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Last post 22 years ago by fjimi. 11 replies replies.
Box or 5 pack?
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ej178 Offline
#1 Posted: Thu, Jul 5 2001, 12:27 PM EST
Joined: 07-17-2000
Posts: 32
Ever bid on a box only to find out it was actually a 5 pack? I bid on some Te-Amo Satisfactions listed in the "boxes" category. After bidding I noticed there was not a quantity listed so I sent a quick E-mail stating I assumed (that was probably my problem) this was a box of 20 or 25. The response: it is a 5 pack with no other explanation. I sent a follow up asking why they were incorrectly listed under boxes and as of yet have not received a reply. The darn things only went for $12 but as the saying goes "It's the principal that counts".

Anyone else have a similar experience?
RICKAMAVEN Offline
#2 Posted: Thu, Jul 5 2001, 12:43 PM EST
Joined: 10-01-2000
Posts: 33,248
i have not and i won't comment on the error. call costomer service and talk to ruth. she is most helpful. 888-244-2790
Hansen Offline
#3 Posted: Thu, Jul 5 2001, 12:51 PM EST
Joined: 03-11-2000
Posts: 444
ej, I actually wrote to customerservice, asking if the lot in Q, listet under Boxes, didn't belond in the 5-pack category, lot# fitting in perfectly with other 5-packs that had opened the same day. Didn't get a reply, but obviously I was right. I think they should accept that they have f***ed up, and let you have a refund. [email protected]
TrishS@CigarBid Offline
#4 Posted: Thu, Jul 5 2001, 2:03 PM EST
Joined: 06-13-2001
Posts: 3,172
Hi guys! This is my first opportunity to post a message on the Forum and its to apologize to you ej178. I'm the new Customer Service Rep for CigarBid. Ruth has cut back her hours and is only in the office on Monday, Tuesday and Friday. She does a great job, but unfortunately, she can't answer her emails when she's not in the office. ej178 I sent you an email about our response to the mistake we made with regard to the 5-pack. Sorry about this mix-up!! Trish
Slimboli Offline
#5 Posted: Thu, Jul 5 2001, 3:09 PM EST
Joined: 07-09-2000
Posts: 16,139
... ok Trish. Let's see who we are dealing with. Ruth posted seveal pictures of her and the hubby, so now we want to see you. It really helps to be able to put a face with the name ... doesn't everyone agree?
ej178 Offline
#6 Posted: Thu, Jul 5 2001, 6:33 PM EST
Joined: 07-17-2000
Posts: 32
Got an E-mail from CBID and the whole sitation is cleard up. Thanks Trish and thanks for the info Hansen!

EJ
Hansen Offline
#7 Posted: Thu, Jul 5 2001, 9:17 PM EST
Joined: 03-11-2000
Posts: 444
Trish, welcome to (the ugly world of) the board. Hopefully you'll fill in and continue the usually high standard of service that charactarises CB. Sorry to hear that Ruth has cut back on her working hours. Is this due to happy curcumstances, Ruth? ;)
Pork Chop Offline
#8 Posted: Thu, Jul 5 2001, 11:21 PM EST
Joined: 07-17-2000
Posts: 53
I'm embarrassed to report that I once bid on a 5 pack thinking I was bidding on a box. I won the lot at a very cheap price, so that's when I checked and figured out what I had done.

But that was my fault, as much as I wish there was someone else to blame it on. Doh!

Happy Herfin',
Pork Chop
RobertParrott Offline
#9 Posted: Fri, Jul 6 2001, 7:28 AM EST
Joined: 06-27-2001
Posts: 344
The quantity was (25) I know because I bid on the lot also. I always double check the quantity so that I know what the cigars will cost per cigar. In my opinion if Cigarbid messed up they should follow through with what they promised.
RobertParrott Offline
#10 Posted: Fri, Jul 6 2001, 7:41 AM EST
Joined: 06-27-2001
Posts: 344
ej178,
The quantity (25) suddenly disapeared during the bidding, I had a print out that had a quantity listed, is anyone good at putting together a shreaded document..... LOL, I have a bad habit of putting all printed documents through the shreader.... a work related thing...
rookie139 Offline
#11 Posted: Fri, Jul 6 2001, 8:53 AM EST
Joined: 03-02-2000
Posts: 2,149
Slim just wants another pic to "Hubcap"....LOL...Kinda slow lately ;)
fjimi Offline
#12 Posted: Thu, Aug 2 2001, 8:10 AM EST
Joined: 08-31-1999
Posts: 1
Trishhh...I had two 5 packs that were supposed to come in cedar slide boxes but arrived in plastic wrap...all i got was a big "OWELL!"
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