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Last post 22 years ago by donutboy2000. 16 replies replies.
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Slimboli Offline
#1 Posted: Fri, Mar 15 2002, 3:20 PM EST
Joined: 07-09-2000
Posts: 16,139
I just had to make this post to boast what a great company Cigars International and Cigar Bid really is ...

I recently won a bid for a box of Arturo Fuente Curly Head Deluxe (box of 25), for a little under MSRP. Nothing unusual about that, you say?

Well, they must have ran out of stock (not listed at CI as of this moment), because they sent me a substitution ... a box of 40 Curly Head's. Same cigar, but without the band.

This place never seizes to amaze me with their outstanding customer service and tireless effort to make things right. That gesture made a decent win an outstanding bargain!

Thanks again, to the staff of your stellar company!
RICKAMAVEN Offline
#2 Posted: Fri, Mar 15 2002, 4:56 PM EST
Joined: 10-01-2000
Posts: 33,248
second and third slimboli. my first place to go on the web.
Mr.Mean Offline
#3 Posted: Fri, Mar 15 2002, 8:19 PM EST
Joined: 05-16-2001
Posts: 3,025
You are correct Slim. The best service in town.
RICKAMAVEN Offline
#4 Posted: Sat, Mar 16 2002, 9:06 AM EST
Joined: 10-01-2000
Posts: 33,248
Mr.Mean: how often are you serviced?
Charlie Offline
#5 Posted: Sat, Mar 16 2002, 10:30 AM EST
Joined: 06-16-2002
Posts: 39,751
First site I go to when I sign on!!!!!!!! Charlie
Mr.Mean Offline
#6 Posted: Sat, Mar 16 2002, 4:22 PM EST
Joined: 05-16-2001
Posts: 3,025
I have very few issues that needed to be addressed. But when I did, they were fast, courteous, and accomodating.
tailgater Offline
#7 Posted: Sat, Mar 16 2002, 5:12 PM EST
Joined: 06-01-2000
Posts: 26,185
Meany, I guess Ricks comment went over your head. I'm surprised at you.
jjohnson28 Offline
#8 Posted: Sat, Mar 16 2002, 7:54 PM EST
Joined: 09-12-2000
Posts: 7,914
I'm not.Richard was clearly trolling,or was that cruising?.LOL
Teninx Offline
#9 Posted: Sat, Mar 16 2002, 8:14 PM EST
Joined: 11-24-2001
Posts: 138
If you're pleased, it's all that matters. But I don't think that substitutions made without the customer's agreement is good customer service, and I don't think that Curly Heads are the same cigar as the Deluxe.
Slimboli Offline
#10 Posted: Sun, Mar 17 2002, 3:28 AM EST
Joined: 07-09-2000
Posts: 16,139
I guess you don't realize that what they did, was give me an extra 15 of the exact same cigar I bid on.

I asked that question at the Fuente/Newman site before I posted here, and it is indeed that exact same cigar, minus the band.

The Curly Head Deluxe comes with a band, and in a box of 25 ... that is the only difference.

Any time a company makes a substitution with something of 'equal or greater value', is fine by me. That's done quite a bit (most even state that) with mail order companies. I'm sure that if CI/CB thought that they were getting too far 'off track', they would have let me know ...
justforfun Offline
#11 Posted: Sun, Mar 17 2002, 6:13 AM EST
Joined: 03-06-2002
Posts: 797
Mr. Mean: I'm not sure what your mean by "accomodating" ??? You must be a foreigner!
Mr.Mean Offline
#12 Posted: Sun, Mar 17 2002, 7:25 AM EST
Joined: 05-16-2001
Posts: 3,025
HA! I see your trivial sexual inuendo's and raise you petty adolescant bickering. My "maintenance schedule" is my business.
justforfun Offline
#13 Posted: Sun, Mar 17 2002, 12:52 PM EST
Joined: 03-06-2002
Posts: 797
Ah Ha! The final proof that you are, using your definition of the word, a foreigner. Shouldn't it be "adolescent" bickering?? More importantly, who gives a **** about your perversions. Just messing with you.
justforfun Offline
#14 Posted: Sun, Mar 17 2002, 12:54 PM EST
Joined: 03-06-2002
Posts: 797
In case you missed the point, the word is spelled: "accommodating"
Mr.Mean Offline
#15 Posted: Sun, Mar 17 2002, 1:32 PM EST
Joined: 05-16-2001
Posts: 3,025
que?
justforfun Offline
#16 Posted: Sun, Mar 17 2002, 7:36 PM EST
Joined: 03-06-2002
Posts: 797
Thanks for the GREAT laughs. No hablo Espanol.
donutboy2000 Offline
#17 Posted: Sun, Mar 17 2002, 10:59 PM EST
Joined: 11-20-2001
Posts: 25,000
Thanks for the spelling lesson. We "ferners" appreciate it.
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