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Last post 22 years ago by Slimboli. 15 replies replies.
Shipping Cost
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kthwilson Offline
#1 Posted: Wed, Feb 6 2002, 12:42 PM EST
Joined: 12-08-2001
Posts: 8
I won a bid and was sent the wrong cigars. I contacted cbid through email and was sent the correct cigars and a pre-paid return label. That's when I noticed that the pre paid label was only $1.95 not the $ 3.95 I paid to have them sent south. Is it cheaper to ship north or did Joe Pesci nail it in Lethal Weapon when he said "YOU GET F***ED IN THE DRIVE THRU". Just food for thought..
xrundog Offline
#2 Posted: Wed, Feb 6 2002, 12:57 PM EST
Joined: 01-17-2002
Posts: 2,212
Shipping and HANDLING. Mail order often costs at LEAST a couple $ for taking the item off the shelf and putting it in the box.
kthwilson Offline
#3 Posted: Wed, Feb 6 2002, 1:02 PM EST
Joined: 12-08-2001
Posts: 8
Then I guess I'll send them a bill for my handling charge since it was there screw up to start with.
TrishS@CigarBid Offline
#4 Posted: Wed, Feb 6 2002, 1:05 PM EST
Joined: 06-13-2001
Posts: 3,172
Mr. Wilson,

Thanks for the note and I hope to clarify the confusion. You are correct that our base shipping fee for a 5-pack is $3.95. We ship lightweight items to our customers via Priority-Mail. We have found that Priority-Mail is more reliable (and less damage occurs) than with First Class service. Priority Mail service starts at $3.50 for a 2-lb package. For lightweight packages, it is still more cost effective than UPS. We tack on $0.45 for handling (the box, peanuts, labor, etc.)

However, when a problem occurs and a lightweight package (one 5-pack, one torch lighter, etc.) must be returned back to us, we use First Class postage. We're willing to take a risk on damage or loss ourselves, but we're not willing to take that same risk for packages sent to our customers.


I hope this helps and feel free to email us at [email protected].


- Trish
kthwilson Offline
#5 Posted: Wed, Feb 6 2002, 1:17 PM EST
Joined: 12-08-2001
Posts: 8
Trishhh. Thanks for setting me straight ..Every once in a while I go numb and need some prodding. LOL
ClancyDaBulldog Offline
#6 Posted: Wed, Feb 6 2002, 2:14 PM EST
Joined: 12-31-2001
Posts: 78
now THATS customer service...
kthwilson Offline
#7 Posted: Wed, Feb 6 2002, 2:23 PM EST
Joined: 12-08-2001
Posts: 8
Trish is the greatest, she is actually the one who helped me originally. I would love to run around yelling "I got a spanking from Trish" but Im afraid my wife might get jealous.
mmay Offline
#8 Posted: Wed, Feb 6 2002, 2:57 PM EST
Joined: 06-10-2001
Posts: 121
My wife would be jealous. And to your credit you took your spanking like a man!
Jeffersonn Offline
#9 Posted: Wed, Feb 6 2002, 3:32 PM EST
Joined: 01-15-2002
Posts: 105
I had a problem with a damaged item. Trish handled it immediately. Any concerns I ever had about having my sticks shipped were elimenated. It was truly "no hassle". Thnx, Jef
engletl Offline
#10 Posted: Wed, Feb 6 2002, 5:01 PM EST
Joined: 12-26-2000
Posts: 26,493
I also got some damaged merchendise one time...I cannot say enough about the great customer service here. Todd
ellesson Offline
#11 Posted: Wed, Feb 6 2002, 7:06 PM EST
Joined: 05-13-2001
Posts: 150
I have spent a significant amount of money here and have never had a (problem except for that pain in the ass cigsmoke) cj
RICKAMAVEN Offline
#12 Posted: Wed, Feb 6 2002, 8:11 PM EST
Joined: 10-01-2000
Posts: 33,248
whenever i have a problem, cbid always includes a small gift as an apology. so far i have received a torch ligher, a double bladed cutter, a 20 % discount on my next order, not to exceed $10.00, but that's fair. (some of you guys might order a bunch of stuff and that wouldn't be right.) the nicest surpirse gift i got was a cigar i had not smoked before, something called a coa anniversary
delarob Offline
#13 Posted: Thu, Feb 7 2002, 2:28 AM EST
Joined: 06-28-2001
Posts: 5,318
After a while, it all makes sense. I was the same way at first KTH.

Nice to see ya Trish. You folks at the co. should stop by for some chat more often.
bud451 Offline
#14 Posted: Thu, Feb 7 2002, 4:20 AM EST
Joined: 09-11-2010
Posts: 2,237
and my complimentary 911 was delivered last week, thanks CB!
BBJ Offline
#15 Posted: Thu, Feb 7 2002, 9:29 AM EST
Joined: 11-21-1999
Posts: 286
I Have Met And Spent Some Time Around C Bid.C Bid Is In Close To Were I Live.You Will Half To Look Long And Hard To Find A Better Bunch Of People!
I Must Stop And See The New Place.
Keep Up The Good Work And Play Nice Boys And Girls!
Slimboli Offline
#16 Posted: Sat, Feb 9 2002, 4:39 AM EST
Joined: 07-09-2000
Posts: 16,139
Wow ... that must have been hard. Capitalizing each word, i mean ... hehehe!
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