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Last post 21 years ago by daveyg2. 13 replies replies.
HOW LONG BEFORE CUSTOMER SERVICE REPLYS TO PROB?
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gregcctx Offline
#1 Posted: Tue, Jun 25 2002, 7:07 PM EST
Joined: 04-23-2001
Posts: 2
I have sent 2 emails to custoner service about a box of Caleyes Churchill (25)that I won on 06-03 were shipped on 06-07 & I received 06-14. I couldnt draw through these things & sent an email within days of receiving them asking about return policy & explaining my problem. No reply. Sent another e-mail yesterday after about a week passed & still no reply. Is this thier normal way of business here at Cigarbid.com? The e-mail prompt says to expect a 24 hour period for a reply. It has been over a week. Anyone have any suggestions about this? I guess if I don't hear somthing soon I will try to call them from my work during business hours. Man this sure isn't any way to run a railroad IMHO.
GregCCTX
daveyg2 Offline
#2 Posted: Tue, Jun 25 2002, 7:46 PM EST
Joined: 04-24-2002
Posts: 288
GetYourOwn Offline
#3 Posted: Tue, Jun 25 2002, 7:51 PM EST
Joined: 04-05-2002
Posts: 734
Forget e-mail. Call the 1-800 number. They have responed excellently to any problem I have had. If it is not somewhere on this site look on the Cigars International site for it.
The CS here is wonderful!
gregcctx Offline
#4 Posted: Tue, Jun 25 2002, 8:04 PM EST
Joined: 04-23-2001
Posts: 2
Daveyg2,
For real, I couldn't draw through these cigars. I even cut them in two to try to smoke them but it didn't help at all. With a lot of fource you can get a "little" smoke & the cigar just stays lit. That is it. I have had many hard to draw cigars in my day but this box exceeds anything I have ever seen. They seem to have shrunk up & tightened up.
jjohnson28 Offline
#5 Posted: Tue, Jun 25 2002, 8:50 PM EST
Joined: 09-12-2000
Posts: 7,914
gregcctx,usally within 24 hrs. baring some unforseen computer problems.Did you supply the lot # and all that,so they know wich cigars you are talking about? I've never really had a problem but I've only had 3 or so returns.Give them a call if you have a chance.JMHO
Jim
jreddoch Offline
#6 Posted: Wed, Jun 26 2002, 2:57 AM EST
Joined: 12-30-2000
Posts: 1,309
That # is 1-888-244-2790.
delarob Offline
#7 Posted: Wed, Jun 26 2002, 3:07 AM EST
Joined: 06-28-2001
Posts: 5,318
I'd have called first, but to each his own. The Cust Serv here is the tops as far as I'm concerned. Occ., I have had a email gone awry, but it happens.
eleltea Offline
#8 Posted: Wed, Jun 26 2002, 3:11 AM EST
Joined: 03-03-2002
Posts: 4,562
Greg, I bought 4 5-packs of Caleyes Churchills for $4 each. I overpaid. The first two I could not get a single puff out of. It was like they were made of a solid piece of wood. The third one drew a little better, and the best I can say about it is that it was not horrible. I give them away to people I don't like that much, with a little warning that they may not be able to smoke it. With all the gags about Lone Wolf, which I have never tried, I bet the Caleyes Churchill would make it look like an Opus X.
TrishS@CigarBid Offline
#9 Posted: Wed, Jun 26 2002, 4:25 AM EST
Joined: 06-13-2001
Posts: 3,172
gregcctx --

I'm sorry to say that neither of your emails was received. As you know from our responses to previous emails, we make every effort to answer quickly. I reviewed all of my incoming email from you and found that the only ones I received were the ones I responded to. They didn't include anything about the Caleyes from that order. Please give me a call at 888-244-2790, ext 231 so we can get this resolved quickly. I'm very sorry for the miscommunication, but we'll get it resolved immediately. Thanks!



--Trish
eleltea Offline
#10 Posted: Wed, Jun 26 2002, 5:41 AM EST
Joined: 03-03-2002
Posts: 4,562
email sent to daveyg2
JonR Offline
#11 Posted: Wed, Jun 26 2002, 6:25 AM EST
Joined: 02-19-2002
Posts: 9,740
Yo LT how about a contest for worst cigar, lone wolf vs caleyes churchill. Who could we get to judge hmmm how about daveyg2, he will try anything. LOL JonR
jgjam Offline
#12 Posted: Wed, Jun 26 2002, 2:31 PM EST
Joined: 05-16-2002
Posts: 909
Just echoing everyone elses comments... the customer service staff is great... call the 800 number and they will take care of the problem
daveyg2 Offline
#13 Posted: Wed, Jun 26 2002, 6:29 PM EST
Joined: 04-24-2002
Posts: 288
Im the master of wonderful tobacco! Im new, what do you want? Gotta have some cheapo's in the archives, know what im sayin?
daveyg2 Offline
#14 Posted: Wed, Jun 26 2002, 7:01 PM EST
Joined: 04-24-2002
Posts: 288
All this talk about Lone Wolfs and Caleyes' is making me moist! Gotta go smoke a Phillies Blunt now!! hehe
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