kornazoo,
Do you have it set up to send USPS priority or UPS?
They used to send me the UPS tracking number, I thought until I went with USPS priority, now I get a confirmation number for USPS.
But one way to find out if it was shipped USPS or UPS is to click on Login up above,
then login,
then click on Bids Won.
Above the bids you won, there will be an Order Cofnirmation, to the right of that, it will say View Invoice, then the date shipped, then the tracking link.
click on the tracking link. If it opens USPS site, then it is going USPS priority. If it opens UPS site, then it is going UPS and the link was the tracking number. If it says a date shipped, it will have the tracking number right there for you to track.
Not sure why the customer service person couldn't tell you that.