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Last post 18 years ago by pmedenwaldt. 19 replies replies.
DSL problem/question
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TopJimmy Offline
#1 Posted: Sun, Aug 28 2005, 4:25 AM EST
Joined: 08-03-2003
Posts: 481
hey guys, i did a complete system restore on my XP because after an hour on the pc the DSL connection cuts out.(thought it was a virus) i have to turn the power off and back on the modem unit. restarts and connects fine but cuts out after an hour...had the modem replaced too. any ideas?
boofa75 Offline
#2 Posted: Sun, Aug 28 2005, 4:44 AM EST
Joined: 12-08-2002
Posts: 452
Did you always have this problem? Is this modem hooked up to a router or it's only the modem connected to your computer? What brand of modem?

Just want to know the info before I can troubleshoot your problem.
boofa75 Offline
#3 Posted: Sun, Aug 28 2005, 4:47 AM EST
Joined: 12-08-2002
Posts: 452
I friend of mine has Verizon and has a modem/wireless router. All in one unit. His problem was that the router would assign the ip address and then about 1 hour later it would refresh itself. He would be down for only a few minutes but it was very annoying to lose connection while you're in the middle of doing somthing. There was a setting on the modem that we had to change around and it worked fine after that. Let me know the info I asked about before.
TopJimmy Offline
#4 Posted: Sun, Aug 28 2005, 5:15 AM EST
Joined: 08-03-2003
Posts: 481
the modem is a motorola, external that i connect direct with USB and coax. (no routers) comcast is the server, and it just starting happening 2 weeks ago...
nine999 Offline
#5 Posted: Sun, Aug 28 2005, 6:46 AM EST
Joined: 07-27-2005
Posts: 14,622
contact comcast and complain like hell. even if it is a software issue, they should be able to provide a solution . i had that problem when i fist moved. verizon ended up sending a tech out to replace the lines. that took care of the problen, and there was nothing i could have done.
nine999 Offline
#6 Posted: Sun, Aug 28 2005, 6:48 AM EST
Joined: 07-27-2005
Posts: 14,622
whoa whoa whoa...just re-read youe second post. are you saying you are connected with BOTH usb and coax? if so, disconnect the usb- you do not need both. this *may* be the cause. like i said, though, contact comcast, and tell them this minor detail, see if they agree.
Charlie Offline
#7 Posted: Sun, Aug 28 2005, 7:25 AM EST
Joined: 06-16-2002
Posts: 39,751
Comcast will tell him to disconnect the USB.

Charlie
TopJimmy Offline
#8 Posted: Sun, Aug 28 2005, 11:40 AM EST
Joined: 08-03-2003
Posts: 481
coax from the wall to the unit and usb from the unit to the PC.....
nine999 Offline
#9 Posted: Sun, Aug 28 2005, 1:28 PM EST
Joined: 07-27-2005
Posts: 14,622
ahh. do you have a network card? usb seems to be flakey in my opinion. try a cat 5 or 6 cable from the modem to your pc. that is the better choice.
boofa75 Offline
#10 Posted: Sun, Aug 28 2005, 7:00 PM EST
Joined: 12-08-2002
Posts: 452
I too would choose the cat 5 over usb. That might solve the problem.
Nathan_S Offline
#11 Posted: Mon, Aug 29 2005, 8:33 AM EST
Joined: 05-05-2005
Posts: 94
Call comcast and talk to them. Probably get a discount out of it also. Comcast was having some DNS issues a few months back and I called and complained about it, daily. I am still getting discounts on my bill :)
00camper Offline
#12 Posted: Mon, Aug 29 2005, 9:32 AM EST
Joined: 07-11-2003
Posts: 2,326
Top Jimmy,
If you have Comcast then I'm guessing you have cable internet and you are using an existing TV outlet for your computer. If I'm right the problem is a flaky connection inside your house.
00camper Offline
#13 Posted: Mon, Aug 29 2005, 9:33 AM EST
Joined: 07-11-2003
Posts: 2,326
TopJimmy,
The only reason I know this is because it happened to me.
pmedenwaldt Offline
#14 Posted: Mon, Aug 29 2005, 11:34 AM EST
Joined: 04-13-2005
Posts: 4
DSL and Cable are 2 different beasts. If you have Comcast you have the Cable modem. I also would suggest using the ethernet cable instead of the USB. I'm still not sold on using my USB for internet access.
TopJimmy Offline
#15 Posted: Mon, Aug 29 2005, 11:37 AM EST
Joined: 08-03-2003
Posts: 481
i have contacted comcast a number of times. BUT a flaky connection here could make some sense now. we have a very frisky siamese kitten!!! something about going behind the amoire and messing with wire is interesting to him.
thanks lots guys.....ill be checking my line in a minute....
dccrens Offline
#16 Posted: Mon, Aug 29 2005, 2:21 PM EST
Joined: 04-04-2004
Posts: 721
Most DSL uses a PPOE connection that has a timeout for inactivity. It also has a "keep alive" setting in the modem configuration. Depending on the Modem/ROuter you should be able to go to 192.168.1.1 or some similare address (check the docs) and change the PPOE keep alive.

Dave
mrtelcom Offline
#17 Posted: Mon, Aug 29 2005, 3:01 PM EST
Joined: 03-25-2004
Posts: 2,255
what dccrens is saying, can also be called change the config to "always on".
TopJimmy Offline
#18 Posted: Tue, Aug 30 2005, 1:57 AM EST
Joined: 08-03-2003
Posts: 481
checked my connections. all good. can you guys tell me more about the "always on" setting. my numerical setting is different then the one listed above. should i change it?
00camper Offline
#19 Posted: Tue, Aug 30 2005, 5:35 AM EST
Joined: 07-11-2003
Posts: 2,326
I'm not talking about the connection TO the wall outlet. I'm talking about the connections between where your cable comes in from the street and the wall outlet. My problem was in the attic.
pmedenwaldt Offline
#20 Posted: Tue, Aug 30 2005, 11:01 AM EST
Joined: 04-13-2005
Posts: 4
Jimmy,

On your compter, click Start -> Run and then type in the box 'command' (without the quotes) this will bring up a dos box. Once at the command line, type: ipconfig

This will show you what your gateway address is. Once you have that (it could be 192.168.0.1), you will want to go to a internet browser and type that address in. This should then bring you to the setup page of your router. Just go through the menus until you see the 'keep alive' option.
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