appear on these boards on those threads. Maybe c-bid does have great customer service. I'm just saying that in my limited experience with them I haven't seen it.
billyjackson Offline
#24 Posted: Tue, Jan 6 2004, 11:20 AM EST
Joined: 08-19-2002
Posts: 2,860
plabonte,

We all perfectly understand your argument regardless of how many times you restate it. And Trish offered much more than is expected in this situation. If you don't want to take it, guess you are SOL.

I think that CBid should give you the last word on this topic just out of consideration and then lock the thread.
JonR Offline
#25 Posted: Tue, Jan 6 2004, 11:24 AM EST
Joined: 02-19-2002
Posts: 9,740
Yo Plabonte: You were man enough to admit your mistake and I believe once you simmer down you will be man enough to live with it. Leaving C-Bid over your mistake is like cutting your nose off to spite your face. When we as individuals make our first bid we agree to adhere to C-Bids rules ( a 15 minute time limit to repair our mistakes ) which are for all of us. I hope you reconsider and stay. JonR
sketcha Offline
#26 Posted: Tue, Jan 6 2004, 11:25 AM EST
Joined: 03-26-2003
Posts: 3,238
Meet the Parents was a funny flick.

It seems clear that you were typing as Trish posted her response. I think that is EXTREMELY generous of her. It seems clear that they are not determined to profit from your mistake. Now THAT'S customer service!

If you still don't see her point about changing bids, then you sir, are hopeless.

Take it easy
Lazygardner Offline
#27 Posted: Tue, Jan 6 2004, 11:30 AM EST
Joined: 08-20-2002
Posts: 176
What a minute... all this is over 9 bucks?
plabonte Offline
#28 Posted: Tue, Jan 6 2004, 11:42 AM EST
Joined: 09-11-2000
Posts: 2,131
Yes yes all this over $9.00. Less if the bid goes up. But I am a man of principle and very bull headed. I was offered the chance to cancel at the end of the auction and be assessed a restocking fee (which would be less then the $9.00).

I've stated my point numerous times and shant do so again. I made an error and will pay for that error. I find it hard to believe that this error couldn't be corrected to the satisfaction of all involved. But then again I don't know how the inner workings of c-bid.

I appreciate all the civil comments that were made to me even though they didn't agree with me.

If c-bid would like to lock this thread or delete it I don't mind. This was more for me to get this off my chest anyway. Thanks all for listening (even you Trish who I tried to e-mail but it bounced back to me because I didn't have the correct address).
sketcha Offline
#29 Posted: Tue, Jan 6 2004, 11:51 AM EST
Joined: 03-26-2003
Posts: 3,238
Here's what I have, p...

[email protected]

Did you forget the last "s"?

plabonte Offline
#30 Posted: Tue, Jan 6 2004, 11:57 AM EST
Joined: 09-11-2000
Posts: 2,131
Yes I think I sent to Trish and not Trishs. Thanks Sketcha.

E-mail sent to Trish(s)
sketcha Offline
#31 Posted: Tue, Jan 6 2004, 12:17 PM EST
Joined: 03-26-2003
Posts: 3,238
No worries, p.

Let us know how it goes.

If it goes well, great! If not, we'll argue some more. ; )
ajeroth Offline
#32 Posted: Tue, Jan 6 2004, 12:49 PM EST
Joined: 07-17-2003
Posts: 1,000
Well If I am wrong in a legal way so be it. I'm no lawyer. I do agree that this has been civil and so have you plabonte. I also agree that anything, even gripes with cbid itself belong right here. I have personaly had nothing but good service from them. But they shouldn't be afraid of a little thread about a disagreement with there policies. My thread about Climaxx beads and there website was altered. I don't agree with that but it's there board.

ajeroth
puskarich Offline
#33 Posted: Tue, Jan 6 2004, 12:58 PM EST
Joined: 01-04-2003
Posts: 2,143
I would chalk it up as a learning experience. Or get in touch with that guy who bid $130+ for a 5-pack of Anejos. Chances are he'll outbid you.
tailgater Offline
#34 Posted: Tue, Jan 6 2004, 1:35 PM EST
Joined: 06-01-2000
Posts: 26,185
Let me get this straight:

Plabonte makes an honest error.
C-Bid is unable (NOT unwilling) to correct it.
Plabonte will get his gars at a price he feels is fair.
C-Bid offered to not ship (and therefore not charge) for the cigars in question in order to keep peace.
Plabonte feels that's not good enough.

Frustrating, yes.
But don't misdirect your anger in the name of "principle".
This is NOTHING like a blind guy offering a 10 spot for a one. Or losing your wallet.
And you know it.

Trish made the strongest point; if C-Bid employees were able to change bids at random, the integrity of this site would potentially be compromised.

This is very black and white.

But I'm not out 9 bucks either...
eleltea Offline
#35 Posted: Tue, Jan 6 2004, 3:23 PM EST
Joined: 03-03-2002
Posts: 4,562
The rule that the person making the error pays is a fair one and ought to be applied to every situation in life. We've all got cigars here for 1/3 retail from time to time. No one gets an email from Trish requesting more for them. (Well, that sort of happened to me once, but that's a different story ;o)

Plabonte we love ya, but this is not a customer service issue. You are bigger than this and shortly, if not already, will remember that you are.
usahog Offline
#36 Posted: Tue, Jan 6 2004, 3:44 PM EST
Joined: 12-06-1999
Posts: 22,691
Awwwww Quit yer B!tchen... I Used to drink beer and bid.. I learnt its not a good plan to add beer and bid.. all because the same thing you did to initiate this posting... I would take myself out in the back yard and literally kick my ass after waking to find my mistake on the autobid feature... then relize I musta really wanted them Cigars/items and laugh about it and treat myself to another beer...

let the bidding begin!!!!!

Hog
RICKAMAVEN Offline
#37 Posted: Tue, Jan 6 2004, 4:58 PM EST
Joined: 10-01-2000
Posts: 33,248
much ado about nothing.
Robby Offline
#38 Posted: Tue, Jan 6 2004, 5:23 PM EST
Joined: 10-30-2002
Posts: 5,067
Trish's reply was perfect.
mrtelcom Offline
#39 Posted: Tue, Jan 6 2004, 5:37 PM EST
Joined: 03-25-2004
Posts: 2,255
"I've done this too. It's on you, not them. Be careful with the scroll wheel too"

- I did this too, with the wheel, and Robby informed me he noticed...

I also agree with Trish's post, and for the same reasons also say that Pete Rose should still be BAN!
tonester666 Offline
#40 Posted: Tue, Jan 6 2004, 6:00 PM EST
Joined: 05-07-2003
Posts: 1,324
I 'm with Rick I hate McDonalds but the damn kids love that place.
CWFoster Offline
#41 Posted: Tue, Jan 6 2004, 7:04 PM EST
Joined: 12-12-2003
Posts: 5,414
How 'Bout them damn Cowboys!
RICKAMAVEN Offline
#42 Posted: Tue, Jan 6 2004, 7:32 PM EST
Joined: 10-01-2000
Posts: 33,248
tonester666

i don't know how old your children are.

if you can, have them dress nicely and you and your wife take them to a nice restaurant and help them read the menu if they can't read. my oldest son, ross, was about 10 and he ordered steak and lobster for his lunch. my younger son brad, 8, ordered spaghetti and meat balls.

it was a bit expensive but they learned the value of earning money to be able to afford some of the nicer things in life.
pabloescabar Offline
#43 Posted: Tue, Jan 6 2004, 9:46 PM EST
Joined: 02-25-2005
Posts: 30,183
all this whinning over 9.00,tell you what i'll give you 10.00 to stop crying or maybe some cool smokes worth alot more than that. every ones made that mistake
its only a few bucks,if nothing else the out come is exactly how you would have wanted it to come out. construtive critizism,lerning experience,money,& free smokes. from people who care, care about you,others,& our awesome c-bid host,customer service.ALOHA&SMILE!
Lowman Offline
#44 Posted: Wed, Jan 7 2004, 4:58 AM EST
Joined: 12-03-2002
Posts: 6,982
http://www.cigarbid.com/...on/lot.cfm?lotID=149987

Need I say more....

Low

I bet this guy wishes it was only $9...
rmarrandino Offline
#45 Posted: Wed, Jan 7 2004, 5:22 AM EST
Joined: 12-07-2002
Posts: 893
In Trish's post she said that you were offered the option of removing the winning bid package from your order and you did not accept that.

What more could they do? You said you made a mistake and they said that they would elimiate that bid from your order. What did you want them to do, lower the bid? Doesn't that seem unrealistic?

Also, as many others have said, you were willing to pay that price anyway.

I have no idea what the griping is about.
Homebrew Offline
#46 Posted: Wed, Jan 7 2004, 5:29 AM EST
Joined: 02-11-2003
Posts: 11,885
Hmmmm,
Looks like here is another example of someone else doing the same thing. http://www.cigarbid.com/...on/lot.cfm?lotID=154323
I hate it when I do it.
Later
Dave (A.K.A. Homebrew)
plabonte Offline
#47 Posted: Wed, Jan 7 2004, 5:33 AM EST
Joined: 09-11-2000
Posts: 2,131
This is the last post I'll put on this.

I was given the option of canceling the order and being charged a restocking fee.

I simply requested that c-bid make my autobid amount the $31 instead of starting bid being $31. I didn't ask for the amount to be changed, nor for the bid to be cancelled, nor anything that would alter the bidding process for others.

I find it very difficult to believe that a database of bids can't be altered if needed. But then again I don't work at c-bid so what do I know.
KNOF Offline
#48 Posted: Wed, Jan 7 2004, 5:41 AM EST
Joined: 10-08-2003
Posts: 4,480
Plabonte, I think we all understand and have our view.
If you want to see the light here about CBid, I suggest you visit California and you will realize your $31- is still cheaper than what we pay in shops for a 5-Pack.

Knof
SteveS Offline
#49 Posted: Wed, Jan 7 2004, 6:05 AM EST
Joined: 01-13-2002
Posts: 8,751
Who placed the bid ?? ... I thought so

Wasn't the amount of the bid a $$ figure that you'd be willing to pay if the bidding went that high ??? ... I thought so

Haven't you been around CBid more than long enough to know how the system works? ... I thought so

Care to take a guess at how many of us have made similar mistakes ??? ... Wait, don't bother to ask ... the answer is ... MOST, if not ALL of us ... and in the several years I've been around here, this is the first time I've seen anyone blame CBid for it ... I've made similar mistakes half a dozen times ... EVERYONE I know has made similar mistakes ... and NONE of us has ever had the unmitigated gall to blame CBid for the error ...

Frankly, I'm blown away by two things here ... ONE, that ANY bidder would have the brass to complain that CBid had inferior customer service because of a mistake made by the bidder himself and TWO, that CBid actually has such great customer service that they ARE taking care of a mistake made by said bidder ...

Want something to drink with that order of crow ???
eleltea Offline
#50 Posted: Wed, Jan 7 2004, 6:23 AM EST
Joined: 03-03-2002
Posts: 4,562
*sigh*
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